Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
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Is Sonos Inc. legit?
Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient.
However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.
I have 10k in sonos products, sonos in every room for every tv. Ultra arc sound bar and sub for home theater. The beams connected to tvs work fine. If you want to listen to music, in one or all rooms, they don't work, you go to the app and it says no system found. It never fails, you have people over. You want to turn on some music and all 10 products have disappeared from the app. Takes a hour to set everting up again. I want to burn all of it. So frustrating. I want to throw all of it in the trash. This happens weekly. With this product you are at the mercy of their app. They could fold tomorrow and all gear is worthless. Avoid at all cost. I learned a valuable lesson for all of you. Don't make the same mistake. Buyer beware!
Reply from Sonos Inc.2026-07-20
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Bought a very expensive Era 300. Suddenly stopped working. I did everything to get it working but no. It refuses to see the wifi that worked previously. Stupid me. I have known for a long time that Sonos sucks. All the raving reviews are about features that do not work or features that were promised (Google assistant) but never came. And no, I don't want to contact technical support. Such an expensive device should just work.
Reply from Sonos Inc.2026-07-20
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Great speakers, great concept, but an absolutely terrible software platform that essentially renders the whole system useless when you need it. Speakers going missing, speakers not pairing, lag between phone and speakers - all of it makes the system a total frustration. Such a shame as the speaker sound quality is great, and the concept of being able to pair speakers, and leave them running without phone connection is perfect. It’s just the software infrastructure that lets it down and makes it a horrible experience more often than not
Reply from Sonos Inc.2026-07-20
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Love my Sonos Roam, sound really awesome for it size, bass comes out so well but I have an issue with the Sonos app, I can’t use the app when not connected to a WiFi
Reply from Sonos Inc.2026-07-17
We're happy to hear you love your Sonos Roam and its amazing sound! We understand your concern about the app's functionality without Wi-Fi. We appreciate your feedback.
I've been a long-term Sonos user and appreciated how well the S1 version worked. I finally decided to upgrade to S2 and bought a new Port direct from Sonos. And it doesn't work. I tried to set it up on a new Sonos network and it decided it needed an update (apparently supplied by Sonos with an out of date version). And it was unable to update. Suggestions online are to update it with the Windows app, but that also can't update. Looks like cheap alternatives may now be more reliable than Sonos.
Reply from Sonos Inc.2026-07-17
Thank you for taking the time to share this, and we're sorry to hear about the trouble you've run into with your new Port. This isn't the experience we want for a long-term Sonos user upgrading from S1 to S2, and we understand the frustration when an update gets stuck right out of the gate. Our colleague would be glad to help get this sorted — you can reach out anytime at support.sonos.com/en/contact. We'd love the chance to turn this around for you.
Great products, I bought the sonos move2 with a sub-buffer. but what!!!!surprise!! they were not compatible, then has to buy 2 sonos era100sl To be able to use it I decided to keep the sonos move2 in the same way to add it and to my room, don't try it that way they are addictive and the same thing will happen to you that you will end up keeping everything and your wife will not be happy, after some movies she also liked the idea
Reply from Sonos Inc.2026-07-16
We appreciate you sharing your experience with our products. We understand the initial surprise regarding compatibility and how easily our sound systems can become a beloved addition to any home. It's wonderful to hear that even your wife came around to enjoying the enhanced audio experience. We're glad you're enjoying your Sonos setup!
It is grea, but I can not connect to Apple Podcast App
Reply from Sonos Inc.2026-07-16
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Sonos beam gen 2 has made such a difference. Fantastic sound especially with being able to hear the voices during movie. If you’d like me to try a sub with it I wouldn’t say no🤣👍
Reply from Sonos Inc.2026-07-15
We're so glad to hear the Sonos Beam Gen 2 has made such a positive difference in your listening experience! It's fantastic that you're enjoying clearer voices during movies.
Easy to setup. User friendly software. Very good sound quality. Reasonably prized.
Reply from Sonos Inc.2026-07-13
We're so glad to hear that you found the setup easy and the software user-friendly. It's wonderful that you're enjoying the great sound quality and appreciate the reasonable pricing.
Simply does not work - first track will play then second track doesn’t. Constantly dropping sound or failing to connect.
Reply from Sonos Inc.2026-07-13
Hi, thanks for flagging this; that kind of constant dropping and failing to connect definitely shouldn't be happening, especially when it can't even get through a second track. We'd like to help get this sorted; please reach out to our team at https://support.sonos.com/en/contact so we can take a closer look.
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