Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Written by the business, not verified by us.Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient. However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.Sonos Move 2 provides convenience, mobility and extraordinary sound quality across all genres of music.
We're so pleased to hear that you're enjoying the convenience, mobility, and extraordinary sound quality of your Sonos Move 2 across all music genres!
The sound is fantastic both for TV and music. Set up could not be easier and using the app to adjust things is really straightforward.
We're thrilled to hear you're enjoying the fantastic sound for both TV and music! It's great to know you found the setup easy and the app straightforward to use. Thanks for your feedback!
Amazing doesn’t even capture the true Sonos sound experience
We are so happy to hear you love the sound experience! We truly appreciate your wonderful feedback.
This speaker is perfect quality. Never heard anything so crisp coming from a speaker.
We are so pleased to hear you are enjoying the perfect quality of your speaker! It's wonderful to know you find the sound so crisp.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
The overall sound, room filling audio coverage and clarity of dialog are all great. If the Truesound setup function is as useful as claimed I'm puzzled as to why I had to use a 2020 iPad to use it, because my new M4 iPad Air was "too new" and it also didn't work with my up-to-date Samsung Android phone.
We appreciate that you have provided us with such detailed feedback on your experience. In this matter, we would recommend for you to give your full feedback on our Sonos Community, as our developers are closely looking at the community to find ideas and feedback that can assist in making Sonos better for our customers. You can find our Sonos community on the link below, https://en.community.sonos.com/
"I recently contacted Sonos support for assistance and had the pleasure of being helped by Daniel T. He was exceptionally professional, knowledgeable, and patient throughout the entire process. He took the time to understand the issue thoroughly and provided a clear, effective solution that got my system back up and running quickly. It is rare to receive such high-quality technical support, and I truly appreciate his expertise
We're so glad to hear about your positive experience with our support team! It's wonderful to know that our team member was professional, knowledgeable, and helped resolve your issue effectively. We truly appreciate you sharing your feedback.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
The sound and build quality matches my room. I love the bass too
We're glad to hear you love the sound and bass! Thank you for your feedback.
I'm not convinced that I can't stream audio from my TV to my audio system through the app.
We appreciate your feedback regarding audio streaming. We are always working to improve our app's capabilities. If you need any assistance or have questions, we highly recommend contacting our support team, who can assist! You can find the contact options here: https://support.sonos.com/en/contact
It works as we expected. great material quality and sharp sound.
We're so glad you're happy with the material quality and sound! Thanks for the feedback.
The customer service instantly responded, the sound of arc ultra is really great & the quality of this product
We're so glad to hear you had a great experience with our customer service and are enjoying the Arc Ultra's sound and quality!
The Sonos was a gift from my son. Love it...Unit is always on playing music I enjoy ,in my office area,in the bathroom and at our lake place dock. Awesome unit.
We're so happy to hear how much you're enjoying your Sonos unit! It's wonderful that it brings music to so many places.
From the time we opened the packages to the time we were using the system the process was simple and efficient. When fully installed and the app as our guide the system worked well and sound incredible. This is my first Sonos experience and will be adding more pieces as we go on and eliminate many of the other sound bars and speakers we have.
We are so pleased to hear about your positive first experience with our system. It's wonderful that you found the setup simple and the sound incredible. We appreciate you sharing your feedback!
Sonos used to be the gold standard for premium home audio, but today, they are selling incredibly expensive hardware that is utterly hobbled by broken software and a customer support department that relies on scripted deflections. I purchased their absolute flagship home theater ecosystem—the new Sonos Arc Ultra soundbar, the Sub, and a pair of Era 300 surrounds. When you spend thousands of dollars on a system like this, you are paying a massive premium for Sonos’s specific philosophy: using artificial intelligence, software algorithms, and digital processing to "fake" acoustic boundaries and create an immersive ambient surround sound bubble. The fatal flaw in this philosophy is that the entire system is entirely dependent on a stable digital brain. The second their software fails, the multi-channel "bubble" completely pops. And right now, their software is failing miserably. The highly advertised "Advanced Trueplay" acoustic room calibration completely refuses to function on a modern iPad, trapping users in endless, frustrating error loops. Even worse, the system suffers from an egregious Bluetooth processing bug. When you stream music from a phone via Bluetooth, a software glitch forces the rear speakers into aggressive, full-blast stereo mode. The toggle in the app literally claims it is on "Ambient," but the hardware completely ignores it, creating a muddy, low-level audio mess right behind your head. I had to bypass Sonos’s heavily marketed "AI" completely, act as my own manual audio engineer, and force the rear speaker levels down to -10 just to get a balanced, front-focused soundstage. A quick search on Google and dedicated AI forums reveals the most insulting part of this entire experience: these exact software glitches and calibration failures are widespread, well-documented bugs that users have been screaming about for well over a year. Sonos knows exactly what is wrong with their ecosystem, yet they continue to sweep it under the rug. When I escalated these issues to a Level 2 Tier Tech Support representative, I was treated to the ultimate corporate runaround. Despite explicitly informing the tech that I have a brand-new, top-of-the-line AT&T Quantum Fiber Wi-Fi 7 network with a dedicated repeater and a flawless, blazing-fast signal, the rep spent the entire call desperately trying to blame my internet equipment, demanding router model numbers, and reading from a script. It is a blatant deflection tactic designed to gaslight the customer and avoid admitting that Sonos’s own coding is fragile and broken. I am currently testing the manual overrides I had to invent, but I am heavily debating taking full advantage of my retailer's 60-day return policy to pack this entire system up and swap it for a hardware-driven brand that relies on actual physical channels rather than broken software tricks. If you are thinking about buying into the Sonos ecosystem, be warned: your top-tier home Wi-Fi network will be blamed for their broken app, and you will be left acting as an unpaid beta-tester for a multi-thousand-dollar system. Fix your app, Sonos, and stop insulting your customers' intelligence. UPDATE: 6/25/2026 -------- Regarding your response: The Advanced Trueplay phase-two audio cutouts, the surround sync errors, and the Bluetooth bugs are already thoroughly documented by thousands of users on your own community forums and on Reddit. These are systemic engineering failures with your latest firmware updates, not isolated incidents that need more crowd-sourced reporting. As a customer who paid a steep premium for high-end hardware, I expect a functional out-of-the-box calibrated experience. It is your customer support team's responsibility to escalate these known regressions to senior product management for a hotfix, not my job to act as your uncompensated software quality assurance tester. Please escalate this internally.
Thank you for such a thorough and detailed account. The specifics you've shared about the Advanced Trueplay errors, the Bluetooth surround bug, and the support experience are exactly the kind of documented feedback that matters. We'd encourage you to post this on the Sonos Community, where our developers actively look for detailed reports like yours to help prioritise fixes. Your write-up is precisely what helps move known issues forward. You can find the community here: https://en.community.sonos.com/
If I was getting a new sound system again I would think twice about getting Sonos. When it works the sound is great. The Sonos that connects my record player needs throwing, it always seams problematic with it making the speaker go off line a lot. I would have a permanent system that doesn't need constant updates. It also has a 3 second delay from putting the music on and sound coming out the speakers on the record player. Very frustrating.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
Easy configuration and use! Great sound with minimalist setup! Sleek design!
We're so pleased you're enjoying the simple setup, great sound, and sleek design. Thank you for your feedback!
Excellent product
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
The speaker is a great speaker. I like the option of having a recharging station. The only thing I wish had had it had an option for a wired connection. The speaker sounds awesome and surprisingly great base
We're so glad you're enjoying the speaker's awesome sound and great bass! We appreciate your feedback regarding the wired connection option.
Easy Connection and Beautiful Sound. Great Quality.
We're so glad you appreciate the easy connection and beautiful sound. Thank you!
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