Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Written by the business, not verified by us.Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient. However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.Did what it said on the tin sound quality is really good can't fault it in any way set up was so easy to
Thank you for the review. Glad to hear the setup was straightforward and the sound quality is delivering as expected. Enjoy!
They are great sound cancelling, very comfortable around my ears and head, very easy to pair and use. I use them at night to fall asleep as I am a light sleeper from snoring and works perfect. Lasts up to 4 days so far Sound quality is great, very sturdy as well
We're so glad to hear that our product provides such great sound cancellation and comfort, making it perfect for your sleep. It's wonderful to know that the sound quality and durability also meet your expectations!
We are glad to hear your positive feedback regarding the sound quality and effects. We appreciate you taking the time to share your experience with us.
While the sound quality is impressive, I faced some real hiccups. The app's functionality is frustrating, often freezing mid-use. I actually had to restart my setup twice just to get everything to sync. Overall, it sounds great, but the app really needs work.
We appreciate you sharing your experience. We are sorry to hear about the app freezing and the syncing issues you encountered. We are actively working on improving the app's stability and functionality to ensure a smoother experience for all our users.
The sound, the easy way to set it up, it is absolutely a good experience.
We're happy you had a good experience with the sound and the easy setup. We appreciate your positive feedback!
Easy install and excellent quality and results. I am an 81 year old senior and results above my expectations.
We are so pleased to hear that you found the installation easy and that the results exceeded your expectations! Thank you for sharing your positive experience with us.
Easy setup, app works great, and it sounds great!
We're happy you found the setup easy, the app works great, and you're enjoying the sound! Thank you for your positive feedback.
Well packaged, easy to set up and operate. Sound great.
We're happy you found the packaging well done, and that it was easy to set up and operate. We appreciate your positive feedback on the sound!
The Sonos Ray is a reasonably priced sound bar that adds to our TV and music enjoyment. It is well packed, simple to set up and offers useful features such as a radio station. It’s a shame jt only has WiFi and an optical input but this can be overcome.
We're so glad to hear that the Sonos Ray has enhanced your TV and music enjoyment! It's wonderful that you found the setup simple and appreciate the useful features. We understand your feedback regarding the connectivity options.
Ease of connection. Great sound.
We're so glad to hear you're enjoying the great sound and easy connection! Thank you for your positive feedback.
We're glad to hear that you found the setup and usability straightforward. We appreciate your feedback.
Excellent Service, sound was great
We are delighted to hear you enjoyed the excellent service and sound quality. Your positive feedback is greatly appreciated.
Simple efficace transparent dans utilisation
Merci d’avoir partagé votre expérience positive. Nous sommes ravis de vous savoir satisfait de notre système.
Super friendly colleagues who resolved my problems. Thanks
We're so glad our colleagues could resolve your problems effectively. We appreciate your kind words!
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
App is amazingly user friendly and helps so much in setting system up
We're so happy to hear that you find the app user-friendly and helpful for setting up your system! We appreciate your positive feedback.
Absolutely superb speakers - we replaced some other high end speakers with Sonos as we were so frustrated with connectivity issues - especially with our iPad. These speakers are fab quality, great value and we haven’t had a single connectivity issue with any of our devices.
Thank you for sharing your wonderful experience! We're so pleased to hear that our speakers have provided such a significant improvement, especially with connectivity. It's fantastic to know you're enjoying the quality and value.
We're so glad to hear you had such a positive experience with us. We truly appreciate your kind words and valuable feedback!
An absolute abomination. The one thing it's supposed to do - stream music - is a failure. Cuts out every few minutes. My biggest frustration is that I can't get my money back. Feel scammed.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
Bought this to improve the tv sound and am not disappointed the sound is fabulous. It works smoothly with the tv control and I like that I can control volume via my iPhone. My playlists are easy to play again from my iPhone and using Alexa to play radio is great. Did I mention the quality of sound it’s just superb.
We're thrilled to hear how much you're enjoying the fantastic sound quality and seamless integration with your TV and iPhone! It's wonderful that playing your playlists and using Alexa for radio are such smooth experiences.
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