Steam (www.steampowered.com) has a 2.2 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
Most reviewers were unhappy with their experience overall, expressing deep frustration with the platform. Consumers frequently complain about the poor customer service, mentioning unhelpful canned responses and closed support tickets without proper resolution. People also struggle with the strict refund policy, noting that legitimate requests are often abruptly denied due to rigid playtime limits. Some people were satisfied with the platform, praising the swift customer support, helpful assistance, and efficient refund processing. These users find the overall service highly reliable and truly appreciate the enormous library of available games and community features. Reviewers also noted that buying items and managing accounts works seamlessly when guidelines are properly followed.
Auto-generated from all reviews of this business. For reference only.Steam and/or Bethesda don't want to put forth the money they take from their customers to maintain their system for gameplay. In the last two years, trying to play Skyrim and Skyrim Anniversary has been nothing but a problem. Slow loading, slow gameplay, crashing. NO GOOD, don't use Steam and don't use Bethesda
I have tried more than 10 times to get a code to sign in on steam. Their website/customer service is very bad, they don't let you write a comment or say to them what your problem is. When I sent an email to Steam they responded wth a link that didn't even help at all.
Steampowered has great products, good prices on games, and is available for you to have fun, it's a good company, all of their games are good and I've bought some games recently they work with the client. 5 out of 5.
I bought the game and then it tried to change me 3 times scam don’t use steam!
Steam support is one of the best supports i have encountered. Customer service on another level
Steam's customer service is terrible. Their generic, canned responses don't help anyone. Also, you can submit the mandatory content survey form and the games are still somehow region-locked, but only on Steam. Neither their customer service nor Valve care.
Doesnt always refund your games. Dont buy from them, stick to another E-trade company such as GOG, Epic Game or what ever as long its not Steam. Trash company that doesnt help their customers.
Steam is the best company in terms of gaming on PC platforms. They provide the best prices, a really fair refund policy and are extremely customer friendly.
Recently made a hardware purchase from Steam. Setup was straightforward and delivery was quick, however I have removed a star based on the courier service (GLS) used in Ireland - the courier marked the package as delivered when it had not been (and indeed my wife saw the van drive away without delivery while standing at the front door to receive the parcel). I would not consider future hardware purchases unless another courier was used.
The worst platform I have ever seen in my life. Why is the library hidden? Why I cannot download the purchased item straight? Why need spend hours to find the content? Forcing me to download your desktop app to get access my purchased item. Are you serious? Joke. Absolute rubbish
Steam is a great service. Can always find games on sale. Tons of features. I do not use it a lot, but I love the Steam Link feature as it allows me to play games on my phone or tablet. Which is great for retro JRPGs!
Awful company, I've had nothing but problems. I'm now on my second account as they wouldn't give me access to my first. It logged me out the first time I used it and would not let me log back in, it never sends the codes to your email it says it's sending. I had to sign up with a second account just because I wanted to play one game that wasn't available on xbox. The game installed but would not run, I've had to uninstall and reinstall both the game and steam and now I'm locked out of my second account as again, I use my details to log in, then it asks for extra verification of a code they supposedly send to your email. After 10 attempts still no code sent to my email.
This company sucks. They will suck you dry with annual charges and then pretend that they aren't doing it. And, after they give you a lame response you can't send a rebuttal to their response -- message says there's already something on file for the account.
I purchased a game on my Mac and after the purchase realised that it wasn’t supported on Mac. I asked for refund and only a couple hours later this was already processed for me. Very efficient and uncomplicated!
Do not buy the new paralives game it lags and you cannot play the game!!! I’ve asked for a refund and they won’t as it’s been over the 2 hours but I cannot literally play the game!!! Worst customer experience and a big waste of money absolutely livid
Over a year ago my email was deleted. I created a new one struggled to log back in. I’ve paid over £70 for a game called civilisations when I tried to log back in and took this issue to steam. They said that the account was still active and they were pinging emails for an account reset and that nothing was coming back. Therefore I had to find a way to log into my EMAIL account. It was either this or that I wait until the account was deactivated that was in 2023 I have made several attempts including this last day where I have tried to regain access to my account and the game that I paid quite a lot of money for steaming Our refusing to acknowledge an account even exist even though I sent them a previous email with the previous reference number they are the most disgraceful company do not have business with these people is absolutely disgusting. Let me use any excuse possible not to read a refund of money or reactivate your account. The security is over the top. I only ever had one game just one game and these people spitting in your face. They are in abomination that should be deleted from all existence.
Steam is dog shit. 3g Fiber hard wired internet. Takes 4-7 hours to download any game. Peaks at 98mbs……..like seriously? Can we go back to discs that you could play as soon as you put them in? NO customer support…just a continuous waiting for 1 damn game to download. Going into 8 hours shortly.
They want adults to verify using credit cards with no alternative method, seems unfair and selective. I thought it was a common right to show you're an adult in any way you can. They won't be getting any purchases from me until it is solved.
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