Support was very fast and helpful
Support was very fast and helpful. "Devashish" promptly addressed my issue and quickly guided me to everything I needed. Everything was great.
About Stellar Data Recovery
Data updated- Website
- www.stellarinfo.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 177 reviews
- Replies to negative
- 100% (10/10)
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About this business
Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Written by the business, not verified by us.Is Stellar Data Recovery legit?
Stellar Data Recovery (www.stellarinfo.com) has a 4.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the support staff for being extremely helpful, polite, and incredibly quick to resolve activation or technical issues during live chats. Many people deeply appreciate the detailed technical product knowledge and the constant email communication provided by experts during complex troubleshooting sessions. However, some customers also noted that certain software tools did not work as intended, leaving them unable to properly recover specific files. A few consumers additionally mentioned experiencing frustrating difficulties with video file previews, trial limitations, or obtaining desired results from damaged formats.
Auto-generated from all reviews of this business. For reference only.What people say
very prepared
trustable team of on line assistance
Reply from Stellar Data Recovery2026-08-05
Dear Davide Santi, Thank you for your kind feedback! We're delighted to know that you found our support team trustworthy and reliable. Building our customers' confidence through prompt, professional, and dependable assistance is one of our top priorities. Your appreciation means a great deal to us and motivates our team to continue providing the highest level of service. Thank you for choosing Stellar. We truly value your trust and look forward to assisting you whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
Great supporT by Swatantra
Great supporT by Swatantra. Thanks a lot!!
thought i purchased the windows version…
thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and spoke with a lovely gentleman called Rohit Sharma who resolved everything in minutes by sending me the correct version and key to activate. Roll out the red carpet, sound the trumpets you have a true star and customer champion. thank you
Reply from Stellar Data Recovery2026-08-05
Dear Steve, Thank you for taking the time to share your wonderful feedback. We're delighted to hear that our support team was able to quickly resolve the issue by providing the correct Windows version of Stellar Photo Recovery along with the appropriate activation key. We understand how important it is to receive the right product, and we're glad the matter was resolved promptly. Your kind words and appreciation for our team's support mean a great deal to us. We will be sure to share your compliments with the entire team. Recognitions like yours inspire us to continue delivering exceptional customer service. Thank you once again for choosing Stellar. We truly value your trust and look forward to assisting you whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
Quick Response by Knowledgeable Representative
I received the information which I need to purchase the correct product for my need.
Reply from Stellar Data Recovery2026-08-05
Dear Bea, Thank you for taking the time to share your feedback! We're pleased to hear that our team was able to provide the information you needed to choose the right product for your requirements. Helping our customers make informed decisions is an important part of the service we strive to deliver. We truly appreciate your trust in Stellar and are grateful for your kind words. If you ever need any further assistance, our team will be happy to help. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
I got stuck on an error with the actual…
I got stuck on an error with the actual laptop that was needing to do the conversion and Swatantra helped me better understand the problem and how to fix, thanks for your help Swatantra.
Rohit helped with converting a pst…
Rohit helped with converting a pst file, and gave me very affordable options. Thank you!
Finally someone who knows what they are…
Finally someone who knows what they are doing. Great support. Richard McGranahan
Reply from Stellar Data Recovery2026-08-05
Dear Richard McGranahan, Thank you for your kind feedback! We're delighted to hear that you had such a positive experience with our support team. Knowing that our assistance met your expectations and helped resolve your issue is incredibly rewarding for us. Your kind words are a great source of motivation for our team to continue delivering knowledgeable, prompt, and reliable support. Thank you for choosing Stellar. We truly appreciate your trust and look forward to assisting you whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
Swantantra Sharma
Swantantra Sharma, was my most recent contact at Stellar. Outstanding support.Really patient and an absolute professional. Thanks so much.
Great Customer Service
Kush was super helpful! Explained how to software works and answered all of my questions!!!
Professional, Patience and Knowledgeable Support and Great Recovery Software
I was trying out this recovery software after my backup drive partition disappeared. I was trying out the free standard version and had encountered some questions. Hence I went to their website and was attended by one of their support staff Kush Jain. He was patient, polite and knowledgeable. While I informed him I was only trying out the software, he sent me a link to the software's online manual and patiently guided me to find what I was looking for, waited patiently for me to go through the manual and answering my questions at the same time. He has helped me through the steps for what I was looking for. I am grateful to him for his professional service, knowledge and patience. He didn't push me to buy the license upfront, but instead told to to try out the software and be sure I was able to find what I needed before paying for the license. When he got me through the whole process, then he informed me of the version of the software that would fulfill my need. I'd be getting a new replacement drive first then buy the required license for the recovery.
Devashsish was very help and the…
Devashsish was very help and the response was very quick.
We have received a prompt response and…
We have received a prompt response and solution has been given immedialtely.
easy to talk to and very knowledgeable.
Reply from Stellar Data Recovery2026-08-05
Dear Jeremiah Abel, Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you found our support team easy to talk to and knowledgeable. Providing friendly, professional, and effective assistance is something we strive for, and it's rewarding to know we met your expectations. Your kind words motivate us to continue delivering the highest level of customer service. We truly appreciate your support and thank you for choosing Stellar. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
Rohit is AWESOME
Rohit is AWESOME! He got to the issue and corrected it.
Paid for software I could never activate, refund process is a dead end
I purchased an annual subscription and immediately ran into an activation issue — the key they sent me showed Error Code 1526 (Activation Key Exhausted / Reached Activation Limit) the very first time I tried to activate it. I literally never got to use the product even once. I tried contacting their support team to resolve this, but their support is only available Monday to Friday, so my calls were answered by an automated response. Very frustrating when you've just paid for software you can't use. I then tried to claim a refund through their 30-day money-back guarantee since the product was completely unusable from day one. However, the process is not as straightforward as advertised. Instead of processing the refund, they redirect you to technical support first — which I couldn't even reach. I understand companies have procedures, but when a customer cannot activate a brand-new purchase and cannot reach support, the least they can do is honor their own money-back guarantee without making it an obstacle course. Hoping Stellar's team reaches out and resolves this properly. I'll update my review if the situation is resolved. Update: Stellar's support team has since reached out and provided the license. Issue has been resolved.
Reply from Stellar Data Recovery2026-06-16
Dear Chaidir Ali Assegaf, Thank you for taking the time to share your feedback. At Stellar, customer satisfaction is our top priority, and we sincerely appreciate your comments. We would like to clarify that the activation issue occurred because an incorrect edition of the software was installed. Please note that the license key is compatible only with the corresponding software edition and version. Our Technical Support team is available 24 hours a day, Monday through Friday, to assist our customers with any issues they may encounter. To help resolve the activation problem, we have already sent you the download link for the correct software edition along with a new activation key via email. We also attempted to reach you on the contact number provided during our standard support hours based on your local time zone; however, we were unable to establish contact. We kindly request that you use the information provided in our email, and we are confident that this will resolve the issue. Regarding your refund concern, we strictly adhere to our refund policy and, after reviewing our records, we could not find any support ticket or case submitted requesting a refund. Should you require any further assistance, please do not hesitate to contact us. Best Regards, Naveen Customer Experience Team Stellar Data Recovery
Swatantar was very quick to understand…
Swatantar was very quick to understand and resolve my problem.
Knowledgeable Support
Reached out with some questions before purchasing and Swatantra was very helpful and was able to get my questions answered for me.
Akshay is very helpful for me regarding…
Akshay is very helpful for me regarding technical support
Disaster averted with Kush's help !
Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he was excellent at steering me through the necessary processes, including taking over my PC to make sure everything was saved. VERY happy and relieved customer !
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