Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
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Is Xtractor Depot legit?
Xtractor Depot (xtractordepot.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-30.
Easy to order and the item was shipped promptly. We will definitely order from Xtractor Depot again.
Reply from Xtractor Depot2021-02-09
Hello Canna Co in CO!
Thank you for your support and taking the time to leave us feedback! Please reach out anytime you have questions or would like our help placing the order for you! Thanks again!
Nice item for a great price and reasonable shipping cost too!
Reply from Xtractor Depot2021-02-09
Hi John!
Thank you for your feedback! We appreciate the time you took to leave us this feedback on your recent purchase! Please reach out anytime you have questions or need assistance ordering. We are happy to help!
Thanks again!
Great place with great customer service. Theyre always there to help and are knowledgeable in the field and willing to share that knowledge if asked. Always in stock of everything needed at the best prices in the area.
Reply from Xtractor Depot2021-02-09
Hi Rich!
Thank you! Happy to hear of your receive experience with us! We're here to help in anyway we can! Let us know if you have any questions at all and we will be happy to help.
Thanks again Rich!
I was missing my nuts from my order. Not bolts sorry. That was a typo. I spent a good amount of money with you guys and I didn’t receive the quality customer service by not checking the order before sent. So I’d like my money from the nuts.
Reply from Xtractor Depot2021-02-05
Edit:
Hi Jose,
Per our conversation we will continue to investigate it with Fedex. Both boxes were delivered and the brass nuts were included in the shipment.
Thanks Jose
-----------------------------------
Hello Jose,
I would like to help you with this order. On your order, there was a pack of 20 brass nuts, but bolts were not ordered.
I can definitely help you with an order for the bolts. Please, contact me at 888.733.2712 ext 702 and I will provide assistance. Your business is important and I would love to help you.
Gary B.
Xtractor Depot
The products are typically great quality. One thing the depot does that I like is if they sell a cheap item, they also sell a more expensive version of that item that is good quality.
Reply from Xtractor Depot2021-02-09
Hi Cody!
Thank you for taking the time to leave us feedback! If there are any products you are looking for but are unable to find on our website, please let us know! We will always look into sourcing it for you!
We appreciate your continued support! Reach out anytime!
Always on time and the terps are the best I’ve tried on the market.
Reply from Xtractor Depot2021-02-09
Hi Russell!
Awesome feedback! We appreciate it and we couldn't agree more!
Let us know if you would like to try any other flavors and we can include a few samples in your next order!
Thanks again Russell!
These guys rock!! Great customer service!! Affordable equipment. Not a hint of extractor snobbery. Thanks Extractor Depot. Definitely will be shopping here again for any and all of my extraction needs.
Reply from Xtractor Depot2021-02-09
Hi Nickolas!
WOW! Thank you! Much appreciated! Let us know if you have any questions! We are here to help you succeed and get the job done properly! Thank you for your support!
Great people, super knowledgeable, always help me when I call with questions.
Reply from Xtractor Depot2021-02-09
Hello!
We appreciate your feedback! We are here to help whenever and however we can help! Call or email us anytime! :)
Thank you for your continued support!
Product was delivered fast and their prices are very competitive. Definitely have made quite a few purchases here.
Reply from Xtractor Depot2021-02-09
Hi Kal!
Thank you for your feedback! Glad your package arrived quickly! Have you received a shirt or hat from us yet? Please let us know and we will include some goodies on your next order! Thank you for your continued support!
Hi Rayhan!
Thank you for taking the time to leave us feedback on your visits with Jonny! Jonny is one of our great team members. If you ever need anything, please don't hesitate to reach out!
Thanks again!
Great customer service and professional workers at the San Bernardino location. You can expect trustworthy advice and helpful attention if you do business there.
Reply from Xtractor Depot2021-02-09
Hi Christian,
Thank you so much for taking the time to leave us feedback on your recent visit to our SB location. I will definitely relay your kind words to our team!
If you may need anything at all, please reach out anytime!
Isnt necessarily y’all’s fault but tracking on the package was nonexistent and it was delivered to a neighbors house 3 days before it even said it shipped on your online tracking site Shop. Terrible app and utterly useless. Please use a different tracking service.
Reply from Xtractor Depot2021-01-13
Hi Dakota,
Thank you for letting us know how your recent experience was. I am sorry you had troubles and had to seek your package! I will be looking into how we can make sure Fedex and the other carriers we use are working properly on our end. Unfortunately there isn't I can do to change their website.
I'm glad to hear you found the package!
I hope everything else was okay once you received your package. Please let us know if there is anything we can further help with.
Thank you again!