wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Written by the business, not verified by us.Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.We ordered a month ago. Have sent several emails regarding some issues. It takes forever for a response and the glasses still have not been shipped.
Dear customer, We have sent you many emails but haven't received your reply. Please check your spam folder. Contact us as soon as possible. Thank you! Best regards, Customer Service
This was my first time ordering and overall everything went well. I ordered 5 pair of glasses with no prescription or corrective lenses of any kind. Prices were very fair, shipping amount and time were both very fair. My only issue came when the glasses arrived, one pair had a very loose arm. As, a longtime wearer of glasses I had the repair kit handy and tightened it up. I am over the moon with all my choices and will refer and shop there again.
It was my first time ordering from this website and was a bit skeptical at first as the prices seemed to good to be true especially compared to other sites like Zenni or eyebuydirect, however, I was really pleased when my glasses arrived both pairs were prescription and only cost me $29 (with a bogo coupon included) which is a steal! When the glasses arrived they came in both pouches, a cleaning cloth, a screw driver thingy, and extra padding for the frames. The only downsides which warrant a 4 star versus 5 is that even when I paid extra in shipping for it to come quick it took about 2 weeks for it to arrive and depending on your PD some frames are not available. I will definitely be ordering from here again!!
You send me reeling gasses.But I cannot read anything with them and the first order.I got distance glasses.I don't know if they're right.But I wanted to get bifocals but I didn't get that.I don't know if I ordered, they're wrong but this one I wanted reading glasses but I cannot read with them.The prescription is wrong
Dear customer, We are deeply sorry for such a bad experience for you. First of all, we sincerely apologize for your dissatisfaction with the received products. Regarding the issues you mentioned such as the inappropriate hyperopic glasses and the non-receipt of bifocal glasses, we immediately verified the status of your order. We found that you mistakenly chose single vision lenses instead of progressive lenses. If you need to re-order, please contact us at [email protected]. Our customer service will offer you a discount for the re-order. Thank you for your feedback. We will strive to improve and solve your problem.
Shipping was great the glasses are beautiful but the script and measurements are definitely off.
Dear customer, Thank you very much for your recognition of the transportation and the appearance of the glasses. But we are very sorry that there are problems with the text and size. We will investigate and handle this immediately. Please reach out to us at [email protected] and provide the relevant order information so that we can solve this problem for you more accurately. We will provide a satisfactory solution to you as soon as possible. Once again, we apologize for the inconvenience caused to you. Thank you for your support and understanding!
I was under the impression that if I received glasses that did not work for me I could return them...not
Dear customer, We sincerely apologize for the inconvenience you have experienced. Please rest assured that we are committed to resolving this issue for you. Kindly contact us at [email protected]. We will definitely take care of it. Thank you for your patience and understanding.
I like my glasses the time frame wasn’t bad on waiting for them.
My glasses broke out of nowhere just while wearing them normally. I sent an email a few days ago and haven’t heard back on how to return them.
Dear customer, We sincerely apologize for the inconvenience caused. We haven't received your email. Please double-check whether you sent it to our mailbox: [email protected]. We are sure to solve the problem for you once we receive it. Thank you for your understanding and cooperation.
Color tints are not as they appear on site and both pairs feel very cheap
Dear Customer We are sincerely sorry to hear about the discrepancy in the color tone of your glasses compared to what was displayed on our website. Your satisfaction is our top priority, and we apologize for any inconvenience this may have caused. Please reach out to us at [email protected] with more details about the issue. We are committed to resolving this matter and ensuring that you are happy with your purchase. Thank you for bringing this to our attention, and we appreciate your understanding as we work to address this concern promptly. Warm regards
The glasses I ordered were incorrect. I received an e-mail stating that the correct prescription would be filled and mailed to me. When I went the email it stated that it was Friday and they would address my problem in the next working day. As of this writing I have not received the glasses.
Dear Customer We apologize for any inconvenience you may have experienced. Our previous email communication on April 29th might have been redirected to your spam folder. We kindly ask you to resend the original prescription photo for verification purposes. Please send the photo to our email address [email protected] so that we can assist you promptly. Your satisfaction is important to us, and we are committed to resolving this matter efficiently. Thank you for your understanding, and we look forward to assisting you further. Warm regards
Horrible lenses horrible photochromic abilities. Do not order from these people
Dear customer, We sincerely apologize for the dissatisfaction you've experienced with the lenses. We understand your concern about the poor performance in color-changing. Please contact us at [email protected]. We are committed to resolving this issue for you. Thank you for your feedback and patience.
Items arrived damaged and lenses did not for in frame in one pair. Been horrible dealing with customer service. And exchange of 42 emails and no resolution yet.they Will not refund as advertised even though the items arrived defective. Do not trust this broken system, i believe they make refund difficult in order to not correct the problem in hopes you will give up and I will never order again.
Dear customer, We're truly sorry for the trouble regarding your lenses. We offered to remake the glasses for free when they were damaged. When you requested color-changing lenses, the cost was much higher than your original choice and you refused to cover the difference. We suggested alternative staining lenses but you didn't accept. We apologize for not being able to fulfill your request this time as it's beyond reasonable terms. We still value your business and hope to find a better solution together in the future. Best regards
The glasses 👓 came dirty and when I try to clean them thy still look dirty
Dear Customer I am sorry to hear that you are experiencing difficulties cleaning your glasses. Please accept our sincerest apologies for any inconvenience this has caused. To address this issue promptly, I recommend reaching out to us via email at [email protected]. Our team is dedicated to resolving any concerns you may have and ensuring your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. We look forward to assisting you and resolving this matter for you. Warm regards, Customer Service Representative
My glasses have the wrong prescription. It was my fault I put on # down wrong. How can I send them back and get new lenses made with the correct prescription. And how much would it cost.? I love the frames so I hope you can help me get the new ones. Please let me know a price. Sincerely, Anginette Dearing.
Dear Customer I apologize for any inconvenience you have experienced with your order. To assist you further, we kindly request that you provide us with your correct prescription via email at [email protected]. Once we receive your correct prescription, we would be happy to offer you a coupon for your next order. Our team is committed to ensuring your satisfaction and resolving any issues you may have encountered. Thank you for your understanding and cooperation. We look forward to hearing from you and assisting you with your order. Warm regards, Customer Service Representative
I can’t see through my glasses. Typed in my my prescription numbers. Tried to get them returned and no response. It’s been about 3 weeks now. Cute style just can’t see out of them.
Dear Customer We did send a reply to you on the same day. If you haven't received it, there's a possibility that our email might have been directed to your spam or junk folder. I recommend checking those folders to see if our response is there. If you still can't locate our email, please feel free to send another message to our email address [email protected]. Rest assured, we are committed to resolving any issues you may have. Thank you for your understanding, and we look forward to assisting you further. Best regards, Customer Service Representative
Initially, I had a hard time getting the order to go through. I sent one email and Shazam! I was ordering the cutest reading glasses for summer.
I ordered two glasses with wherelight. The glasses seams to be good. Very fast delivery. I didn't like the HP very much. When I pressed men glasses, there where the same as the ladies... Everything is mixed up too much. I didn't like the website.
Dear customer, we apologize for any inconvenience caused. It has come to our attention that there has been an issue with your prescription. Please do not worry, we take full responsibility for this mistake and assure you that we are committed to resolving it. Could you please contact us at [email protected], so that we may address the problem? We appreciate your patience and cooperation.
Ordering was the easy part, just wish the shipping process was a little better. My order has been waiting a week for pickup to Canada.
Dear Customer, We are truly sorry to hear about the delay of your order. Please accept our apologies for any inconvenience this may have caused. We understand how important it is for you to receive your items in a timely manner, and we are taking immediate steps to address this issue. Thank you for your patience and understanding. We value your business. Should you have any further concerns or questions, please do not hesitate to contact us at any time.
The glasses haven’t even shipped yet! Very dissatisfied
Dear customer, I apologize for any inconvenience caused by the delay in the delivery of your package. According to the latest tracking information, your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on June 17, 2024, at 9:03 pm and is currently in transit to its destination. Rest assured, you will receive your package soon. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that any issues are promptly addressed and resolved. Thank you for your understanding and patience. We appreciate your cooperation and look forward to resolving this matter for you. Best regards, Customer Service Representative
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