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Shipito

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201 reviews

3.9201 reviews
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About Shipito

Data updated
Website
www.shipito.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
96% (43/45)
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About this business

We ship packages to you, no matter where you are in the world. Use your Shipito mailbox, US address, to shop online from the US. Then have packages consolidated and forwarded to you. Shipito was started in 2008 for international shoppers and businesses seeking to reach international shoppers. Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.

Written by the business, not verified by us.

Is Shipito legit?

Shipito (www.shipito.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Price, User experience, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention that the platform is extremely easy to use and navigate, making the whole ordering process exceptionally smooth. People also appreciate the fast delivery times and note that parcels consistently arrive safely and in good condition. Reviewers often describe the staff as genuinely helpful and praise the clear, straightforward guidance provided throughout the transaction. However, some people mentioned that shipping prices can occasionally feel rather expensive for smaller items. Consumers also pointed out limited choices regarding available courier options. A few reviewers experienced unexpected delivery delays and difficult communication issues with support.

Auto-generated from all reviews of this business. For reference only.

What people say

M
MichaelSwitzerland · 1 review · Verified · Experienced 2026-06-18 ·

The service is great

The service is great. I think though that there are economy shipping possibilities missing. It is not great to just have express options. It would be great to have slower economy options for cheaper rates

Reply from Shipito2026-06-29

Thank you for your feedback and for sharing your experience with Shipito. We’re glad to hear you find the service great, and we appreciate your suggestion about adding more economy shipping options. We understand that slower, lower-cost choices can be important, and feedback like yours helps us evaluate future improvements. We’ll be sure to pass this along to our team for consideration.

Package delivered and forwarded as…

Package delivered and forwarded as expected! DHL did not ask for a signature which was a bit odd but that is more DHL than anything.

Reply from Shipito2026-06-29

We’re delighted to hear you had a positive experience with us! Thank you for your support, and we’re always here to make your shipping process as smooth as possible.

Very fast service

Very fast service, package came in and went out the next day

Reply from Shipito2026-06-29

Thank you for your feedback! We’re glad to hear your package moved so quickly and that you had a smooth experience. Fast turnaround is exactly what we aim for, and it’s great to know we delivered on that. We appreciate you choosing Shipito!

The shipping are very very expansive

The shipping are very very expansive! Bad expérience.

Reply from Shipito2026-06-29

Thank you for sharing your feedback, and we’re sorry to hear your experience wasn’t positive. We understand that shipping costs can feel high depending on the carrier, destination, and package details, and we know this can be frustrating. Your comments are important to us, and we’ll share them with our team as we continue working to improve pricing options and overall service.

I placed an order to ship to a Hotel in…

I placed an order to ship to a Hotel in Birmingham. it was placed on the 14th. As I watched this parcel go via UPS it went all around the USA before it landed in Birmingham. Then it was only delivered on the 22nd due to my daughter calling 3 times UPS as she was leaving that day to fly home to Australia. She was to leave hotel at midday & box only there a few minutes before & she had to pack the contents into her suitcase. Very poor service from UPS . Our service from Shipito to Australia , which is each month is FAR better. Robyn

Reply from Shipito2026-06-29

Thank you for sharing your experience, and we’re sorry to hear about the stress this delivery caused. We understand how frustrating it must have been, especially with the tight timing and the additional effort required to receive the parcel before departure. While UPS manages the transit and delivery once a shipment leaves our facility, we understand your concerns about the routing and timing, and we’ll pass this feedback along. We’re glad to hear that your monthly shipments to Australia through Shipito have been a much better experience, and we truly appreciate your continued trust in our service.

Shipito experience review

+ Time , simplicity efficiency - cost, using this service almost doubles the price of the item bought

Reply from Shipito2026-06-29

Thank you for your honest feedback. We’re glad you find the service fast, simple, and efficient, and we appreciate you highlighting what works well for you. We also understand your concern about cost and how it can add up depending on shipping choices. Your input is valuable, and we’ll share it with our team as we continue improving our pricing and shipping options.

Not a good behavior of customer support

Unfortunately, during our correspondence, the support team treated me in a disrespectful and unprofessional manner, which prompted me to write about it here.

Reply from Shipito2026-06-29

Thank you for sharing this, and we’re truly sorry to hear about your experience with our support team. This is not the level of service we aim to provide, and we take concerns about respectful and professional communication very seriously. Your feedback has been noted and will be forwarded to the appropriate team for review. We appreciate you bringing this to our attention.

Trusted Forwarder.

Shipping prices are expensive.

Reply from Shipito2026-06-29

thank you for your feedback! At Shipito we try to remain competitive in pricing and continually alter based on carrier rates. Due to economic situations, carriers have raised their prices, affecting the shipping industry. The extended storage fees help us manage warehouse space for all customers. If you have questions, please open a support ticket in your Shipito account and one of our agents will be more than happy to assist you directly.

My experience with Shipito has been disappointing

My experience with Shipito has been disappointing. In April, I paid approximately R1,300 for shipping through USPS, with the parcel ultimately being handled by the South African Post Office (SAPO). Several months later, I still have not received my package. I contacted SAPO directly and was informed that they currently do not have transport available to move my parcel to KwaZulu-Natal, which has left my shipment stuck with no clear delivery timeline. What makes this even more frustrating is that other forwarding services have provided far better value and reliability. For example, I recently used Shoppre, paid around R600, and my parcel was shipped via FedEx with consistent tracking updates throughout the journey. The item was purchased only two weeks ago and is already out for delivery. I have also found MyUS to offer more affordable and dependable shipping options. Given the well-known challenges associated with USPS to SAPO deliveries, I believe Shipito should offer better guidance and encourage customers to use more reliable courier services where possible. While the initial forwarding process was straightforward, the shipping option I was given has resulted in an extremely poor delivery experience. Unfortunately, based on this experience, I cannot recommend Shipito for shipments destined for South Africa.

Reply from Shipito2026-06-29

Thank you for taking the time to share such detailed feedback, and we’re truly sorry to hear about the difficulties you’ve experienced with this shipment. We understand how frustrating it must be to face long delays and limited visibility once a parcel is handed over to the destination postal network. We also appreciate your comments regarding carrier options and pricing, as well as your comparison with other services. Feedback like this is important and will be shared with our team as we continue reviewing shipping routes and carrier recommendations.

It gives me an option and a solution.

It gives me an option and a solution. The company has created a new way to buy online, but the only downside is that it uses very expensive shipping companies.

Reply from Shipito2026-06-29

Thank you for sharing your thoughts and for recognizing the value Shipito provides as a solution for international shopping. We’re glad to hear the service opens up new buying options for you, and we understand your concern about shipping costs. We appreciate your feedback and will share it with our team as we continue working to improve pricing and carrier options.

The chat support was very helpful and…

The chat support was very helpful and the special services they offer, like taking additional pictures of the product, worked flawlessly. I am now waiting for the package to arrive. So far I would highly recommend this service.

Reply from Shipito2026-06-22

thank you for leaving a review! We're glad to hear you enjoyed using Shipito!

I've been paying you to remove supplier…

I've been paying you to remove supplier prices, but you always send my packages with the same prices. Furthermore, compared to other forwarding services that use DHL, your shipping prices are always much higher.

Reply from Shipito2026-06-22

At Shipito we try to remain competitive in pricing and continually alter based on carrier rates. Due to economic situations, carriers have raised their prices, affecting the shipping industry.. If you have questions, please open a support ticket in your Shipito account and one of our agents will be more than happy to assist you directly.

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