Easy to set up and great sound.
Reply from Sonos Inc.2026-06-22
Glad setup was easy and sound great!
About Sonos Inc.
Data updated- Website
- www.sonos.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 93% (27/29)
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About this business
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Written by the business, not verified by us.Is Sonos Inc. legit?
Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient. However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.What people say
Great Lyrix generator,Mixing
Great Lyric generator, Mixing, Mastering and cinematic sound so I could focus on producing.
Reply from Sonos Inc.2026-06-22
We're so glad our tools help you focus on producing! Thank you for your kind words.
Excellent sound
Excellent sound, easy to set up equipment.
Reply from Sonos Inc.2026-06-23
We're happy you found the sound excellent and setup easy. Thanks!
high satisfaction
VERY PLEASED WITH THE SYSTEM THOUGH WE ARE STILL LEARNING HOW BEST TO OPERATE IT
Reply from Sonos Inc.2026-06-23
We're so glad you're pleased with the system! We're here to help as you learn.
Great product
Great product - great customer experience
Reply from Sonos Inc.2026-06-23
We are so happy you enjoyed our product and experience.
Horrendous customer service
Horrendous customer service. I ordered speakers for next day delivery. Still nothing over two weeks later. They ignore emails at all levels of the company. I chase daily. Send updates to the CEO and other board members. They just don’t care and ignore basic customer service. It’s just rude! Existing speakers are fantastic- but what’s the point if they ignore you when you have an issue. Update. Received finally. Offered 20% off another order 😀. Declined. Works very well with other speakers but not going through all that again for eg a portable speaker. I’ve spent well over a thousand with them already. Hopefully that’s the end of the experience
Reply from Sonos Inc.2026-06-23
We are truly sorry to hear about the significant delay with your speaker order and the lack of communication you've experienced. We are actively looking into this matter to understand what went wrong and ensure we address your concerns.
The quality of sound is amazing!
The quality of sound is amazing! If your looking for a premium sound quality, you have to buy one of this. You won't be disappointed.
Reply from Sonos Inc.2026-06-23
We're so glad you love the amazing sound quality! Thank you for your wonderful feedback and recommendation. We truly appreciate it.
Perfect size and great product .
Lots of power and great sounds. Easy to move around and enjoy the quality sound.
Reply from Sonos Inc.2026-06-23
We're so glad you're enjoying the powerful sound and portability. Thanks for sharing your positive experience!
Great performance
Great performance, quality audio, however subwoofer IMO is weak.
Reply from Sonos Inc.2026-06-23
We're glad you enjoyed the performance and audio. We appreciate your feedback on the subwoofer.
Awesome Sonos Home Cinema Set Up
I just recently purchased the Sonos Arc Ultra, 2 x ERA 300 speakers and Sonos Subwoofer and I have to say it’s absolutely brilliant. I don’t know why I waited so long to purchase this. TV programmes, movies and music have not sounded this good in a very long time.The Ultra alone is really powerful but the subwoofer takes it to another level when listening to music and watching movies. The ERA 300 really add to the surround sound effect. I highly recommend this set up for all medium and large rooms!
Reply from Sonos Inc.2026-06-22
We are so happy to hear how much you are enjoying your new Sonos system! It's wonderful to know that your TV, movies, and music sound better than ever. We appreciate you sharing your positive experience and recommendation!
Fed up with unreliability
I’ve had the system for five years. The first few years it was wonderful. I have a sound bar and six speakers for the last year at least it has been increasingly frustrating. It drops out in the middle of songs loses its connection cuts off different speakers a different times. I have been abandoning the app lately and just going straight to Spotify to play my music. I invested a lot of money in the system and now stuck with it, but the app is really pathetic now.
Reply from Sonos Inc.2026-06-22
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
The easiest out-of-the-box sound bar.
The process of ordering and the out-of-the-box installation was so easy and fast. The Sonos Beam 2 is a great sound system all in one. I think the WI-FI hook up and APP control is AMAZING. The BASS really is deep and can be too much at times But the App lets you control everything!
Reply from Sonos Inc.2026-06-22
We're so pleased to hear that your setup was easy and fast! It's wonderful that you find the Wi-Fi and app control amazing, and that you appreciate the deep bass.
Really happy with my Arc Ultra
Really happy with my Arc Ultra. It's a good investment. Never regret. Never thought i can get a great sound from a single sound bar. Recommended 👍🏽
Reply from Sonos Inc.2026-06-22
We're so glad you're happy with your Arc Ultra! It's wonderful to hear you're enjoying the great sound.
Amazing system
Very good I’m very happy for this
Reply from Sonos Inc.2026-06-22
We are so happy to hear you enjoyed your experience with us. Thank you for your kind words!
Easy set-up and good deep sound
Reply from Sonos Inc.2026-06-22
We are delighted you found the set-up easy and enjoy the deep sound. Thank you for your feedback.
Very impressive
After always having conventional wired components I wanted a change to keep my room as minimal and uncluttered as possible so opted for the Arc Ultra, Sub 4 Era300 rears and an offset Era 100 in the kitchen connected to the turntable. The sound so far has been both short of amazing on all speakers without the miles of cabling. Haven’t tried out everything just yet but so far so good 👏🏽👏🏽
Reply from Sonos Inc.2026-06-22
We're so glad to hear you're enjoying the seamless, clutter-free audio experience with your new setup! Thank you for sharing your positive feedback.
Great Product, Easy App Setup
Everything about Sonos has been fantastic! The Beam and Mini Sub really fit my area well and it sounds great! From music to games to shows. The app was easy to traverse and relatively easy to set up.
Reply from Sonos Inc.2026-06-22
We're so glad to hear you're enjoying your audio experience! Thank you for sharing your positive feedback with us.
Sonos for the win…
I’ve wanted Sonos for ages and have been putting off getting the Beam gen 2 as it was released over 5 years ago and an updated version is probably just around the corner - but man! How good is this soundbar!!!! So glad I didn’t wait. The clarity is second to none in this price range and it totally changes the experience of watching movies and TV’s.
Reply from Sonos Inc.2026-06-22
We are so glad you decided to experience the Beam Gen 2! It's wonderful to hear how much the clarity and immersive sound have enhanced your movie and TV watching. Thank you for sharing your positive feedback.
I have bought a lot of rubbish products…
I have bought a lot of rubbish products in my life, but this one won the price of 2026. I bought sonos believing sound quality was great. Sound quality is ok, but to connect is a nightmare, they force you to download their app, asking you tons of question that are none of their business. The tracking is also annoying. I bought a sound system from not a house. I am looking for the closest rubbish depot to drop it and will get another “great sound system” with less headache to connect my phone with SIMPLICITY. (A need most of rating i have seen are not great // not sure why AI is saying otherwise!) This is a genuine rating
Reply from Sonos Inc.2026-06-22
We appreciate you sharing your experience and feedback regarding the connection process and app requirements. We are sorry to hear that our product did not meet your expectations for ease of use. We are always working to improve our products and services.
The sound quality is beyond anything…
The sound quality is beyond anything I've heard before....
Reply from Sonos Inc.2026-06-19
We're so glad you're enjoying the amazing sound quality! Thank you for your kind words.
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