“For Every Memorable Day.”SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.
Written by the business, not verified by us.Soufeel (www.soufeel.com) has a 3.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers genuinely praise the wonderful quality of the personalized gifts and find the entire online ordering process exceptionally smooth and easy to navigate. People frequently mention that customer service is very helpful and responsive when sorting out prompt replacements or answering questions quickly. Though some reviewers were not happy with their purchases, mentioning specific issues like cheap build quality, manufacturing defects, or damaged items arriving in the mail. Some people were also dissatisfied with delayed shipping times, unhelpful tracking updates, and unresponsive support teams when trying to resolve delivery problems. Consumers also noted that obtaining refunds for defective products often took longer than expected.
Auto-generated from all reviews of this business. For reference only.I appreciate the best customer service I have seen my whole life , skye and the team were very helpful and responsive all the time , the product is very cute and very high quality , exactly the same as the picture you generate on the website , would definitely come back soon to buy more things ❤️❤️❤️ Best company I’ve dealt with ❤️ good luck
I was really really satisfied with the customer support, I was given so much care and support and it really made the experience something i’ve never experienced before. So i thank you so much for ur help and kindness throughout this process. Best regards Matheo
Hayley done a fantastic job by showing me a mock design of the wallet I ordered with the picture I wanted on it which is something they do not usually do. Really happy with the service.
Package was delivered and left in a poor location by the courier, ended up being stolen. Lindsay was great and responded immediately via the online chat service on their website. Organized a replacement within an hour after I provided proof that I haven't received the package. Very happy with this company, quick customer service response time.
Perfect service, very nice people and helpful with everything
Fast response and solution after my sending the vendor an e-mail asking for updates regarding my order.
It was easy to upload pictures.and order the fridge magnet of my dog. The courier did break mine during delivery. But the seller quickly re sent another. Very happy with it.
I messaged Lindsay regarding an order I had placed and she messaged me back with reassurance within minutes! Excellent communication.
Amazing! Great customer service and really good quality teddy! I ordered the teddy for mine and my boyfriend’s anniversary. I took around a month to come as it was out of stock when I had bought it but as soon as it was back in stock they got to making it. I got shown a mock up to see if I liked it and as soon as I confirmed it they got started on it. I received multiple updates from customer service aswell! I love this and I know my boyfriend is going to love it aswell
Great shopping experience. I placed two different orders and requested them to ship together to save on the shipping cost. They agreed and processed the refund immediately. Highly recommended.
I love how cute poctires looks. I orderes two for family members. They are amazed how nice they are.
Absolutely over the moon and it’s so much better then I expected I can’t wait to give it to my partner for his birthday because he’s going to love it I’m already thinking of other people I could get one for Thank you ⭐️⭐️⭐️⭐️⭐️
Loved the way it turned out, and that I could pick the song!
I ordered some personalised keyrings with the school logo & memorable dates for leaving teachers. All were perfect, dates accurate. Good weighty feel to keyring, felt good quality. Logo was reproduced superbly & I was delighted with them. Also ordered a logo in a photo charm - that was perfect too. Very happy with the time & accuracy of a large order. Keyrings were round disc that swivelled in middle of outer ring, calendar block on the back. Carefully packaged to protect from getting scratched.
I found what wanted easy and purchase was a breeze. Price and delivery were great
The product arrived very quickly and it’s just like the pictures. Amazing, I’m really enjoying it. Thanks :)
Product came exactly like was ordered, shipping arrived exactly when it was supposed to, pictures came exactly like the preview showed... Honestly, I can't think of even a single complaint.
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