We ship packages to you, no matter where you are in the world. Use your Shipito mailbox, US address, to shop online from the US. Then have packages consolidated and forwarded to you. Shipito was started in 2008 for international shoppers and businesses seeking to reach international shoppers. Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.
Written by the business, not verified by us.
Is Shipito legit?
Shipito (www.shipito.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Price, User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the platform is extremely easy to use and navigate, making the whole ordering process exceptionally smooth. People also appreciate the fast delivery times and note that parcels consistently arrive safely and in good condition. Reviewers often describe the staff as genuinely helpful and praise the clear, straightforward guidance provided throughout the transaction.
However, some people mentioned that shipping prices can occasionally feel rather expensive for smaller items. Consumers also pointed out limited choices regarding available courier options. A few reviewers experienced unexpected delivery delays and difficult communication issues with support.
Auto-generated from all reviews of this business. For reference only.
On June 12th I attempted to signup or an account with Shipito, but their signup form has a checkbox to unsubscribe "I don't want to receive emails about new Shipito services, Shipito info, or special offers" and its not possible to check it, meaning they require you to subscribe to their emails.
I reported this to Shipito on June 12th, and they acknowledged the issue.
Today July 14th, over 1 month later, the issue is still there, not fixed, and they were not willing to provide a status update nor eta on fixing it.
Reply from Shipito2026-07-20
It should be an option to "Do not accept marketing emails" in your account settings. What is your Suite ID? I can help you check this issue.
From opening an Account, filling in the customs declaration and getting my first parcel on route to me, was so easy with Shipito. Easy to follow tutorials on Shipito web site. Regular updates Via email informing me parcel had arrived with them, and when it had been dispatched. Also offered a wide range of shipping options with different couriers. would Highly recommend and would not hesitate to use again.
I am writing to lodge a formal complaint and request immediate assistance regarding my shipment under reference SHIPITOHK7470302.
I purchased a artificial leather weekend bag from Leatherology (US) and paid a premium for DHL delivery to my Hong Kong address via your service. I have just been informed by DHL that US Customs has opened the package. I am extremely disappointed by this development, especially since I have previously ordered the exact same leather bag through another shipper without experiencing any such issues.
Because the package has been opened and compromised, I have instructed DHL to return the shipment directly to you.
I have already initiated the product return process with Leatherology. Therefore, please arrange to return this parcel back to the original company (Leatherology) at the earliest possible convenience once you receive the shipment back from DHL.
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that you found our package charges too high. Shipping costs can vary based on factors such as package details, destination, and carrier rates, but we understand the importance of providing clear and competitive pricing. We appreciate your comments and will use them to help improve our services.
Worst customer service they said they are gonna update my item at end of the day and they did not. I reported and gave evidence
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the delayed update and the experience you had with our customer service team. We understand how important timely communication is, especially when you have provided supporting information, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention and will work with our team to improve response times and follow-up processes.
I am extremely disappointed with Shipito’s customer service.
Before placing my order, I contacted Shipito because I couldn’t calculate the shipping cost from Austria to the USA. Their customer support told me the shipping would be approximately $35, so I placed my order based on that information.
After my package arrived at their Austria warehouse, I was suddenly informed that they do not have shipping rates from Austria to the USA and that they needed to request a FedEx quote, which would take 24 hours.
That conversation took place on July 1.
Today, more than a week later, I still have no shipping quote, no shipping option, and no meaningful update despite contacting customer support multiple times by email and live chat. Most of my messages have either been ignored or answered with “please wait.”
The package contains my baby’s formula, making this delay especially concerning. I relied on the information provided by Shipito before placing my order, and I would have chosen a different forwarding service had I known they couldn’t even calculate shipping from Austria.
I have kept screenshots of every conversation and every promise that was made.
I expected transparency, communication, and timely support. Instead, I have experienced misinformation, long delays, and a complete lack of customer service. Based on my experience, I cannot recommend Shipito.
Reply from Shipito2026-07-13
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving a shipping quote, especially given the importance of the items in your package. We understand how disappointing it is to receive different information and then experience a lack of timely updates, and we appreciate you bringing this matter to our attention. We have shared your concerns with our team so we can review what happened and work toward improving our communication and support processes.
The WORST customer service!! My packages have been missing over a month and Shipito is taking no action nor responsibility AT ALL. I’m literally being ignored. I would recommend Shipito to NOBODY.
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration and stress caused by the delay with your packages and the communication issues you experienced. We understand how concerning it is to have shipments unresolved for an extended period, and we apologize that you did not receive the level of support you expected. We take these concerns seriously and encourage you to continue working with our support team so we can review the details and assist with resolving the issue.
We're glad to hear you had a positive experience with Shipito. If there's anything we can do to turn your next experience into a 5-star one, please let us know. Your feedback helps us improve!
The cost of shipment to size was not proportional
120$??? For envilope size
Got 120$, 155$... to ship to israel very small mobile pacakge
You should have slower shipment option of 2 weeks shipment at max 50$
I maynot do this shipping any more
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We understand your concern about shipping costs, especially for smaller packages, and we’re sorry to hear that the available options did not meet your expectations. Shipping rates are determined by factors such as destination, carrier rates, package dimensions, weight, and service level, but we’re always working to provide more flexible and affordable solutions. We appreciate your suggestion regarding a lower-cost shipping option and will share it with our team for consideration.
Shipping options duck!!! Way too expensive No USPS. .
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We understand your frustration with the available shipping options and the higher-than-expected costs, especially regarding the lack of USPS availability. Shipping options depend on factors such as destination, package details, and carrier availability, but we appreciate your suggestion and will share it with our team as we continue working to provide more flexible and affordable choices.
All team members of shipito supported my first shipping perfectly. Package came undamaged , consolidation as ordered. Highly recommendable and reliable. Thank You very much also for the picture documentation, very likely to ship with You again.
Kind regards Christopher
Reply from Shipito2026-07-13
thanks for leaving a review! We really appreciate it!
I had given up on this item because it only shipped to the United States, but I was able to successfully purchase and receive it!
I am truly happy and grateful.
I will definitely use your service again.
Thank you so much.
Reply from Shipito2026-07-13
thanks for leaving a review! We're happy that you had a great experience shipping with Shpito
I will never use this site again. It is an utter scam. Postage is extortionate and if you want to return even if you have a prepaid label they charge you more money for attaching the label. Julie and customer services is awful and did not help me one bit, in fact made the experience more stressful. I will never ever use a shipping service again.
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We’re sorry to hear that your experience with Shipito was frustrating and that our service did not meet your expectations. We understand your concerns regarding shipping costs, return assistance, and the support you received, and we regret the stress this situation caused. We value your feedback and will review your comments with our team to help improve our processes and customer service experience
Fast process,but the shipment cost is just too high (more then the product cost.
Reply from Shipito2026-07-13
Thank you for your feedback. We’re happy to hear that you found our processing time fast, but we understand your concern about the shipping cost exceeding the value of your item. Shipping rates are influenced by factors such as destination, package size, weight, and carrier pricing, and we’re always looking for ways to provide more affordable options. We appreciate your feedback and will continue working to improve our services and shipping solutions.
This company is a scam. They charged me for duties and then stole my package and shipped me an empty box with sand. I then had to pay customs again at my door. I am appalled and shocked at this disgusting behaviour. I sent pictures to their customer service department and they completely ignored me.
Reply from Shipito2026-07-13
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning it must be to receive a package that does not match your expectations. Shipito takes shipment integrity and customer concerns seriously, and we recommend contacting our support team with your shipment details so we can review the situation and investigate what happened. We appreciate you bringing this matter to our attention and will do our best to assist in resolving the issue.
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