Book your dog’s next grooming appointment online at The Groom Room at Pets at Home. Available services include full dog grooming, puppy grooming and bath, brush and blow dries.
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Is The Groom Room legit?
The Groom Room (www.thegroomroom.co.uk) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Price, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff members are exceptionally friendly, patient, and professional when handling anxious pets. Consumers find the appointment booking process very straightforward, and many are thoroughly impressed by how smart and clean their dogs look after a grooming session.
Some reviewers were not happy with significant price increases, unexpected extra charges, and feeling like they did not receive good value for their money. A few other people also felt that staff members could be impolite, lacking proper communication, or occasionally handling pets in a less gentle manner during appointments.
Auto-generated from all reviews of this business. For reference only.
Visited the Bath Groom Room Today for our fur babies groom. Our girls groomer is Carla. What can I say about our experience once again? Carla is fab with our girl and today is no different. So we got asked what we would like today and Carla explained our options so we went with one of the options she gave us which as our girls hair grows quite fast and due to the hot weather we would be better off going for a summer grade 4 which we’ve never had got her before. So we went ahead and then went and sat across in costa for a few hours then went back to see her and collect her. We was a bit nervous to be fair and think Carla was as well lol 😂 but when we seen our girl we were very pleased with what Carla had achieved. Our girl smelt lush and looked beautiful and still bit fluffy.😀
Carla is professional and friendly and great with our girl. The groom room is a very clean place and the staff are lovely we highly recommend. Thank you once again Carla your hard work is much appreciated and will see you next time.
Thank you. 10/10
Slough store - lazy liars. Head office just defend liars and don’t investigate properly
Booked my dog in for a groom on 20th June. They contacted me a day or two before to cancel and rebook. They rebooked for the 25th. On the 25th during the heatwave the groomer called me and tried to cancel as she felt it was too hot to groom a dog due to heat stress. I stated my dog is kept in a house with a/c and hasn’t left the house during the heat wave. I explained I will bring her to the store in an a/c car and the store is also air conditioned so she definitely is not suffering from heat stroke. She continued to badger me to try to get me to cancel the appointment. I refused and took my dog to the store where she lectured me about heatstroke again and claimed my dog was stressed (she was trembling because she hates being groomed and recognises the store).
Then she said if she groomed my dog how will I feel if she had run the dog over to the vets because she had collapsed!!! Anyway she promised me they were bringing in extra groomers and making out of hours appointments for us that had been cancelled. She also booked my dog in for a groom a whole month later as there were no earlier appointments So I waited for two weeks and had not heard from them. I sent a text to the store;
“ Hi. I was advised to cancel my dog grooming because of the hot weather and the week before the dates were changed by yourselves and my dogs appointment was delayed. I was told the manager will be ringing us to bring the appointments forward as extra sessions are being created. My dog is booked in for 24th July. Please advise.”
They replied;
Good morning, if we have any cancellations we will bring the appointment forward. Unfortunately at the moment we don't have any earlier appointments. Thank you
I replied;
But I was told that pets at home will contact me with an earlier appointment as they are getting in groomers as overtime.
Also I felt the groomer just wanted to cancel to go home early. I explained to her my dog is super nervous at grooming appointments which is why she was shaking - she certainly wasn’t overheated as our house has a/c as does the car. The only time she was exposed to the sun was the 5 seconds it took to walk into pets at home. She was insistent that my dog was overheating 😂. Then we saw her leave the store after 5 mins. Seems we were preventing her from going home early.
Why did she tell me that she was just booking my dog in for 24th July but we would definitely be contacted for an earlier appointment.
the store replied;
Good morning, our groomer had called ahead of Miffy's appointment to discuss her groom due to the extreme weather and the fact that Miffy is nervous anyway, she discussed the signs of stress and heat stress with you over the phone but you explained that you wanted to go ahead with the groom. On arrival Miffy was showing signs of stress which unfortunately were within our guidelines of our stress policy to unfortunately not be able to go ahead with the groom for the safety of Miffy.
It was explained that should an appointment come up sooner then we would be able to contact you to get Miffy in sooner. unfortunately due to the time of year we are extremely busy and trying to fit people in where we can. Should an appointment come up however we would have contacted you. Our groomer was here after her appointment, it didn't have anything to do with anyone going home early it was to ensure the safety and well being of Miffy. If you would like to call or for us to call you to discuss this that is not a problem. We understand your disappointment and we apologise for this. Thank you
I replied;
I’ve already complained and your groomer isn’t being entirely honest. My dog was showing signs of stress as she hates being groomed. I explained to her she lives in a house with A/c, hadn’t left the house and was brought to the parlour in an a/c car and we took 5 seconds to run into pets at home which also has a/c. How was she heat stressed? Your groomer promised me there were extra appointments being made and I would be contacted to bring the date forward. So that was clearly a lie as well. Miffy has always shown signs of distress when coming to pets at homes and always will because she hates being groomed. I tried to explain to the groomer but she was clearly desperate to go home. Does that mean you can never groom Miffy again because she gets stressed at being groomed? Is that in your stress policy? You guys cancelled her initial appointment and when I brought her to this one cancelled again. Very unprofessional. And the groomer was very passive aggressive. It was clear she couldn’t be bothered and wanted to go home. And honestly I’m not even that mad about being cancelled but the fact I was told a lie and wasn’t contacted due to extra spaces and appointments being made.
Head office response - to completely ignore my points and offer me a £10 voucher. Don’t use the groom room Slough. Liars. I will never use this crappy service again.
Our yorkie is snappy! Called a spicey dog by groom room! Booked appointment as told by them by phone said spicey dog needs 2 groomers! Appointment changed by them but apparently didn't transfer all details! One dog done other dog bathed and done back then decided not to do him as he was snappy! Told us we needed to tell them! We did wouldn't try cut face with scissors was rude especially a girl with pony tail maybe polish said hadn't paid deposit just very rude and made it feel like we in the wrong! I'd avoid at all cost
I will never forget pets at home gipsy lane who basically attacked my dog.
My dog was left with severe burns marks all over his penis, he was only 12 months old . I was appalled.... the level of rudeness from the manager putting the phone down on me i will never ever go back there.
This company needs to be closed down as training standards are way below standard. They are hurting dogs and dont give a damn. STAY AWAY UNLESS YOU WONT YOUR BEAUTIFUL DOG BADLY INJURED.
T
Tony BromwichUnited Kingdom · 2 reviews · Experienced 2026-06-20 ·
★★★★★
Counselling appointment WhatsApp…
Counselling appointment WhatsApp message . cannot even be bothered to call you . And still hade £15 deposit. We you call to ask about it they do not pick up the phone . reply to your voice message.
Not happy today at all. Our dog was booked in for his groom for one hour as he has been many many times before. I was phoned 33 minutes later to collect him as he was finished. I said I thought it was an hour service and she just said if I could come and get him. I was there in 5 minutes and voiced that I was not happy, how could all the elements be completed in 33 minutes when it apparently takes a full hour to complete. The girl was quite abrupt and said he was finished because they used the super hairdryer 🤔 The last time he came out smelling like damp dog and today I do not believe all the elements were completed. £45 for a 33 minute service for a short haired labrador is ridiculous 🙄. We will not be back.
P
P ByastUnited Kingdom · 5 reviews · Experienced 2026-06-05 ·
★★★★★
Stay well away from the Groom Room
Stay well away from the Groom Room, Stockport. The staff are rude, not all of them, they overcharge you saying they needed another groomer extra member of staff to help and they charged me another extra £30 for my Shihtzu, so it cost me £80! I was told that was the price as they needed a 2nd groomer. When I complained to He’d Office in Handforth, they kept fobbing me off then saying they were 2 members of staff down that day, so how come they had a spare groomer? This company is a rip off, have found a lovely place now for my little dog nd he is much happier there. AVOID THIS PLACE!
I booked a Signature Groom for my Samoyed at The Groom Room Paignton for Saturday 13th June. In both the booking notes and over the phone, I made it clear he requires a minimum of 2 hours. Despite this, the appointment was changed on arrival to a 1 hour 15 minutes basic bath, brush and dry without consultation. The service delivered was not what was booked, agreed, or appropriate for his coat type.
He was not properly brushed, and he was returned wet. Within a day, his coat has begun to mat in areas where he has never had issues before. This is a direct consequence of the rushed and incomplete groom, and it is now causing avoidable damage to his coat and creating a welfare concern.
When I raised this at the time, I was told there was no time to correct it. Given the time of year, I now have no ability to secure an emergency appointment elsewhere, leaving me to manage the fallout from a groom that should never have been downgraded or rushed in the first place.
This is not about cost. It is about the impact on my dog’s coat, comfort, and welfare, and the fact that the groom he received has created a problem that will now take significant time and care to resolve.
I am really upset about how my dog looks after this visit. We went in hoping to give him a nice, stylish cut—his fur was beautiful before—but the groomer completely failed. The style is really bad. I want to clarify, my dog wasn’t stressed, which I’m glad about, but I’m still very disappointed in the result. I won’t be coming back, and I strongly advise others to be cautious.
GROOM ROOM-PETS AT HOME (Strathkelvin Retail Park)
My dog has been groomed by Amber for the past 2.5 years and I have always been delighted with the service.
Amber was unavailable on this occasion so I sent detailed instructions of what I was looking for in terms of the cut in a reply to the WhatsApp reminder of my appointment.
My husband took my dog for the groom and when asked the staff had no knowledge of the instructions sent by WhatsApp, despite the message having been read.
I collected Milo and asked if he had been good and was told he had been very well behaved(he always is at grooming sessions). When we got Milo home it was obvious that he had not been well groomed. Areas of his coat were shaved down to the skin, other areas had not been cut at all. His ears and tail were badly cut with no shaping and his muzzle was uneven from one side to the other.
I messaged with my concerns and said that unless Amber was available I would not be bringing my dog back as I was dissatisfied with the service. There was no attempt to discuss or offer a resolution.
Shocking service and total lack of customer care.
Julija NovikovaUnited Kingdom · 22 reviews · Experienced 2026-06-06 ·
★★★★★
I was not impressed and i will not come…
I was not impressed and i will not come back. And i will not recommend to anyone else . Paid £40 and im not sure for what . I guess just for a bath. My dog is little frenchie , and i mean little as she smaller than usual french bulldogs. When i booked price said from£35 . I do get that” from “means it can be more . But you charge more for something extra ? No? De shedding wasn't done , i knew it wont be done properly soon as i seen the brush . This brush does not work on french bulldog coats , i know because i tried . Nails was not cut properly , i mean its wasn't straight and would scratch bad . She could not do blow dry because dog did not like it . Okay i do understand that . But then you should not charge £40 for 5 min bathing as its ridiculous. Ill be never again use this shop services
Avoid at all costs!
Honestly never been more disappointed and heartbroken with what they have done to my dog! They have no experience with how to groom double coated breeds and treat these the same as any other breed. Completely shaved my double coated dog down to his skin without my knowledge or consent. I was in tears when I collected my dog and honestly seeing my dog everyday with no fur and hoping and praying it grows back properly if petrifying.
Please don’t make the same mistake I did, take the time to do proper research and go to a proper independent groomer who will take the time needed to discuss with you your dogs groom and not just butcher your dog because its easier and have no knowledge on how to groom double coated breeds.
We now have an independent groomer who is going to take my dog on to ensure this butchery never happens again to him.
I have learnt this lesson the hard way and I just want others to be aware so it doesn’t happen again.
Donna LewisUnited Kingdom · 1 review · Experienced 2026-06-01 ·
★★★★★
Shocking results for a puppy grommers!
Very disappointed! I told them that my dog didn't like the noise of the dryer and she really needed a cut. I was told she didn't like the bath or dryer the last time which was a lie as when I collected her the last time I was told she liked the bath but not the dryer. They had no patience with her! I picked her up early as they phoned me to collect her, she was very stressed! The attitude on the staff member was appalling! She didn't have any patience with my dog and it was a rush job. I don't think they are able to groom puppies or energetic dogs as they haven't got enough experience to do this! I was told I should have brought her from a puppy to get her used to it, she's only 28 weeks now and this was her second visit! Keep away from Pets at home groomers in Cross hands as the staff have no patience at all with dogs! And they have attitude with the customers aswell! I will never leave my dog with the staff members at pets at home groomers Crosshands ever again!!
Leighton buzzard, The groom itself was lovely, one staff member was rude, maybe a customer facing role isn't for her we won't be returning
G
Graham HartryUnited Kingdom · 3 reviews · Experienced 2026-05-27 ·
★★★★★
Bad experience
Groomer was extremely opinionated as to what cut my dog was going to get, insisting she had to be cut to type and to their specification which involved just a basic trim and nothing else, (Ambers a cross breed mutt). I asked for Ambers top coat to be removed as other groomers had done for her in previous Summers without question or issue. She is an old dog (13) and suffers in the Summer heat and needs a short groom to keep her cool and reduce panting. They totally refused, saying it was more than their jobs worth to do what I asked. Surely as the owner it is not an unreasonable request they provide the groom that is in the dogs best interest and not theirs! The Groomer had an attitude problem and was most unpleasant, go elsewhere if you want your dog to get the groom it deserves and needs unless you are content with the standard factory trim. I am totally disillusioned and disappointed with Groom Room Talbot Green and left without any groom being undertaken and loss of deposit!
My puppy was in for his first puppy cut yesterday and I basically paid £25 for bath. No visible cutting done and no claws done either, as groomer said his paws were tickely, which they are not. The groomer was moaning about another member of staff was off sick and she only took half an hour to do what she did. Very expensive bath. Will not be back.
A
Alexander grayUnited Kingdom · 1 review · Experienced 2026-05-26 ·
★★★★★
Extremely disappointed by the service
Extremely disappointed by the service. Booked an appointment which was available online. Middle of a heatwave and was desperate to get my dogs fur cut shorter before going away. She is only a small sausage dog. Unhelpful member of staff rang to cancel appointment as apparently 1hr isn’t long enough to cut the fur shorter on a small sausage dog!
Very disappointing experience.
My 7-month-old puppy was refused her first adult groom because staff said she was “over excitable” and “nippy” and told me they wouldn’t be able to groom her until she calmed down. As a young dog having early grooming experiences, I found this really disappointing.
Today, she had her full adult groom with a mobile groomer who has 27 years of experience and was incredibly patient and compassionate. I explained beforehand what I’d previously been told about my puppy being excitable and difficult to groom — however, the experience was completely different. My pup was calm, relaxed, and actually seemed to enjoy the whole process.
What concerned me most was that after her previous puppy groom at this salon, she was left with significant matting and knots close to the skin, which then needed dealing with later.
Based on my experience, I won’t be returning and would encourage others to consider alternatives if they want a calm, positive grooming experience for their puppy.
I had an appointment to have my little dog groomed today at 2.00pm I got a phone call at 11.50 cancelling it and was offered another one on the 4th June at 4.30 pm
I declined How come so little notice to cancell ?
Not even an “I am sorry”. Very poor customer service
So I booked my west highland terrier in for a groom back in December 2025 leaving a deposit for the service. The groom was canceled last minute by groom room as the groomer was unwell. Fair enough. I call in to rebook and no one answers and I leave my contract info for someone to call back. No one ever calls me back and this continues for months and when ever I go in store they are closed. At this point I just want my deposit back as it’s taken so long I’ve had my dog groomed elsewhere. So for what feels like the 100th time. Groom room I would like a response!
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