it is value for money
sound is good and app easy to use
Reply from Sonos Inc.2026-07-29
We're so glad to hear that you're enjoying the sound quality and finding our app easy to use. Your positive feedback is greatly appreciated!
About Sonos Inc.
Data updated- Website
- www.sonos.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 93% (27/29)
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About this business
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Written by the business, not verified by us.Is Sonos Inc. legit?
Sonos Inc. (www.sonos.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional audio performance and premium build materials of the speakers, noting that movies and music sound vibrant and deeply engaging. People also highlight that unpacking and configuring the new equipment is remarkably straightforward, simple, and efficient. However, some customers also noted frustrating issues with the mobile application freezing or becoming unresponsive during mid-use. Consumers reported spending considerable time trying to resolve unexpected connectivity drops, network errors, and difficult device pairing processes. Reviewers expressed disappointment when software updates failed or caused the entire system to lose connection across their local network.
Auto-generated from all reviews of this business. For reference only.What people say
The Sonos speakers were great
The Sonos speakers were great, especially with the sound bar in the making my experience very enjoyable. I was able to set up a surround sound perfect for the movies.
Reply from Sonos Inc.2026-07-29
We're so glad to hear that your Sonos speakers and sound bar have created such an enjoyable and perfect surround sound experience for movies! We appreciate you sharing your positive feedback.
High quality
The product is exceptionally high quality and works exactly as described. It feels durable and completely met my expectations
Reply from Sonos Inc.2026-07-29
We are so glad to hear that you are enjoying the high quality and durability of your product, and that it met your expectations!
DougCanada · 9 reviews · Verified · Experienced 2026-07-28 ·
User friendly set up
User friendly set up. Very easy to follow instruction. Excellent sound. Great addition to the home theatre set up!
Reply from Sonos Inc.2026-07-29
We're so pleased to hear you found the setup user-friendly and the instructions easy to follow. It's wonderful that you're enjoying the excellent sound and that it's a great addition to your home theater!
Ease of resolving connectivity issues…
Ease of resolving connectivity issues based on clear communication
Reply from Sonos Inc.2026-07-29
We're so glad to hear that our clear communication helped you easily resolve any connectivity issues you encountered. We always strive to make things as straightforward as possible!
Sonos 2 doesn’t get any easier to use
Sonos 2 doesn’t get any easier to use. Endless cycles of trying to sign in asking for password resets and frozen screens. After a number of tries it miraculously works. And then you go through the same painful process next time. The system seems to forget everything the next time you want to use it.
Reply from Sonos Inc.2026-07-29
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
It delivers.
Reply from Sonos Inc.2026-07-28
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Very nice sound
Very nice product
Reply from Sonos Inc.2026-07-28
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Remarkable quality.
The sound quality produced by a pair of Spnos Era 300 speakers is truly astonishing, I was told I might need a sub-woofer in addition but the bass response is so good it is difficult to believe that there might be any significant improvement. Set-up is child’s play. They take up remarkably little space.
Reply from Sonos Inc.2026-07-28
We're thrilled to hear how much you're enjoying the amazing sound quality and impressive bass response from your speakers! It's wonderful to know that the setup was easy and that they fit so well into your space.
great product however had this product…
great product however had this product for 2 years after installing a new modem could not pair subwoofer had to call the installer back to pair
Reply from Sonos Inc.2026-07-27
We're glad to hear you've enjoyed our product for two years! We understand that reconnecting the subwoofer after a modem change can be tricky, and we appreciate your patience.
Excellent products
Excellent products, great company
Reply from Sonos Inc.2026-07-27
Thank you for sharing your positive experience with us. We are so glad to hear you are happy with our products and company.
The best speaker.
Reply from Sonos Inc.2026-07-27
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Horrific cracking sound
I have had a Sonos arc ultra for about 18 months now. Overall the experience is reasonable but there is one massive issue. Certain sources containing loud sounds at a certain frequency/firing in a certain place produce a horrific cracking sound (example: overhead helicopter on Stranger Things). Sonos support were initially helpful, insisting this is a software bug and not hardware but now are not being helpful and fobbing me off. They seem to have no solution so I’m left with an expensive piece of kit and a severely suboptimal experience. I wish I’d chosen a different brand. So don’t make the same mistake I did as Sonos are not interested in fixing this.
Reply from Sonos Inc.2026-07-27
We're sorry to hear this, especially given the specific issue you've described; that kind of cracking on loud, low-frequency moments (like the helicopter scene you mentioned) shouldn't happen on an Arc Ultra. We understand it's frustrating to feel like you're being fobbed off after being told it was a fixable software bug. We'd like to make sure this actually gets looked into properly rather than closed out again. Please reach out to support.sonos.com/en/contact and reference your case history — we want to get this escalated, not repeat the same conversation.
Simple to connect and sound quality is…
Simple to connect and sound quality is fantastic
Reply from Sonos Inc.2026-07-24
Thank you for the review. Glad the setup was simple and the sound quality is delivering. Enjoy!
Absolutely loving the Sonos Arc Ultra
Absolutely loving the Sonos Arc Ultra. The sound quality is incredible, with crystal clear dialogue and immersive Dolby Atmos. It has completely transformed my home theatre experience. Highly recommended.
Reply from Sonos Inc.2026-07-24
Thank you for the review. Glad the Arc Ultra is delivering on dialogue clarity and the Atmos experience. Enjoy!
ParadoxicallyUnited Kingdom · 11 reviews · Experienced 2026-07-24 ·
What would I tell my 18 year old self…
What would I tell my 18 year old self given the chance? Categorically don't buy any Sonos product... Just the worst software out there - and it has been for years with no end to how uncooperative it can be. The voice 'command' is a joke, connectivity to Spotify as glitchy as it gets and the speakers regularly refuse to communicate with each other or my music and often require a full reset, thus robbing me of another hour of life when I could be doing something way better - and yes I've troubleshooted via every forum there is as Sonos customer service is as good as their software... 😐 And cue the wordy reply from Sonos offering fixits, update links, get in touch via blah blah
Stop asking me to review
Order should have arrived days ago
Order should have arrived days ago, do not trust if you are working to a timeline!
Will RyanUnited Kingdom · 17 reviews · Experienced 2026-07-24 ·
Terrible
Terrible. Sound is good. Big so buggy. Playback delays are slow. Sometimes sound just stops from Spotify. Did a system update just now. Waited 20 mins in the app. Seemed frozen. Restarted app. Then it failed. Now all the speakers can't be found in my local network. Why would an update to speakers take over 20mins on a very fast internet connection. Would not recommend.
Reply from Sonos Inc.2026-07-27
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact
Quality of device and fabulous sound!
Reply from Sonos Inc.2026-07-24
Thank you for the review. Glad to hear the sound quality is meeting expectations. Enjoy your setup!
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