We ship packages to you, no matter where you are in the world. Use your Shipito mailbox, US address, to shop online from the US. Then have packages consolidated and forwarded to you. Shipito was started in 2008 for international shoppers and businesses seeking to reach international shoppers. Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.
Written by the business, not verified by us.
Is Shipito legit?
Shipito (www.shipito.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Price, User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the platform is extremely easy to use and navigate, making the whole ordering process exceptionally smooth. People also appreciate the fast delivery times and note that parcels consistently arrive safely and in good condition. Reviewers often describe the staff as genuinely helpful and praise the clear, straightforward guidance provided throughout the transaction.
However, some people mentioned that shipping prices can occasionally feel rather expensive for smaller items. Consumers also pointed out limited choices regarding available courier options. A few reviewers experienced unexpected delivery delays and difficult communication issues with support.
Auto-generated from all reviews of this business. For reference only.
i had ordered a package from a dietary supplement company. And im having them ship it from austria to the u.s. But now i cant even get it to leave the dang warehouse. I filled everything out good. And when i get to choose a delivery service. THERES NOTHING. and it doesnt even tell me what i need to fix. this company stinks. plus according to other reviews- the shipping cost sucks! so in mind, this company is a over priced cash grab. GIVE ME MY DAMN PACKAGE.
Reply from Shipito2026-07-06
Thank you for your feedback. We’re sorry to hear about your frustration with the shipment process and the lack of available shipping options. We understand how concerning it is when a package cannot be released and when the system does not clearly indicate what needs to be corrected. Our team reviews shipments carefully due to carrier and customs restrictions, especially for certain product categories, which may affect available delivery methods. We appreciate you bringing this to our attention and encourage you to contact support so we can help clarify the specific issue with your shipment and assist in resolving it.
It worked flawless I would say cost was high was my only issue
Reply from Shipito2026-07-06
Thank you for your feedback! We're glad to hear your experience was flawless. We understand your concern about the shipping cost, and we continually work with our carrier partners to provide competitive rates and a variety of shipping options whenever possible. We appreciate your support and hope to serve you again soon.
The Shipito service was flawless, left USA on monday and arrived thursday in Austria.
I got Only shafted with the delivery cost. 240$ instead of like 50. I sent a blade, only knives are mentioned on their site. So a Blade for 70$ got rather expensive….
Reply from Shipito2026-07-06
Thank you for your feedback. We’re glad to hear your shipment arrived quickly and that the service itself was smooth. We’re sorry to hear about the unexpected delivery cost and understand how frustrating that can be, especially when the item type classification impacts the final price. We appreciate you sharing this experience and will pass it along to help improve transparency and guidance on shipping estimates.
Shipping cost has gone way up for this package and I am not at all happy.
I would appreciate it if you listed the dimensions and weight of the combined package so I'd have the ability to verify the actual shipping costs. They really seemed excessive.
I needed the items badly otherwise I would have contacted you about this.
Reply from Shipito2026-07-06
Thank you for your feedback. We’re sorry to hear that the shipping cost for your package was higher than expected. We understand how important it is to have full transparency, and we appreciate your request for detailed weight and dimension information for verification. Your comments have been shared with our team as we continue working to improve clarity and customer experience.
I found Shipito via Google AI search after searching for a way to ship things without the exorbitant fees charged by some vendors to ship things to Japan. I have shipped two packages to Japan from the USA without any problems.
In the first package I shipped unfortunately the vendors had written incorrect descriptions of the items, one book described as in good condition had torn pages, and another book described as "fine" had writing all over it, which was a nuisance, and returning the items is obviously quite a big job, so I didn't do it this time. Anyway it is a risk you take I suppose and it's not Shipito's fault.
The fees for Shipito seem reasonable, and the items arrived in Japan fairly quickly by air freight without any hurdles.
Reply from Shipito2026-07-06
We’re grateful for your review and glad you had a good experience with Shipito!
My shipment never arrived
What address should I contact
Reply from Shipito2026-07-06
Thank you for letting us know, and we’re very sorry to hear this. We understand how concerning it is when a shipment does not arrive as expected. Please contact our support team as soon as possible with your tracking number so we can investigate the status and assist you in resolving this issue.
They lost one package
There's no communication
The shipping is very expensive
And another Inventing unnecessary costs, such as handling, testing, packaging, etc.
Long time (3 weeks) and the package didn't arrive yet
Reply from Shipito2026-07-06
Thank you for your feedback. We’re very sorry to hear about your experience, especially regarding the missing package, lack of communication, and the delays you’ve encountered. We also understand your frustration with shipping costs and additional service fees, and we recognize how disappointing it is when expectations are not met. Your comments have been shared with our team for further review as we continue working to improve service reliability, transparency, and customer support.
Shipito never replies to either emails, phone calls or tickets. They have an internal ticketing system to submit requests and questions after you log in. They never ever reply there too. I have been trying now and then for 3 weeks and counting. It's just pointless. My shipment is "somewhere" and nobody knows if it arrives "anywhere" at all. Fingers crossed.
Reply from Shipito2026-07-06
I’m sorry to hear about the lack of response and the uncertainty around your shipment—that’s understandably frustrating, especially over this length of time. When tracking goes silent like this, the best next step is usually to escalate the case directly with the carrier using the tracking number, as well as reopening the ticket with all details (shipment ID, tracking, and timeline) so it can be flagged for priority review. If you can share those details again through the support portal, it will help the team trace where the package was last scanned and determine its status.
I have been waiting for A MONTH for my packages to be sent. They’re just sitting in their warehouse because they “need to verify my card.” This has never happened with any other company, my bank says that the card should work, and still im unable to pay shipitto because they “need to verify my Visa card.” Ive sent SO MANY messages to customer service, and customer service says they’re “sending my problem to management so that management can verify my card” and then nothing happens. Ive done everything they’ve asked, including sending photos of my ID cards and even screenshots from my bank account. They’re just holding my packages hostage.
Reply from Shipito2026-07-06
Thank you for sharing your feedback, and we’re very sorry to hear about the delay and the frustration this has caused. We understand how stressful it is when shipments are held due to payment verification issues, especially after you’ve already provided the requested documents. This situation is not the experience we want for our customers, and we apologize for the lack of resolution and communication you’ve received so far. Your concerns have been shared with our support and management teams for urgent review so your case can be properly followed up and resolved as quickly as possible.
Excellent communication and fast. Little pricey with exchange rates but can't fault the service.
Reply from Shipito2026-07-06
thank you for your feedback! At Shipito we try to remain competitive in pricing and continually alter based on carrier rates. Due to economic situations, carriers have raised their prices, affecting the shipping industry. If you have questions, please open a support ticket in your Shipito account and one of our agents will be more than happy to assist you directly.
My package was shipped by Shipito in February but has never been delivered.
I contacted Shipito Support on May 7 and asked them to investigate what happened to my package. They responded promptly, requested a copy of my invoice, and informed me that they would investigate the case. I provided all the requested information.
Since then, I have simply been waiting for an update. If the package cannot be located, I asked them to let me know and resolve the case accordingly.
Unfortunately, since June 9, all communication has stopped. I have sent three follow-up messages, and none of them has received a response.
I understand that investigations can take time, and I don't expect an immediate resolution. However, I do expect basic communication. Even a brief update confirming that my case is still being investigated would have been appreciated.
Being completely ignored for weeks is unacceptable. The lack of communication has become more frustrating than the missing package itself.
Reply from Shipito2026-07-06
Thank you for your feedback, and we’re truly sorry for the frustration and uncertainty you’ve experienced. We understand how difficult it is when a shipment remains unresolved for an extended period, especially when communication stops after an active investigation. This is not the experience we aim to provide, and we apologize for the lack of updates you received. Your concerns have been shared with our support team for urgent review so your case can be followed up and properly addressed.
I had a package worth $64, but they only offered me shipping with UPS for $148... a bit ridiculous!!
Reply from Shipito2026-06-29
Thank you for sharing your feedback, and we’re sorry to hear the shipping cost felt unreasonable compared to the item value. Shipping rates depend on carrier pricing, package size, weight, and destination, and express services like UPS can sometimes be higher than expected. We understand this can be frustrating, especially for lower-value items, and we’ll share your comments with our team as we continue working to improve shipping options and cost efficiency.
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