Great quality of sound
Reply from Sonos Inc.2026-08-04
We're so glad to hear you're enjoying the excellent sound quality. Thank you for sharing your positive feedback with us!
About Sonos Inc.
Data updated- Website
- www.sonos.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 93% (27/29)
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About this business
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Written by the business, not verified by us.Is Sonos Inc. legit?
Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient. However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.What people say
Thomas BallUnited States · 1 review · Experienced 2026-07-23 ·
Sonos, Best Product You Never Want to Buy
Sonos, the most technically sophisticated product you'll never want to buy!!! When you see the speaker in your Bluetooth list on your phone with the name you assigned (and, in parentheses, the hexadecimal shortcut A0F5), you know the challenge lies ahead. Hexadecimal? Yes, it simplifies the binary “1010000011110101” to A0F5. Yep, you are screwed. Forget it if you want to move the speakers to a friend's Wi-Fi for a pool party, unless you can find a 1970s COBOL programmer. The technical engineers won, and marketing and the User Experience team have been pushed to the basement and have quit.
Reply from Sonos Inc.2026-08-04
We appreciate the wit here as much as the point underneath it. Moving speakers to a different network for something like a pool party shouldn't require decoding hex or channeling a COBOL programmer, and we hear that the experience doesn't match what it should. Feedback like this is exactly what helps us push for a simpler experience. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
Marcus GreenUnited Kingdom · 6 reviews · Verified · Experienced 2026-07-30 ·
Loving the sound only found out about…
Loving the sound only found out about sonos few months ago arc ultra spot on era 300 x2 spot on plus sub 4 its ace and the app on android is good send me new stuff I'll review it but overall loving the experience....
Reply from Sonos Inc.2026-08-04
We're absolutely thrilled to hear how much you're loving your Sonos experience! It's fantastic that you've discovered our products and are enjoying the Arc, Era 300s, and Sub 4's so much. We appreciate your positive feedback on the Android app too.
An excellent audio experience!
The app is very intuitive for both the Sonos library and any integration that works hand in hand with the device (like Apple Music), and the powerful Era 300 delivers an amazing experience for the beginner audiophile. It would be great to have a band equalizer for more customization on the audio quality and some extra configurations regarding the Atmos codec. Also, it would be great for a little feature for song lyrics in real time and a better Trueplay coverage for Android devices. Overall, it has been a wonderful experience with this product, wishing to have a second one for a more surrounding audio environment.
Reply from Sonos Inc.2026-08-04
We're so happy to hear you're enjoying the intuitive experience with our app and the amazing sound of your Era 300! We truly appreciate your detailed feedback regarding the band equalizer, Atmos codec configurations, real-time lyrics, and improved Trueplay coverage for Android devices. These are excellent suggestions, and we are always looking for ways to enhance our products. Thank you for sharing your positive experience and your desire for a second speaker!
High quality product and flawless app.
Reply from Sonos Inc.2026-08-04
Thank you for your positive feedback! We're delighted to hear that you are enjoying both the quality of our product and the seamless experience with our app.
Sonos is a complete disaster
I recently changed ISPs and everything went well apart from getting Sonos working. Firstly, just getting my two Sonos products to work was a complete nightmare, involving factory resets and hours of wasted effort. Secondly, having done that, I discovered that I lost all my playlists and favourites built up over several years. There is nothing you can do about it; it's just gone. At the very least Sonos might make some provision for a backup. Thirdly, now, after many more hours of wasted effort, I am unable to connect my local stored music to Sonos. I have tried everything, including carefully following Sonos' own advice on the matter. I am now looking for alternatives to Sonos; I will certainly never buy their products again and would recommend anyone to steer well clear.
Reply from Sonos Inc.2026-08-04
Thank you for laying out exactly what went wrong. Losing years of playlists and favourites with no way to recover them is a real loss, not just an inconvenience, and having that follow a factory reset plus ongoing trouble with local library playback makes it worse. The backup point is a fair one, and we're passing this feedback on internally. If you'd like to give the local library issue another go, our technical support team can take a closer look. You can find contact options here: https://support.sonos.com/en/contact
bob rolyUnited Kingdom · 1 review · Experienced 2026-07-31 ·
Awful Sonos
What an inferior product, they are not in the league of Cambridge Audio, Arcam, Denon, Marantz or even Pioneer amps. Thinking this was a premium brand I spent over 2K on a beam and two amps. This was for my new home audio installation. One of the amps has given up completely at at £700 it is not cheap. Sonos spent two hours on the phone with me asking me to disconnect and reconnect and reconfigure. I told them from the outset that your amp had failed but they wouldn't listen. Eventually they caved in then said you are out of warranty, please send back the amp (please package adequately - bloody cheek). We will then send you a voucher for a 30% discount on the next purchase. Like I am ever going to buy such expensive Sonos crap again - no extended warranty etc nothing. There are better and much cheaper units out there just do your homework!
Reply from Sonos Inc.2026-08-04
Thank you for the detailed feedback. It's frustrating enough when a premium-priced amp fails, but having to go through two hours of troubleshooting before that was acknowledged makes it worse, and we understand why the warranty outcome felt like added insult. Feedback like this matters to us, and we're passing it on internally.
Sounds good but I'm underwhelmed
Didn't buy direct from Sonos so can only rate the product. I bought a Beam Gen II soundbar. It sounds nice but I am underwhelmed by the difference it has made to the tv speech, especially given I read that it's the best soundbar in the price bracket for improving that exact thing.
Reply from Sonos Inc.2026-08-04
We appreciate your feedback on the Beam Gen 2 soundbar. We understand your surprise that the speech clarity hasn't met your expectations, especially given its reputation. We are always working to improve our products.
Satisfied with the product
Satisfied with the product. Premium build and quality sound, easy connectivity through sonos app.
Reply from Sonos Inc.2026-07-31
We're so pleased to hear you're satisfied with the product! We're glad you're enjoying the premium build, quality sound, and easy connectivity through the Sonos app.
Haresh PatelUnited Kingdom · 14 reviews · Experienced 2026-07-29 ·
Difficult to set up
Sonos system is very difficult to setup. Don’t buy it. It’s just poor!
Reply from Sonos Inc.2026-07-30
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
Sound and build quality very good…
Sound and build quality very good expressive sound
Reply from Sonos Inc.2026-07-31
We're so happy to hear that you're enjoying the sound and build quality of your product! Thank you for sharing your positive feedback with us.
Great as expected
Reply from Sonos Inc.2026-07-31
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Great product and after sales service
Great product and after sales service. Awesome sound!
Reply from Sonos Inc.2026-07-31
We're delighted to hear that you're enjoying the product and our after-sales service! Thank you for sharing your positive feedback about the awesome sound.
Really good sound quality coming from…
Really good sound quality coming from my beam
Reply from Sonos Inc.2026-07-29
We're so glad to hear you're enjoying the excellent sound quality from your Beam! Thank you for sharing your positive experience with us.
Great sound and very easy to set up.
Reply from Sonos Inc.2026-07-30
We're so pleased to hear that you found the setup process straightforward and that you are enjoying the excellent sound quality. Thank you for sharing your positive experience!
Very good quality and amazing sound
Reply from Sonos Inc.2026-07-30
Thank you for sharing your positive experience with us. We are delighted to hear that you are enjoying the excellent quality and amazing sound of your system.
Love my speaker great sound
Love my speaker great sound, the app was easy to set up, and I just love it!!
Reply from Sonos Inc.2026-07-30
We're so happy to hear that you love your speaker and its great sound! We appreciate your positive feedback on the easy app setup.
Work with Sony to enable the Sonos…
Work with Sony to enable the Sonos contrôler app on my walkman NW-WM1AM2. My Sony Walkman is thé main source of music that i listen on m’y Sonos speakers Five and 100 SL.
Reply from Sonos Inc.2026-07-30
We appreciate that you have provided us with such detailed feedback on your experience. In this matter, we would recommend for you to give your full feedback on our Sonos Community, as our developers are closely looking at the community to find ideas and feedback that can assist in making Sonos better for our customers You can find our Sonos community on the link below. https://en.community.sonos.com/
This Sonos amp is a thing of beauty
This Sonos amp is a thing of beauty, love the sound,
Reply from Sonos Inc.2026-07-30
We're so happy to hear that you love the sound of your Sonos amp and find it to be a thing of beauty! Thank you for sharing your positive experience.
Happy
Most apple like products in packaging and appearance. Touch and feel is nice and the sound is great.
Reply from Sonos Inc.2026-07-28
We're so glad to hear that you appreciate the design and feel of our product, and that the sound quality is great! Thank you for sharing your positive experience.
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