Just bought another pH/TDS meter for a…
Just bought another pH/TDS meter for a gift as we really like the one we bought for our selves
About VIVOSUN
Data updated- Website
- www.vivosun.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 95% (21/22)
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About this business
We at VIVOSUN are passionate growers. We founded VIVOSUN over ten years ago in Los Angeles and have become the leading online retailer of indoor gardening products because we know what it takes to be a successful grower. Our products are designed to ensure that everyone can grow like a professional, regardless of experience. Our unique, patented technology simplifies the science of growing, and our line of smart products creates the perfect environment for any plant.At our LA headquarters, we continue to test and refine our products so we can offer the quality our customers expect. We pursue design and quality backed by the highest knowledge in material sciences that ensure our customers the best results. Simply, we love what we grow.
Written by the business, not verified by us.Is VIVOSUN legit?
VIVOSUN (www.vivosun.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality, reliability, and excellent performance of the growing equipment, tents, and various accessories. Many consumers note that the purchasing process is very smooth, while delivery times are consistently fast and efficient. However, some people mentioned experiencing frustrating issues with customer support failing to properly respond to emails or resolve problems. Other reviewers noted occasional equipment flaws, such as smart controllers being difficult to connect to networks or items arriving damaged during transit. These occasional setbacks created minor inconveniences for a small group of users during their setup process.
Auto-generated from all reviews of this business. For reference only.What people say
VIVOSUN
What a Great Company, Great Customer Service with all their Quality Items.
Replaced Aerolush
Quick response
I attempted to make a purchase seven…
I attempted to make a purchase seven times, and each time it was denied due to payment failure. I contacted them directly, only to find that the representative I spoke with had no authority to resolve the issue. They essentially told me I would escalate the situation to higher-level operations, and someone would contact me via email within 24-48 hours. I couldn’t speak with a person directly, and the email they sent me simply repeated the methods I had already tried. At this point, I’ve eliminated almost all the common causes, which is their only solution whenever they respond. * ✅ Multiple payment methods * ✅ Multiple accounts * ✅ Contacted support * ✅ Asked for escalation * ✅ Verified billing information * ✅ Tried several browsers * ✅ Repeated attempts over several days I never thought buying a product could be so frustrating. The customer service was terrible, and my overall experience was horrible.
Reply from VIVOSUN2026-07-28
Dear Customer, We sincerely apologize for the frustrating experience you had while attempting to complete your purchase. We understand how disappointing it must have been to make multiple attempts, try different payment methods, and go through various troubleshooting steps without being able to complete your order. We also regret that your experience with our support process did not meet your expectations. We appreciate you taking the time to share your experience. We are continuously working to improve our services and provide a smoother shopping experience for our customers. Thank you for your understanding. Best regards, Customer Service Team
VIVOSUN
Excellent products. I got it all. TY
Vivosun gear
The smart fans i bought are amazing the smart tent is great too I haven't used the cure yet still a few weeks out I also just bought the vivosun smart dehumidifier
Sehr innovative Komponenten fürs indoor…
Sehr innovative Komponenten fürs indoor Gärtnern!!
Great I love all my experiences so far
Dryer is AWESOME
Great gear
DECENT QUALITY
I ordered a high dollar item that came…
I ordered a high dollar item that came damaged and customer service never responded. Not recommended. 7/25/2026 I now have sent them proof again with screenshots of the original email and pictures with no response…… I respectfully stand on this statement and review.
Reply from VIVOSUN2026-07-25
Dear Customer, Thank you for sharing your feedback. We reviewed our records and found that you contacted us on May 25 regarding the estimated delivery time of your order. Our team replied to your inquiry on May 26 with the relevant shipping information. According to the tracking information, your package was delivered on May 29. After our reply on May 26, we did not receive any further email communication from you regarding any issues with the order. If you experienced any problems with the product after delivery, please feel free to contact our customer service team with your order details so we can review the situation accordingly. Best regards, VIVOSUN Customer Service
terrible buzzing sound
first one i ordered is amazing. second one buzzed. too noisy! thought it might be a one-off, since the first was good. nope! third one buzzes like giant hornets
Reply from VIVOSUN2026-07-25
Dear Customer, Thank you for sharing your feedback. We understand your concern regarding the buzzing noise from the second and third units, especially since your first unit performed well. Please note that the operating sound of a fan can vary between units and under different operating conditions. We appreciate you taking the time to share your experience with us. Thank you for your support. Best regards, VIVOSUN Customer Service
You guys are great
You guys are great. Never had a problem
Good website &delivery, good place to order from
Good website and easy ordering and good delivery, cant link the e42a to website &wifi though so can only use the device to set settings which is a shame but other than that all good
Very quick service
A very good product
A very good product, high quallity, fast shipping, well boxed and has a good price. LED lamp is very powerfull and 75% (150W) are more than sufficient in 90x90x180 tent. The heat it caused in tent is only 1,5 grad celsius above room`s temperature. And 1 grad at 50% (100W) LED setting.
My plants are looking great 👍
an excellent led light
I have boughten a few items from…
I have boughten a few items from Vivosun and have never had any issues. Purchasing is easy and shipping times have been great. Only thing I would see improved is better package tracking.
Great products
Everything works great, just wish the dry cure box was a bit more reasonable on price i could really use it.
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