Swatantra
The chat rep, Swatantra, guided me through the steps necessary to troubleshoot using the app to start a scan on a Mac Time Machine backup drive. He was very helpful.
About Stellar Data Recovery
Data updated- Website
- www.stellarinfo.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 177 reviews
- Replies to negative
- 100% (10/10)
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About this business
Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Written by the business, not verified by us.Is Stellar Data Recovery legit?
Stellar Data Recovery (www.stellarinfo.com) has a 4.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the support staff for being extremely helpful, polite, and incredibly quick to resolve activation or technical issues during live chats. Many people deeply appreciate the detailed technical product knowledge and the constant email communication provided by experts during complex troubleshooting sessions. However, some customers also noted that certain software tools did not work as intended, leaving them unable to properly recover specific files. A few consumers additionally mentioned experiencing frustrating difficulties with video file previews, trial limitations, or obtaining desired results from damaged formats.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing customer service
Amazing customer service. Thank you, Dheeraj!
Reply from Stellar Data Recovery2026-08-04
Dear Alan, Thank you for your wonderful review! We're delighted to hear that you had an amazing experience with our customer service team. Providing prompt, friendly, and effective support is our top priority, and your kind words mean a great deal to us. Thank you for choosing Stellar. We truly appreciate your trust and look forward to assisting you again whenever you need us. Best regards, Sunil Customer Experience Team Stellar Data Recovery
Clear answers
Clear answers. Knowledgable. Got all the information I needed.
Reply from Stellar Data Recovery2026-08-05
Dear Shirley, Thank you for your wonderful feedback! We're delighted to hear that you received clear, knowledgeable assistance and that our team was able to provide all the information you needed. Delivering accurate guidance and ensuring our customers have a seamless experience are our top priorities. Your kind words are greatly appreciated and motivate us to continue providing exceptional service. Thank you for choosing Stellar. We look forward to assisting you again whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
polite
polite, friendly professional feeling th ecustomers needs before he utters them across language differences, inone word : excellent six stars
Software activation issues
The software seems to be great. It converts quickly, and appears to have a wide range of selections for the source to be converted. The purchase experience had 2 issues that may have been my oversight, but none-the-less it was not apparent. I purchased a technician license. There was no download link in the license acknowledgement on screen. I had to go back to the product page to download it, then later found the download was for the corporate version. The software should have activated whatever version you were licensing instead of having to download a different version. Tech support (Swatantra Sharma) was very helpful and courteous. All questions answered and I was up and running quickly. Finally, as I was reviewing my invoice that arrived in an email, it casually mentioned that my subscription will auto-renew in a year. I was not aware I was purchasing a subscription product. Since I purchased a technician license, I expected to be able to deactivate it and remove it from the computer I was working on when finished so I can install and re-activate it on the next client's computer. Since this was locked to just one computer, I had to make sure to disable the auto-renewal. If this is a technician subscription, please make it so a technician can use it on multiple computers. Sure - restrict it to just one or two active subscriptions, but make sure you make a way for us to de-activate that installation when we are finished on that computer. As a technician, we work on many computers. Again, customer service was stellar (pun intended)! Swatantra Sharma was a great help.
Ashish it was excellent
Ashish it was excellent, provided proper assistance. Thanks
Reply from Stellar Data Recovery2026-08-05
Dear Vibha, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience and that our team was able to provide you with the proper assistance you needed. Delivering prompt, professional, and effective support is our top priority, and it's rewarding to know we met your expectations. We truly appreciate your kind words and your trust in Stellar. Thank you for choosing us, and we look forward to assisting you again whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
Swatantra was wonderful at resolving an…
Swatantra was wonderful at resolving an technical issue we had, or more accurately helping me the user achieve the goal of recovering lost contact information from an orphaned OST file to a new Outlook installation on a new PC. Excellent product knowledge and help.
activation
I asked for help with activating the software; the support was practical and efficient
Reply from Stellar Data Recovery2026-08-05
Dear Antonio, Thank you for taking the time to share your feedback! We're delighted to hear that our support team was able to assist you with activating the software in a practical and efficient manner. Providing prompt, reliable, and effective assistance is our top priority, and it's rewarding to know we met your expectations. Your kind words are greatly appreciated and motivate us to continue delivering exceptional customer service. Thank you for choosing Stellar. We truly value your trust and look forward to assisting you whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
They were very helpful with my problem
They were very helpful with my problem. I thank them for providing the necessary support.
Reply from Stellar Data Recovery2026-08-05
Dear Bayram Ali Düğü, Thank you for taking the time to share your kind feedback! We're delighted to hear that our team was able to help resolve your issue and provide the support you needed. Delivering prompt, reliable, and customer-focused assistance is our top priority, and it's rewarding to know we met your expectations. Your appreciation means a great deal to us and motivates our team to continue providing the highest level of service. Thank you for choosing Stellar. We truly value your trust and look forward to assisting you whenever you need us. Warm regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
I purchased Stellar Repair for Outlook…
I purchased Stellar Repair for Outlook and have had a very disappointing experience. I spent several days attempting to use the software and followed extensive troubleshooting steps provided by their support team. This included multiple repair attempts under different conditions, remote support sessions, and uploading large files via FTP and Dropbox as requested. Despite investing over 80 hours trying to resolve the issue, the software did not work for my case and my data issue remained unresolved. I requested a refund under their advertised 30-day money-back guarantee, as I believed I had made a fair effort to try the product and follow all instructions. However, my refund request has repeatedly been denied, and I have been asked to continue additional troubleshooting steps instead of receiving a refund. I have since uninstalled and deactivated the software, as I no longer wish to continue using it. As a student, this was a significant purchase for me, and I am very disappointed with both the outcome and the handling of my refund request. I hope others have a better experience, but based on my case, I cannot recommend this product.
Reply from Stellar Data Recovery2026-06-04
Dear Ryan Foran Lennon, We are truly sorry to hear about your experience and sincerely appreciate you taking the time to share your feedback with us. We completely understand how disappointing and frustrating this situation must have been, especially when the data involved is important to you. We also recognize the considerable time and effort you have invested over several days while working with our software and support team, and we genuinely value your patience and cooperation throughout the troubleshooting process. We sincerely appreciate your efforts in trying multiple repair attempts under different conditions, participating in remote support sessions. Thank you for your continued cooperation and understanding. We would like to inform you that we have received your refund request. At the same time, our support team remains fully committed to exploring every possible option to help resolve the issue. Please reply to the email sent by our support team so we can continue working on the issue and make every possible effort to assist you as quickly as possible. Your satisfaction is extremely important to us, and we would sincerely appreciate the opportunity to make this right. Our team is fully committed to doing everything possible to help recover your data to the best extent achievable. Should you have any questions or require any assistance, please do not hesitate to contact us at your convenience. We sincerely hope for your continued cooperation and look forward to hearing from you soon. Best regards, Sunil Kumar Customer Experience Team Stellar Data Recovery
support is clear and easy to get…
support is clear and easy to get connected to compared to some other companies. software is easy to use and performs black magic when it comes to saving our ass.
Prompt and knowledgeable.
Reply from Stellar Data Recovery2026-08-05
Dear Richard Bourne, Greetings from Stellar! We're delighted to hear that you found our support team prompt and knowledgeable. Providing timely, accurate, and professional assistance is our top priority, and your kind words mean a great deal to us. Thank you for choosing Stellar. We truly appreciate your trust and look forward to assisting you again whenever you need us. Best regards, Sunil Customer Experience Team Stellar Data Recovery
Swatantra was very helpful
Swatantra was very helpful, answered all my questions in a way I understand
ashish excellent tect!!!
Reply from Stellar Data Recovery2026-08-05
Dear Mike mirata, Greetings from Stellar! We're delighted to hear that you had an excellent experience with our technical support team. Providing prompt, knowledgeable, and reliable assistance is our top priority, and your kind words are greatly appreciated. Thank you for choosing Stellar. We truly value your trust and look forward to assisting you again whenever you need us. Best regards, Sunil Customer Experience Team Stellar Data Recovery
courteous and professional
I have a initial problem with convert…
I have a initial problem with convert to pst. Vishal (assistance) have resolved quickly and gently.
Not for free!
They offer their service as free, the only thing that is free is a 10 second preview. Misleading advertising, stay away from this company!
Reply from Stellar Data Recovery2026-06-01
Dear Vin, Thank you for sharing your feedback. At Stellar, customer satisfaction is very important to us, and we genuinely value your feedback. Our intention is always to provide transparent information and helpful solutions to our users. We understand your concern regarding the free preview feature of Repair for Video. We would like to clarify that the software provides a free 10-second preview of the repaired video so users can verify the repair results before making a purchase. We apologize if this was not clearly communicated and led to any disappointment or misunderstanding. We appreciate your understanding. Best Regards, Naveen Customer Experience Team Stellar Data Recovery
Great support from Mayur!
Customer service
All data recoverd. No data usable anymore
I had to restore audiofiles from harddisk, I accidently deleted. I did not write any other data afterwards. Bought the software, restored the files. All headers were damaged, none of thre files was usable. The support asked 1000s of questions and told me afterwards that Stellar Data Recorvery won't damage data, just reads and restores. Files maybe corrupted even before, which is not true. This software did not help me at all. I would stay away from it.
Reply from Stellar Data Recovery2026-06-01
Dear Jörg Ingenpaß, We are sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to recover audio files only to find them unusable, especially when important audio data is involved. We would like to clarify that Stellar Data Recovery is designed to scan storage media, read recoverable data, and restore files without modifying or damaging the original source. In some situations, however, files may appear recoverable during scanning but may already contain corruption or overwritten data at the storage level, which can affect usability after recovery. We also understand your concerns regarding the troubleshooting process. The questions asked by our support team are intended to help us better understand the recovery scenario, storage condition, and file state so we can investigate thoroughly and provide the most accurate assistance possible. We genuinely value your feedback. The results you are getting are the best possible recovery outcome with software. We appreciate your understanding. Best Regards, Naveen Customer Experience Team Stellar Data Recovery
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