wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
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Is Wherelight legit?
Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.
Emailed them because my glasses came in with the wrong prescription and never got an email back. Very disappointing:(
Reply from Wherelight2024-09-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Was not my correct prescription even sent a picture with the prescription
Reply from Wherelight2024-09-13
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I liked the glasses but they aeem to have a weird blue tint I did not want. But I did order two more pairs and hoping they do not have that tint which I thought was a mistake before asking to return them
Reply from Wherelight2024-09-18
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
My prescription glasses were missing a few rhinestones.
My prescription glasses were missing a few rhinestones when I received them.
Reply from Wherelight2024-09-12
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. And we have replied your email, if you don't receive our email,please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Let customers know when you cancel their order,I found out by investigating why it was taking so long to deliver and then checking my bank account for the purchase date only to find I had been refunded my money back?
Reply from Wherelight2024-09-12
Dear MALCOLM BAILEY,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it is to find out about the cancellation this way, and we truly regret any confusion caused.
Please rest assured that we are here to help you. For any questions or concerns, kindly reach out to us at our customer service email: [email protected]. Our team will do everything possible to resolve this issue promptly.
Thank you for your understanding and patience.
Best regards,
Customer Service Team
WhereLight
Two pair of glasses both with progressive lenses. The distance is great but can’t see out of the reader part on both pair. Also 3 weeks waiting for glasses is too long.
Reply from Wherelight2024-09-12
Dear valued customer,
Please know that we take your satisfaction very seriously, and we regret that the wait time for your glasses exceeded your expectations.
To rectify this situation, I would like to offer our full assistance in resolving the issue with your glasses. Kindly reach out to us via email at [email protected], and one of our dedicated customer service representatives will be in touch with you promptly.
Your patience and understanding during this time are greatly appreciated.
Warm regards,
Customer Service Team
Dear valued customer,
Please accept my heartfelt apologies for the almost month-long wait. We take full responsibility for this oversight and are committed to resolving the issue as soon as possible.
To rectify this situation, I kindly request that you please contact us via our customer service email at [email protected]. Our dedicated team will be in touch with you promptly and will work diligently to investigate the cause of the delay.
Thank you for your patience, and we look forward to resolving this matter swiftly and to your satisfaction.
Warmest regards,
Customer Service Representative
WHERELIGHT
One pair of glasses is bent and crooked, another pair has a defect in the frame, and none of them seem to be the right prescription. It was truly disappointing because I ordered glasses from you last year and loved them. This experience was terrible.
Reply from Wherelight2024-09-12
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I ordered kids glasses and got adult glasses. And can't get a refund was offered 50%back and can't figure out how to use it.
Reply from Wherelight2024-09-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Super cute glasses, but they broke the third day I wore them!
Reply from Wherelight2024-09-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please get in touch with our customer service team at [email protected]. Our dedicated team will happily assist you and promptly address your concerns.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Will NEVER use you again, paid for glasses with readers in with script and tint. Glasses are without reader portion which I ordered says receipt but not on glasses!!!!!!!!!
Reply from Wherelight2024-09-02
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I love my glasses and the quality. I love the many options and different frames to chose from. The prescription was accurate as well. The wait time was a bit long, but worth it.
Prior to my second purchase I asked what shipping agency was used for advance shipping and I was told DHL and only processing time was different. However the purchase was shipped USPS and that was advised incorrectly and if wanted DHL I would have paid additional to do so. I sent them the original email stating this and still would not change the shipping. I’m very upset and will not purchase from you again.
Update 9/16/24
My package was shipped on 8/26/24 as of today I still have not received my and l’ve email them twice with no response I will now be disputing it with my credit card company and I will not be ordering from this company again . I was offered a $10.00 coupon on my next order but again I won’t be ordering from them again.
Reply from Wherelight2024-09-02
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
WhereLight is using your data for phishing scams..
Used PayPal payment because WhereLight (where-light.com) seemed sketchy. Haven't used paypay for checkout in years, so it's this is the only transaction. Despite claiming to be in Wherelight CARY, NC 27513, payment for the glasses pulls to account DAN YANG MO DI GAI DIAN ZI SHANG WU IAT PAYPAL.
After this transaction (still no glasses received), I immediately started getting numerous phishing emails to my PayPal account. This company selling your info to scammers & phishing schemes, or is actively participating in information harvesting and scamming.
Reply from Wherelight2024-09-02
Dear Customer,
DAN YANG MO DI GAI DIAN ZI SHANG WU IAT PAYPAL. is the address of our Chinese company. I'm sorry for causing you misunderstanding. Wherelight will never sell your information to scammers and phishing schemes.
Best regards,
Customer Service Team
Customer Service is awesome! They reply quickly and efficiently and really take the extra time to ensure that your order is correct and exactly what you want.
I am happy with all of the glasses I received however; two pairs are so tight behind my ear that i have I have had to fix myself. I thought they would have at least sent them in hard cases, but they are all just fabric-doesn’t allow for protection. In addition, I made two of them transition and they did not come that way or I would have ordered sunglasses instead (ordered 4 pairs-2 of which were supposed to be transition). I paid for rushed delivery. However; I finally emailed them to ask where my order was, then they finally were sent. It took longer than what was stated. The prices were great but then again, I don’t know why I paid for rush delivery and really didn’t get it as well as my order was wrong.
Reply from Wherelight2024-09-12
Dear valued customer,
Firstly, I apologize for the discomfort caused by the tight-fitting glasses behind your ears. We take your feedback very seriously and strive to ensure that all our products fit comfortably. Please know that we will investigate this issue to improve our sizing guidelines and ensure better fitting for future customers.
Regarding the packaging, I apologize for not meeting your expectations. We typically use fabric cases for their lightweight and eco-friendly nature.
To make things right, I would like to offer you a solution that addresses your concerns. Please kindly contact us via our email at [email protected]. Our dedicated team will be more than happy to assist you with either a replacement for the incorrect or uncomfortable glasses, a refund, or any other solution that meets your satisfaction.
Sincerely,
Customer Service Representative
Wish the tint was darker on the Daria…Otherwise, pleasantly suprised
Wish the tint was darker on the Daria glasses.
Reply from Wherelight2024-09-12
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
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