Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
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Is Sonos Inc. legit?
Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient.
However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.
Review Title: Great sound quality but app needs improvement
Review Text: The sound quality is amazing, but the app options for selecting services like Spotify or Apple Music are too limited. It would be much better if TVs could connect directly so that the high-quality audio can be streamed seamlessly over Wi-Fi.
Reply from Sonos Inc.2026-07-13
We're delighted to hear you're enjoying the amazing sound quality. We appreciate your feedback regarding the app's streaming service options and the desire for direct TV connectivity for seamless Wi-Fi audio. We are always working to improve our user experience.
The sound quality is excellent, but over time it has become increasingly difficult to connect the speakers to a new Wi-Fi network. Eventually, they become unusable simply because they can't be moved to a new connection. It's incredibly frustrating and very disappointing, especially for such a premium product.
Reply from Sonos Inc.2026-07-13
Hi, thanks for the honest feedback. Glad the sound quality is hitting the mark, but we hear you on how frustrating it is when reconnecting to a new Wi-Fi network becomes such a struggle, especially to the point where it makes the speakers unusable after a move. That's a fair thing to be disappointed about for a premium product. We'd like to help get this sorted, if you haven't already, please reach out to our team at https://support.sonos.com/en/contact so we can take a closer look.
It’s an immersive experience! Literally the same as leaving your house to go to the movies only you’re not spending a ridiculous amount of money on movie tickets and snacks at the theater concession stand! And you get to watch movies for free! Incredible surround sound! No complaints from me
Reply from Sonos Inc.2026-07-10
We are very glad to hear that you have managed to take the cinema home with you with a Sonos setup!
Thank you for your feedback!
Excellent product. I absolutely love the Sonos Ace headphones—the sound quality and build quality are outstanding. I’ll definitely continue purchasing more products from the Sonos brand in the future.
Reply from Sonos Inc.2026-07-13
We're thrilled to hear how much you love your Sonos Ace headphones! It's wonderful that you find both the sound and build quality to be outstanding. We appreciate your loyalty and look forward to you enjoying more of our products in the future.
The best customer service and fabulous product. The sound bar and sub are fantastic and as advertised. Mounting brackets came separately and quickly after purchase. Packaging superb. Build quality amazing. Highly recommended.
Reply from Sonos Inc.2026-07-13
We are so happy to hear you are enjoying your new sound system! Thank you for sharing your positive experience with us, especially regarding the product quality and customer service.
I was using Google home speakers and they just continually spluttered and popped as they tried to sync. That was a single room, let alone the house. I finally gave up.
Then I tried Sonos. What. A. Difference.
It just works. I don't spend ages looking at a waiting spinner when I decide what music to play. I don't listen to speakers stopping and starting. Just perfectly in-sync whole-house audio. And good quality speakers too. Very pleased.
Reply from Sonos Inc.2026-07-13
We truly appreciate you sharing your experience with us. It's wonderful to hear that our system has provided such a seamless and enjoyable whole-house audio experience for you, especially after your previous frustrations. We are delighted that our speakers are delivering the quality you expect and deserve. Thank you for your positive feedback!
The sound is wonderful, the connection was very easy, and the design, size, and color of the device is very nive and elegant at the same time
Reply from Sonos Inc.2026-07-13
We're so glad to hear you are enjoying the wonderful sound and easy connection. We appreciate you sharing your positive feedback on the design, size, and elegant color!
Durability Issues - Stopped Working In Less Than 1.5 Years
I rated Sonos a 2 instead of a 5 because of their policy on defective products. I’ve had the Sonos Beam generation 1
since April 2025 and it’s stopped connecting to my wifi so I can no longer get updates. I worked with Sonos trouble shooting, and purchased a second Ethernet cord for them to two different reps to determine that the device is defective. Instead of replacing the device that’s less than 1.5 years old and has been mounted in my TV since the day Best Buy delivered and installed it, Sonos policy requires that I ship the device back to Sonos so they can send me a 30% off coupon instead of simply replacing the defective device they pushed to market. Sonos expects me to spend my time and gas to return a device back to them for a coupon. Not a replacement device - a coupon. Needless to say, I will NOT be purchasing another SONOS bean or any other products from this company. I will be returning to Samsung and should have kept the Samsung sound bar I had that was still working perfectly after 15 years. While the Sonos sound is impeccable, if the product you receive ends up being defective after less than two years of use, and your warranty is up, the only solution that Sonos offers customers that have spent a few thousand on their product is to purchase the same product from them. Sonos has no sense of customer loyalty or accountability. I’m going back to Samsung for the durability. Sonos has some serious work to do.
Reply from Sonos Inc.2026-07-13
Hi, I'm really sorry to hear about this experience with your Beam and how the return/replacement policy played out after everything you went through with troubleshooting. That's a frustrating position to be in, especially after purchasing extra equipment to help us diagnose it. We'll make sure this feedback reaches the right team. If you ever reconsider or want us to take another look at your case, we're here and happy to help.
We just updated our Internet connection so all of our 10 Sonos products won’t let me change the Internet provider in the app. Therefore, I have to go individually to each device and try to change it there which is very time-consuming and aggravating to say the least.
Reply from Sonos Inc.2026-07-09
Thank you for your feedback and we are sorry you have had to go to so much trouble.
Some Sonos players of a certain age did not have the ability to dynamically change the WiFi network they connected to and they required additional steps to reconnect them to a new WiFi network or if you changed the SSID of your network.
Later Sonos systems have built in functionality that allows them to be accessed by the Sonos app outside of a WiFi network and can be taught the new network name outside of a full factory reset.
You can view more info here:
https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network
Very good sound, beautiful and easy but they disconnect sometimes or the music stops, but that's the only bad thing...
Reply from Sonos Inc.2026-07-10
We appreciate your feedback on the sound and design.
We are sorry that you are experiencing issues connecting to your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
The quality of packaging and products (beam 2 and sub mini) is very good, it’s made out of good material. The application is also great, easy to find the adjustments and everything you might need. The only issue I faced with is that the songs sometimes start to play much louder than they are set on, and could not find any solution yet.
Reply from Sonos Inc.2026-07-08
We do take great care in the design of our packaging and we are pleased that you noticed!
If you are seeking assistance in figuring out why your speaker may not be behaving as expected please do not hesitate to reach out to our technical support team who you can reach out to here:
https://support.sonos.com/contact
Sound quality meets my high expectations. Setup and Trueplay was easy. Music sounds as good as any Hi-Fi system I’ve owned previously. Film soundtracks are way more immersive.
Adjustable speech enhancement makes for more comfortable listening. I added a sub mini and dialogue appears to be even clearer and easier to follow.
Reply from Sonos Inc.2026-07-09
Thank you for your review and thank you for your feedback on how your Sonos system has been working for you!
A bit of insight on your feedback: Adding a Sub to a Sonos soundbar like you have done allows the system to delegate the bass channels to it so the soundbar and surrounds (if added) can concentrate on playing things like dialogue and other audio even more clearly.
We are pleased that you noticed!
The equipment is all fine! Thank you!
Your emails are annoying!!
Reply from Sonos Inc.2026-07-08
We are pleased to hear that you are enjoying your Sonos equipment!
Regarding your comment about our emails, you are able to alter your communication preferences at Sonos.com when you log into your Sonos account.
I hope this helps!
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