incredibly helpful & knowledgeable
Reply from Xtractor Depot2022-12-16
Thank you Advanced Org Tech!! We truly appreciate it!!
About Xtractor Depot
Data updated- Website
- xtractordepot.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 73% (11/15)
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About this business
Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Written by the business, not verified by us.Is Xtractor Depot legit?
Xtractor Depot (xtractordepot.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-30.
What people say
Always a nice experience.
Reply from Xtractor Depot2022-12-16
Thank you Dustin!! Much love!!!
Working with xd staff is a pleasure
Working with xd staff is a pleasure. knowledgeable and extremely helpful
Reply from Xtractor Depot2022-12-16
Thank you Jase!! Always a pleasure working with you!!
They know their trade
They know their trade. They don't bs. If they have a solution great if they don't they find one. Also not just one time.
Reply from Xtractor Depot2022-12-16
Thank you Justin!! Truly appreciate the kind words! We will always try to come up with solutions to any problems that are brought our way! Thank you for being a valued customer!!
Great customer service,
Reply from Xtractor Depot2022-12-16
Thank you Estelle! Appreciate your support!
Excellent service as per usual
Reply from Xtractor Depot2022-12-16
Thank you Justin!! Appreciate the feedback and support!!
Absolute unprofessional and horrible…
Absolute unprofessional and horrible experience ! Never make another purchase here! Shipping department did unacceptable job claiming my package to Canadian customs as over$200 Canadian when each parts purchased was $80 usd !!! Got another almost $100 Canadian ! Explained all this to company and nothing was done !!!! Garbage way to let customers paying to price for unprofessional business practices
Reply from Xtractor Depot2022-10-21
Hi Gary, Thank you for your feedback. We apologize what has happened. UPS Customs does not allow us to do anything once we declare it. We declared the order at the amount you paid for it and they significantly increased it. We provided proof so you could show them on your end as well. We are further investigating how we can avoid this to happen for any future orders. Thank you for bringing it to our attention so we could further address it.
Always helpful and on time you’re doing…
Always helpful and on time you’re doing a great job
Reply from Xtractor Depot2022-10-05
Hi David! Thank you so much for taking the time to leave us feedback, we truly appreciate it. Thank you for being a valued customer!
POS and proud of it
Complete liars and ripoff artists
Reply from Xtractor Depot2022-10-05
Hi James!! Thank you!! Thank you very much for taking the time to leave us a review!!
I need to return what I received and I…
I need to return what I received and I can’t get anyone to respond to emails.
Reply from Xtractor Depot2022-09-09
Hi Simon, I apologize for any confusion. We have not received any emails or calls from you. I recently tried calling you to resolve this matter. Please give us a call at 888-733-2712 or reply back to the email I sent and we will assist you! Thank you!
Great experience
Friendly staff and they were really responsive and quick to answer any questions I had. Walked me through the process for a maintenance job on a pump that needed attention. They're straight forward and overall a good experience.
Super fast
Super fast, correct products, cannot ask for more. Gracias!
Reply from Xtractor Depot2022-10-05
Hi Mike! Glad you received your online order quickly! Please feel free to reach out anytime if you have any questions or need assistance!
XDepot takes advantages of loyal customers.
I just received a $530 bill from Xtractor Depot for repairing 2 broken necks on 2 condensers. This would have been half the cost at my other glass shop. Taking advantage of loyal customers is a good way to lose them.
Very professional and helpful staff
I've been a customer for 1 year
I've been a customer for more than 1 years now and I don't feel like a customer, I feel more like family. Everytime I need something or want to make some changes the staff know the right direction to point me. With the help of Greg I managed to actually double my production with one simple small change. Thank you so much Greg at Extractor Depot Cheers, Gene
Reply from Xtractor Depot2022-07-07
Hi Gene! This is great to hear!! We love hearing this!! Thank you so much for taking the time to leave us feedback on your experiences with Greg! Greg is awesome and definitely knows extraction! Thank you for being a valued customer of ours! We look forward to seeing you again soon!
5 Star !!!!
Been using XD for a long time. Greg is awesome always handles my account. Great customer service. Won’t go anywhere else. Thanks team.
Reply from Xtractor Depot2022-06-09
Hello!! Thank you so much for taking the time to leave us feedback! We appreciate you for being a valued partner!
We've always been able to find what we…
We've always been able to find what we are looking for, placing the order is easy and arrives at our doorstep quickly!
Reply from Xtractor Depot2022-06-09
Hi Bethany! Thank you for your feedback! We truly appreciate it. If there is anything you are unable to find, please let us know! Thanks again for being a valued customer.
Had some issues with shipping promptly…
Had some issues with shipping promptly resolved. I was very impressed.
Staff was very helpful and…
Staff was very helpful and knowledgeable store was very clean and the folks at the receiving they were really helpful.
Reply from Xtractor Depot2022-05-11
Hello NNG! Thank you very much for taking the time to leave us feedback on your recent visit! We truly appreciate it! Please reach out if there is anything we can further help you with. Thanks!
Xtractor depot is the best place…
Xtractor depot is the best place around. They have amazing prices, the customer service is very helpful. They helped me with my order to get what I needed and the shipping was decently fast. Will be doing all my extracting needs from xtractor depot for now on.
Reply from Xtractor Depot2022-05-06
Hi Chris! Thank you for your kind compliments and taking the time to leave us feedback!! Please let us know if there is anything you are looking for or have any questions, we are here to help! Thanks again Chris!
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