wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
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Is Wherelight legit?
Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.
Wrong prescription and when asked to give my regular prescription instead, I was asked multiple questions that came with the assumption that I did something wrong. Then i was asked to provide pictures of my current readers and the new ones. I lost my current readers so that was an issue. I realized though that i don't need pricy readers because the progressives were so good. I asked to use my progressive prescription. I was told to choose a smaller pair of frames. I looked through 100 pairs of glasses and found only one that I liked as much as my original choi did and I was asked again to choose a different pair. They have ZERO interest in customer service.
Reply from Wherelight2024-08-22
Dear customer,
Firstly, I want to sincerely apologize for the inconvenience you've encountered with your recent eyeglass purchase. It's never our intention to make you feel accused or uncomfortable in any way.
Please let us know how you would like to proceed, and we will do our best to make this right for you. We value your business and want to ensure you have a positive experience with us.
Thank you for your patience and understanding.
Best regards,
Customer Service Team
The glasses feel very uncomfortably heavy and a lower quality. They hurt my ears and nose. I wish I could return them but I don’t think the fees are worth it.
Reply from Wherelight2024-08-22
Dear customer,
We are truly sorry to hear about the discomfort you are experiencing with your new glasses. Your comfort and satisfaction with our products are our top priorities.
We understand how frustrating it can be when your eyewear does not meet your expectations, especially when it causes physical discomfort. We are committed to making this right for you.
Please do not hesitate to reach out to us at [email protected]. Share with us the details of your experience, and we will work with you to find a solution that does not add any additional financial burden to you.
We want to ensure that any returns or exchanges are handled in a way that is fair and considerate of your situation. Your feedback is invaluable to us, and we are here to help you through this process.
Thank you for bringing this to our attention, and we look forward to your email so we can assist you further.
Warm regards,
Customer Service Team
I love the quality of the glasses I bought. I have never been disappointed. My previous 2 pairs lasted until I updated my prescription. (2 years). I don't think the quality of these is any less than glasses I have bought at other places. These are also much less expensive. My only negative thing to say is that the first go round I received hard shell cases for my glasses. This time I received a fabric bag. I'm not really confident these will prevent breakage. I would much rather have the hard case.
The glasses were unbelievably painful cutting my face. It looks like we’re popped out of a cut out toy tray. Good value but not worth the scars on my face
Reply from Wherelight2024-08-22
Dear customer,
I'm truly sorry to hear that your new glasses have been causing you discomfort to the point of being painful. Your comfort is our top priority, and it's certainly not our intention for any of our products to cause you distress.
We are committed to making this right for you, whether it involves adjusting the fit of the glasses or finding a different style that is more suited to your needs.
Thank you for your patience and for bringing this to our attention.
Best regards,
Customer Service Team
I received the wrong prescription filled in the glasses I ordered and asked for a refund. Where light then said I would be responsible for shipping… seriously after they filled my prescription wrong and yet they still want to charge me for shipping. I will not be using them ever again!!!!!!!
Reply from Wherelight2024-08-22
Dear customer,
First and foremost, please accept our sincerest apologies for the error with your prescription glasses. We understand how crucial accurate prescriptions are for your comfort and vision, and we regret that we fell short of your expectations.
We are genuinely sorry for any inconvenience this has caused you, and we absolutely do not wish for you to bear any additional costs due to our mistake. We want to make this right and ensure that you have a positive experience with us.
Please reach out to us at [email protected] with your order details, and we will handle your refund and any related shipping costs. We are here to assist you and are committed to resolving this to your satisfaction.
We value your feedback and would like to learn from this situation to improve our services moving forward. It is our hope that by addressing this issue effectively, we can regain your trust and the opportunity to serve you again in the future.
Thank you for bringing this to our attention. We look forward to hearing from you and resolving this matter promptly.
Warm regards,
Customer Service Team
Original shipment never made it to my mailbox. However, the customer service was very helpful and ready to assist. So had to wait longer bit ended up with the final products.
Overall, the frames and lenses are what I anticipated. Tad smaller in size, I thought they could have been a bit larger. I do enjoy wearing them, I added the nose apparatus to keep from sliding.
The glasses were very high quality, but they didn’t fit me right. The cat eye pair was to small on the nose bridge, and the wire frames had no rubber coating on the end and made my temples sore from it. Other than that, these are great glasses for people with slightly smaller heads.
Love the exciting frame options on Wherelight, but I can only use of one of the 2 pair I ordered. The black rhinestone ones are great but the blue/green pair something is wrong, I cannot use both eyes together and there are VERY visible laser markings on the left (os) lens. As a retired Optician of 20+ years I'm use to laser markings on high end progressives but out of 4 lenses from Wherelight only one has these and they are SUPER visible. There is for sure a problem but I haven't found the time to locate a lensometer so that to verify the rx yet.
Reply from Wherelight2024-08-07
Dear customer, thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience you have experienced with your recent order.
Your satisfaction is our top priority, and we are committed to making this right for you.
If you have any further questions or need additional assistance, please don't hesitate to contact us.
Thank you for choosing Wherelight, and we look forward to resolving this matter swiftly.
I have been ordering glasses for years, it's a great option for simple prescriptions (nearsighted/farsighted)
I love the variety, it is worth buying 2 or 3 if you are buying less expensive ones (you get what you pay for in terms of quality) I just switch them out but the $40+ ones are good for daily use.
If more prescription needs it can get pricey and risk it not meeting needs but I've bought for the whole family (5 different prescriptions) and all the glasses worked and lasted a good amount of time.
Sent in accurate script ordered glasses, they arrived and i could not see a thing! (Progressive no line)
I felt like they had prism in the script. Everything was blurry,after going back and forth with them and jumping through hoops,sending pictures and answering question; my glasses still have not been remade or money refunded almost 2 weeks later. I had to file a dispute with my credit card company. Never again
Reply from Wherelight2024-07-30
Dear Valued Customer,
We hope this message finds you well. We are writing to express our deepest apologies for any inconvenience you have experienced with your recent eyeglass purchase. It is never our intention to cause any distress, and we sincerely regret any issues you may have encountered.
We understand that choosing the right pair of glasses is a personal and essential decision, and we are here to ensure that you are fully satisfied with our products and services. We are committed to providing you with the best possible experience, and it is our top priority to make things right.
Please rest assured that we are taking this matter very seriously. Your feedback is incredibly valuable to us, as it helps us improve and grow in serving you better.
Thank you for your time, and once again, we apologize for any inconvenience caused.
My charms fell off my glasses the first time wearing them.
Reply from Wherelight2024-07-30
Dear Customer,
We hope this message finds you in good spirits. First and foremost, please allow me to extend our sincerest apologies for any inconvenience you have experienced with your recent eyewear purchase. It is never our intention to fall short of your expectations, and we genuinely regret any dissatisfaction caused.
Should you require any further assistance or have any questions regarding your eyeglasses, please don't hesitate to reach out to us at [email protected]. Our dedicated customer service team is available to address your concerns and provide the support you need.
We value your feedback and are continually striving to enhance our products and services. Your satisfaction remains our top priority, and we are dedicated to earning your trust and loyalty.
Thank you for your understanding and for giving us the opportunity to serve you better.
I can not see properly out of the glasses I ordered and followed all instructions to reach out to customer service with pictures and information. Did this within 48hrs as I tested the glasses and have not gotten a response in over 2 weeks. Have sent numerous emails and social media comments.
Reply from Wherelight2024-07-22
Dear customer,
Up to this point, we haven't received your email. It would be appreciated if you could confirm whether it was sent to the correct email: [email protected]
Best wishes,
Customer Service
There were soooo many options! Other than that, it was great to shop here. The ONLY thing I have issue with was how the glasses were shipped. They were shipped in a bubble mailer with no other protections other than a cloth glass case. My glasses arrived in tact, but I know how mail systems work, and it might not always be the case.
I love my new glasses. The prescription was perfect. My only complaint is the lack of progress information. My glasses sat in NC for five days waiting to be transferred to USPS. The when finally picked up, it bounced back and forth between three post offices in my area before finally making it to my mail box. I don’t know whose fault it was but a progress report would have been nice. That said I ordered four more pairs that are somewhere out there but WhereLight hasn’t kept me informed.
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