Selling the finest in premium saltwater, freshwater, and fly fishing tackle. From leading fishing tackle brands such as Penn Reels, Shimano and more.
TackleDirect (www.tackledirect.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 80% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-27.
I placed an order on 05/27/2026 for some fishing line. Today 06/20/26 I see that the order is still waiting on fulfillment from the vender. I just noticed Tackle Direct is temporarily closed. Their phone number is out of order. They charged my card and closed the business with no refund. I’m going to try a charge back with my bank. Even if they open back up I will never do business with Tackle Direct.
Long time frustrated customer. I have always tried to support small businesses when possible. When friends or family ask what types of gifts I want I tell them a Tackle Direct gift card only to be disappointed to many times. I spend a ton of money on fishing tackle each year. The past few times I have tried to order items through Tackle Direct and they are unavailable with a long lead time. Most recently I tried to order a reel with part gift card, part cash. The reel was "In-Stock" at the time of ordering. After 2 weeks I inquired about the reel and was told it was now on backorder until Mid June. I tired it order other comparable reels in the same price range yet those too were also out of stock. My only option was a refund. I got my cash back yet still have a credit. A month roles around and now a rod I am interested in shows up to order with "Available from vendor, allow 7-14 business days". My order has been in "Awaiting Fulfillment" status for over a month, 24 business days. I have been in communications with "Bernie" their customer service rep yet there is nothing he can do. I have nothing bad to say about him as is hands are tied. I am stuck with a credit. I really wish management would work to make things right in attempt to keep a long time customer and active member in the online fishing community yet I feel like my money is not valued. I could go to my local big box store or online big box and pick up my items today yet I am stuck waiting indefinitely for stock to arrive. I would love to continue to support this small business but they don't seem to want to support me.
Over the holidays I received countless emails from them advertising 20% OFF for Thanksgiving, Black Friday, Christmas and End of Year Sales. But of course there were always exclusions. About 95% of their inventory didn’t qualify for the sales. LOL During the last week of December I bought a fishing rod from them. 12/30/25. On 12/31/25 I received the order confirmation email and the USPS Tracking Number. It was sent Priority Mail. On 1/7/26 I clicked on the tracking # link and it said that the post office was still waiting for the package, only the shipping label was created. I emailed TackleDirect and inquired about my order. I was told that this was fairly common procedure from the Post Office and it should update once the package reaches the destination distribution hub. On 1/13/25 I clicked on the link again. The USPS still hasn’t received the package. WTF!!! I guess they didn’t have the rod in stock and had to order it from the manufacturer. Yet it shows as being available for order on their website. Needless to say, I won’t be doing business with this company anymore. I’d rather spend my hard earned money on a legit company.
Charlemagne, In regards to the exclusions, some manufacturers simply do not allow their products to be discounted and as an authorized dealer of these respective brands, we must abide by their pricing policies in order to continue offering their products to our customers. That is not our call, and there were tens of thousands of eligible products within the promotions. Any legitimate business within our industry will have the same stance. In regards to your order, it was placed on 12/30 after close of business for an in-stock Tsunami rod. We did not have to order it from the manufacturer as you are stating. It was indeed packaged and labeled on 12/31, however there were not any USPS pickups that day due to the holiday. It was picked up along with all of other packages by USPS on 1/2, which we have video footage of the USPS truck being loaded. USPS is certainly not scanning all packages at this time and has been delayed across the country as they state themselves. USPS scanned the package for the first time on 1/12, so they certainly appear to have held up the shipment after picking it up from us. The package was also scanned by USPS today 1/15, in Colorado so it is making its way to you just greatly delayed. Certainly apologize for the delay in transit and we will continue to monitor the shipment's progress and if does not get delivered we will certainly issue a full refund or get a replacement rod shipped out for you.
Ordered two Star Rod Extra Heavy Paraflex conventional rods with limited lifetiem warranties. Both blanks have snapped in half fighting big fish. When I contacted Star Rods/Calcutta there is no response at all. I have filed 3 claims using their online form with not a single response. The customere service numbers for both Star Rods and Calcutta give busy signals. Do yourself a favor and avoid Star Rods. Terrible product that the manufacturer does not stand behind.
Frederick, sorry to hear about your issue with your Star Rods. We do know that the parent company that owned and operated Star Rods is in the middle of a transition and would hope to see a resolution there soon. We would recommend entering a new request via their form in the link below until you do receive a response: Star Rods Warranty Information: https://www.calcuttaoutdoors.com/pages/star-rods-warranty The new parent company that will be operating Star Rods will be Open Water Brands, and their email will be: [email protected] Our apologies for any inconvenience with their warranty process.
My experience with TackleDirect was great. The fishing gear arrived quickly, was exactly as described, and the quality exceeded my expectations. It's a reliable site for all kinds of fishing equipment.
I placed a order with tackle direct over a week ago, they got there money from my bank but I never received my stcroix fishing rod , been checking shipment but it still hasn’t been shipped, what a bunch of scammers, I’m getting ahold of the Better Business Bureau, DO Not Order anything from this place they will take your money but you will not receive your item!!
Donald, You're order was placed on Saturday, 4/12 with the free economy shipping and shipped on Tuesday, 4/15. We also emailed you your tracking information on 4/16 at 8:47am EST, and here it is as well: https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690370048000079203 We certainly are not scammers, and the rod is simply still in transit to you. It was scanned at a USPS facility in Chicago yesterday, and we should see that update with a delivery estimate shortly. Our apologies for any confusion.
They do not honor gift cards after 1 year has passed which is illegal under federal law - supposed to be a 5 year minimum. Also their inventory selection is very minimal, probably because their company is failing because they are NJ scumbags...
Sean O, Our gift cards and egift certificates certainly do not expire until used. We already have an email in to you requesting the code that you were attempting to use, as they are unique, character sensitive codes that need to be entered exactly as provided. We strongly suggest copying and pasting the code instead of attempting to type it out. If it is off by a single character it obviously will not work. Please respond to our email with your code and we will certainly check that out for you.
Good advice on choosing the rod I need for how I’m fishing . Nice to talk with someone that fishes too.
I have purchased fishing rod and lures from them for quite amount of years now. I never had a problem before, but on my recent purchase on a fishing rod on 9/30/2024. It's a 180 degree turn from good experience buying to the worst buying experience that I have with them. I purchased a OTI jigging rod on 9/30, the next day email from them stating that my order is shipped out with a tracking number. Then I said to myself, it will be perfect timing because I have a fishing trip plan in Montauk, on the weekend. Because normally shipped a fishing rod from South New Jersey to Brooklyn, NY it only take 2-3days at most. Then Friday 10/4 came along the tracking number information didn't indication anything on delivery! So, I call TackleDirect customer service at 10:09am and I spoke to a customer service representative and he told me that USPS didn't update/delay the tracking information; the final thing that he told was that I should receive my rod by Saturday. Then the weekend have past and no rod delivery. Then I tracking my order again, on USPS website and there no delivery information except stating that "package received, package acceptance, pending". So, I call TackleDirect customer service again 10/7. The customer service representative told me that my shipping order is being effect by the storm in Florida. My response to that is "what does that got to do with delivery from New Jersey to New York?" I told him that we are only one state away! There should be no effects on the delivery. The customer service representative just bull excuse. By 10/10 I still have Not received my order yet. So, I called TackleDirect customer service again to speak to a customer service representative and he was kind of rude towards me asking what happened to my order. He told me that my will get to me soon (9:27am), I told him that I have been hearing for more than a week already. Then I wait till noon and track the package again. Finally, USPS gave me tracking information about my package. USPS stated that they received the package on 10/9 @8:15am. Which means that TackleDirect never really shipped out my order at all and their customer service keeps giving bull sh×××t excuses and lie to me all this time of me waiting for a package that was never shipped out. Attention TackleDirect management team, you could check on my order to the corresponding dates that I call your store and spoke to your customer service representative to verified this matter! I would not recommend you to buy from them!
Tony, apologies for any confusion here but the package was certainly not handed to USPS on 10/9, that is simply the first time they actually took the time to scan the package. This unfortunately has been a common occurrence as of late with them and we certainly did not lie to you. Each night Monday through Friday, USPS picks up hundreds of packages from us and for whatever reason, some rods have been held up without a scan or movement for upwards of a week or more. We would never take the time to pack up an order and have it sit for a week plus and then lie to you on top of it. We have been in constant communication with USPS around this issue and we simply provided you the information we are being relayed by their representatives. While we also do not think the hurricanes in Florida should be impacting delivery for a package going from NJ to NY, it unfortunately has. Certainly apologize that the package was delayed by USPS in ultimately getting to you as quickly as usual, and if any of our customer service agents were rude to you in any communications. That certainly is not the expected experience and we will review each call to see what we could have done better. We will also be reaching out to you directly to see how else we can assist you.
Bought a pole and reel on the website, on the check out menu after I had bought two day shipping shows it’ll b here that Friday it’s Tuesday. The next day I get a message saying your products aren’t in inventory and need a lead time of 7-10 extra days on top of the regular two day shipping I payed extra for, when I message them about the obvious confusion they tell me there’s a small print at the initial product menu saying some items may need additional lead time yet on the check out menu or any menu where I’m paying extra for shipping it showed it’ll b here by that Friday. Now it’s two weeks later I only have the reel not even the pole literally payed extra because I wanted to use it on a fishing trip this past weekend oh well ig, buyers beware there shipping dates are so wrong I would’ve just went to a local bait shop at this point and gotten a pole reel combo from them if it meant a little extra but I have my product in hand, all in all I wouldn’t use the website again and shady practice they got going on with the lead time not even mentioned in the check out menu anywhere it should or even at the menu where I’m paying go extra for shipping
Tony, our apologies for any confusion here. We list the availability of every product on our site in real time. Both the rod and the reel were listed as available and requiring an additional lead time of 7-14 business days prior to shipping rather than in-stock and shipping right away. This was shown on the product pages, within the cart prior to checkout and then we also followed up with an email shortly after the order was placed to further reinforce both product's availability and the necessity for the items to come in from their respective manufacturers prior to shipping. Both items came in within the time frame displayed and the reel was shipped with 2 day shipping ahead of the rod since it came in first and the shipment was going to be made in 2 shipments anyway. We have gone ahead and refunded your shipping charge and certainly apologize for any confusion or inconvenience.
TackleDirect has an excellent selection of equipment and an extremely efficient operation.
Purchased A Shimano Rod..July 1st 2024..Today Is August 8 2024..I Have Asked Multipe Times For A Refund..Tackle Direct Will Steal Your Money!!!!!!
William, the rod is currently in transit to you and we are monitoring the shipment with the carrier as we have expressed to you multiple times. We certainly did not steal your money, and if the rod does end up being deemed as lost we will certainly refund your purchase. We are not going to leave you hanging.
They need to have the product before they take your money. I want to see how long before the credit my pay pal account. Purchase them elsewhere
Dennis, One of the items on your order was clearly listed as available and requiring a lead time of 7-14 business days prior to shipment at time of purchase. This was shown on the product page and also within cart prior to checkout, and then we also followed up with an email reinforcing that same delay and expected time frame prior to shipment an hour and a half after the order was placed. Your order was canceled as requested and your PayPal account was refunded.
I ordered a reel on 6/20 and there was a 7-14 business day wait on it, ok no problem. So business day 15 rolls around and I hear nothing back from them, I contacted them and asked about the order and the next day on business day 16, Kelly from cs said sorry its out of stock... WHY DOES IT TAKE 16 BUSINESS DAYS TO TELL ME THAT AN ITEM IS OUT OF STOCK???
CrazyJK, the reel was not in-stock when ordered and that is why it was shown as Available instead of In-Stock and typically requiring a lead time of 7-14 business days prior to shipment. The reel is set up to ship out to you as soon as it arrives from the manufacturer. That lead time is an estimate and that was shown on the product page, on the add to cart modal that popped up as soon as the item was added to cart, and then also within cart prior to checkout. We also followed up with an email stating the anticipated lead time. Certainly apologize for any delay. We can certainly make any adjustment to the order you would like, whether that is to an in-stock reel or a cancellation. Our apologies for any confusion, we do our best to be as transparent as possible in regards to the availability of every item on our site. When an item is not in-stock, which we would show in real-time as In-Stock at TackleDirect and shipping same or next business day, the item would have to come in from the manufacturer prior to shipping out to you.
I ordered some fishing lures, I've been waiting for them for 7 days, I tried to contact them by email, they don't bother to answer. I do not recommend ordering anything from this site, they are not trustworthy.
Mihai, we do not have any open orders or emails under your name. We have requested more information from you so that we can look into this for you and provide a quick resolution. Our oldest open email right now is from 6:07pm last night after close of business hours. We would be more than happy to look into your order for you, just need your information to do so since we do not have anything tied to the name "Mihai" that is open right now. Update on 6/17/2024: We have yet to hear back from you either in response to our reply, via our request for more information through Trustpilot, or through any other source. Please reach out to us so we can correct any potential issue you may have had with an order.
Great experience.
1st experience with Tackle Direct I ordered a reel, requested it loaded with 30 lb braid, got the reel with a spool of line in the box. Not all that bad. 2nd order ordered 2 spools of line after 2 weeks no line I called them to find out where my line is and was told it will be at least anther 8 days or so till I receive my order, but yet I was told it was in stock. Unbelievable! Next time Ill just order from Amazon. Update Called today, the rest of my order is still on back order, Gee what a surprise! It's now been a month and a half to get a spool of line! This is getting beyond ridiculous now! Fishing season will be over till I get this line now.
Art, our apologies for any confusion. One of the spools of line purchased was clearly listed as available with an additional lead time required prior to shipment instead of in-stock and would ship right away. The line will be shipping out to you as soon as the line gets to us. The item's availability was shown on the product page and in cart at time the order was placed. Our apologies for any confusion or inconvenience. Update: Art, the second spool of line simply needs to come in from Sufix before it can ship out to you. The line was listed as available rather than in-stock and will need to come in before we can ship it to you. If the line was in-stock it would ship right out to you and this spool will ship to you the day we receive it. Would suggest we swap you to an in-stock spool of line that we can get to you right away at this point.
Product arrived on time in nice packaging. Exactly what I ordered! Thanks Bill
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