Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Written by the business, not verified by us.
Is Stellar Data Recovery legit?
Stellar Data Recovery (www.stellarinfo.com) has a 4.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the support staff for being extremely helpful, polite, and incredibly quick to resolve activation or technical issues during live chats. Many people deeply appreciate the detailed technical product knowledge and the constant email communication provided by experts during complex troubleshooting sessions.
However, some customers also noted that certain software tools did not work as intended, leaving them unable to properly recover specific files. A few consumers additionally mentioned experiencing frustrating difficulties with video file previews, trial limitations, or obtaining desired results from damaged formats.
Auto-generated from all reviews of this business. For reference only.
Dear Ashish,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Specific Question answered very clearly and quickly.
Thanks to Dheeraj for making sure he was answering what I needed to know. Very quick and complete response.
Reply from Stellar Data Recovery2026-07-31
Dear Niall Brosnan,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Ashish was amazing! It appears he had the answer before I could ask the questions. Suggest a strong knowledge of the software and it use. He actually saved me several steps and assured me that I can ask for help at any time. Good man! Thanks Ashish!!
Reply from Stellar Data Recovery2026-07-31
Dear Johnny,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
I appreciate the patience with which Ashish has understood the situation and my challenge. He is trying to resolve the problem, and we look forward to recovering the lost data.
Reply from Stellar Data Recovery2026-07-31
Dear Ashutosh Razdan,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Dear Avinash Kumar,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Ashish Verma was very helpful on line today to help me get stellar outlook 2003 to 360 conversion software installed, quickly & with no issues.
Reply from Stellar Data Recovery2026-07-31
Dear John Moore,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Dear Chris Dornc,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Dear Mohd Husyairi Md Hanapiah,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
I purchased Stellar Converter for OST. It did not work. I contacted support and asked for refund. I was informed that they only refund if they cannot make it work. After many emails in which they admitted it does not work in our environment, they refused to provide a refund.
Reply from Stellar Data Recovery2026-05-20
Dear Customer,
We sincerely regret to hear about your experience and apologize for the inconvenience caused.
At Stellar, we aim to assist customers in resolving technical issues and ensure the software works as expected in their environment. We understand your concern regarding the refund request and are sorry to learn that your experience did not meet expectations.
As we are unable to identify your case details from this review, we kindly request you to share your order details and more information or reach out to us directly at [email protected] with your case/order details. We would like to review the matter thoroughly and see how best we can assist you.
Customer satisfaction is important to us, and we would appreciate the opportunity to address your concerns.
Best Regards,
Customer Experience Team
Stellar Data Recovery
STAY AWAY!! I paid for a service and after they charged my card it never showed up on my account and kept asking me to buy it again. I needed the files that day so I used another service and reach out out to them for a refund. Days later they fixed the issue and told me it was against their policy to refund it even though they added the service to my account days later when they could have refunded it and never added it. If you want to pay for something you may never get then buy this!!!!
Reply from Stellar Data Recovery2026-05-20
Dear Nick,
Thank you for writing and sharing your feedback.
We sincerely apologize for the inconvenience and frustration caused by your experience. We understand how important timely access to your files is and regret any inconvenience you faced regarding the license activation and support process.
At Stellar, customer satisfaction is our primary goal, and we genuinely want to make things right for you. We value your feedback and appreciate the opportunity to address your concerns.
We would like to inform you that we have already sent you an email on your ongoing support ticket and are currently awaiting your response so that we may investigate the matter further and assist you toward a resolution. Please reply to our email at your convenience, and our team will be happy to help.
We value your feedback and appreciate the opportunity to address your concerns.
Best Regards,
Customer Experience Team
Stellar Data Recovery
Zum Kauf
#273412712
Storniert und Geld erstattet
I would like to update my review regarding Stellar Info.
Unfortunately, the software did not work in my specific case. I tested it to see whether it could recover documents, photos, and other files, but the recovered images were only displayed in gray and I was unable to restore usable files. This may have been due to the condition of the files or my specific situation.
However, I would also like to mention that the customer support team was very friendly, professional, and helpful throughout the entire process. There was a delay with the refund because of an open PayPal dispute/chargeback case, but the team explained everything clearly and stayed in contact with me.
In the end, the refund was processed successfully, and I appreciate the polite and professional way the situation was handled. Even though the software did not work for me personally, I had a positive experience with their customer service.
Reply from Stellar Data Recovery2026-05-19
Caro Marino,
La ringraziamo per aver condiviso il suo feedback. Ci scusiamo sinceramente per l'inconveniente e la delusione che ha riscontrato.
Desideriamo chiarire che abbiamo preso atto della sua richiesta di rimborso nel ticket di assistenza aperto e che il rimborso in sé non è mai stato un problema. Tuttavia, a causa di una contestazione/storno di addebito aperta su PayPal, non siamo stati temporaneamente in grado di elaborare il rimborso direttamente da parte nostra. Per risolvere la situazione, ci siamo coordinati con il nostro partner di pagamento e abbiamo inviato una richiesta relativa alla procedura di rimborso e chiusura dello storno.
Desideriamo inoltre informarla che il suo rimborso è stato ora elaborato. Riceverà un aggiornamento dal partner di pagamento non appena la contestazione/storno di addebito sarà ufficialmente chiusa e completata da parte loro.
Per Stellar, la soddisfazione del cliente è molto importante. La nostra intenzione non è mai stata quella di negare assistenza o ritardare la risoluzione. Abbiamo richiesto ulteriori dettagli, come la causa del danneggiamento, il tipo di file e informazioni correlate, per poter comprendere meglio il problema, analizzare il caso e cercare di fornire una possibile soluzione al problema riscontrato.
Sebbene il rimborso sia stato elaborato, saremmo comunque lieti di assisterla nella risoluzione del problema. Le abbiamo inviato un'e-mail tramite il ticket di supporto aperto; può rispondere fornendo i dettagli richiesti in modo che il nostro team possa analizzare ulteriormente il caso e cercare di aiutarla.
Apprezziamo il suo feedback e l'opportunità di affrontare le sue problematiche.
Best Regards,
Customer Experience Team
Stellar Data Recovery
Rohit Sharma was helpful and patient. I appreciated him telling me to take my time as I fixed the problem per his clear instructions.
Reply from Stellar Data Recovery2026-07-31
Dear Lisa Olson,
Thank you for your kind feedback. We are delighted to know that you were satisfied with the service provided by our team.
Your appreciation means a great deal to us and motivates us to continue delivering exceptional customer service and reliable solutions.
Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again in the future.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Support Nerds Inc.
EaseUS
SecureDataRecovery.com
SysTools
Hostinger
My Choice Software
GoDaddy
Use AI