Very helpful
Very helpful. Very easy to talk to, and very understanding. Thank you for the support I needed.
About UnitedSupportAnimals
Data updated- Website
- www.unitedsupportanimals.org
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (22/22)
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Is UnitedSupportAnimals legit?
UnitedSupportAnimals (www.unitedsupportanimals.org) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally kind, patient, and thoroughly knowledgeable throughout the entire registration procedure. People truly appreciate how quick, efficient, and straightforward the service is, making it wonderfully easy to secure necessary emotional support animal letters without experiencing any unnecessary stress. Some reviewers were not happy with customer support, explicitly mentioning unhelpful responses and extremely long delays when trying to resolve important paperwork issues. A few individuals additionally noted difficulties with uncommunicative representatives, unexpected poor attitude from agents, or frustrating challenges regarding strict animal travel requirements.
Auto-generated from all reviews of this business. For reference only.What people say
Thank you
Thank you for your service
Emotional support
The customer service was great they heard my crys and heard my needs and automatically said I was approved. Then the phycologist called me and he heard my crys and my story and said dont worry we will help you..so they approved my little Chihuahua as my emotional support dog.. I'm very very grateful 🥲🙏 Thank you highly recommend!!
Email so many times but no response at…
Email so many times but no response at all sending out the wrong item till now i have not receive my psd id card
Reply from UnitedSupportAnimals2026-06-12
We sincerely apologize for your experience and understand your frustration. We strive to respond to all customer inquiries promptly and are sorry to hear that you have not received the assistance you expected. We would like the opportunity to investigate this matter and resolve it as quickly as possible. Please contact our customer support team with your order number so we can review your account, verify the shipment details, and ensure that any missing or incorrect items, including your PSD ID card, are addressed immediately. 📞 800-918-3151 📧 [[email protected]](mailto:[email protected]) We appreciate your feedback and look forward to making this right.
Amazing and Fast service
I love you guys! Great customer service and you all work really quickly! We've been using you guys for the past for the past 4 years!
Perfect customer service
The people that answered the phone are patient and kind and helpful too. I was panicking about my dog Teddy and they proceed my letter quickly and efficiently. Forever grateful 🙏
I was able to get esa letter so I can…
I was able to get esa letter so I can have a cat.the company was very helpful
I called in for assistance in filling…
I called in for assistance in filling out my DOT documents to upload to the airline website. Ben was beyond helpful, knowledgeable, and a pleasure to work with. I was able to complete my task successfully! My dog can NOW travel as a service dog! Life is good 😊 🐾
Great
Great! Helped me with my needs. Very friend service.
Prompt and very customer service…
Prompt and very customer service oriented
Angela PinedaUnited States · 1 review · Verified · Experienced 2026-05-28 ·
My experience was really good the…
My experience was really good the custumer service very quickly and helpful I'm very happy
Delivery went pretty good.Recieved…
Delivery went pretty good.Recieved everything but the ID cards on my dog. Sent picture of my dog into your services. Just awaiting on their arrival still. Overall I have been pleased with my experience.
Very good in general
It was real easy to talk to somebody…
It was real easy to talk to somebody and get qualified
Still can’t have my dog.
Reply from UnitedSupportAnimals2026-05-21
We’re sorry to hear you feel this way. We did everything possible on our end to assist, including waiving the HOA fee as a courtesy and sending the required documentation directly to the therapist for completion. Unfortunately, approval decisions involving housing or final accommodation acceptance are not controlled by our company. We truly tried to help move the process forward and appreciate the opportunity to assist you. If there is anything further we can do to help clarify the process or provide additional support, please feel free to contact us directly. United Support Animals
Great timely services!!!
Customer service was great to deal…
Customer service was great to deal with. Getting my letter was quick and easy.
Very professional and timely
Very professional and timely. No complaints.
Communication was key
Communication was key! Staff was exceptional! Prompt finish time!
I am very happy with your service and…
I am very happy with your service and the process involved to obtain the documents needed for our emotional support pet. Thank you
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