Phone stands
The phone stands I purchased are cute, and well made (having not been made in China). I had a slight problem with one but received prompt, helpful, problem-solving feedback that worked. Would recommend this company.
About Yukon Design Studio
Data updated- Website
- yukondesignstudio.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 83% (20/24)
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Is Yukon Design Studio legit?
Yukon Design Studio (yukondesignstudio.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderful wooden carvings, noting that the items are beautifully crafted, make very meaningful personal gifts, and closely match the online pictures. People also appreciate the exceptionally quick support and friendly service provided whenever they reach out with questions or special requests. Some reviewers were not happy with extended delivery delays, long transit times, and missing tracking updates that caused unnecessary stress. However, a few people also mentioned difficulties getting timely responses from support when trying to resolve issues, alongside concerns about items unexpectedly shipping from overseas.
Auto-generated from all reviews of this business. For reference only.What people say
The product is excellent but…
The product is excellent but unfortunately the delivery from Evri was not so good; they lost the product. Now the good part. I contacted the supplier and they did not hesitate to correct the situation. They shipped another product straight away at no cost and it arrived within a few days. As we know things can go wrong but it was good to know the supplier took full responsibility and corrected the situation quickly.
Great customer service.
One of the items was received broken and was replaced right away. The product is very nice.
Excellent post sales customer service
When I had a query about delivery to the UK they were exceptionally quick on reassuring me
Great service
Great service, good deals, prompt responses, good communication.
Nothing like pictures
Item is nice, but it’s not anywhere near the photos in the reviews. Disappointed if I’m honest. Having seen the photos in reviews the item looked amazing, however what arrived does not come anywhere close to the advertised picture. I know they are handmade but I feel not a lot of effort went into this one.
Reply from Yukon Design Studio2025-12-08
Hi Mark, Thank you for your review. Could you please upload a photo of the item you received? This will help us see exactly what arrived. Also, please make sure the purchase was made through our official website, as there are copies being sold on other sites (including Amazon) that look similar but are of much lower quality. Once we see the photo, we’ll be able to help you right away. Warm regards, Joe | Yukon Design Studio
Products are brilliant
Products are brilliant. I thought I was having a problem with my order so I contacted customer support by email. A very quick response from them put me at ease. Thanks for great service
Great customer service
Easy to order the lovely dog phone holder but the delivery took longer than expected. However it was very easy to communicate with the company and Martin was very responsive. Once he spoke to the delivery company the delivery was completed
Dog/woman sculpture
I bought a small 2-piece wooden sculpture of a woman with her dog. No one in the house can help looking at the piece. I admired how the two parts fit so perfectly and naturally together, how the excitement and love from the human made her hair stand out on end, and how you could draw pretty much a straight line from the tip of the dog's tail, through the two bodies, and out through the human's hair. Also how balanced the leaning human was. Just the little details that enhance the whole. It's very artistic!
I ordered Sitting Man & Dog for my brother
I ordered Sitting Man & Dog for my brother -- it reminded me of how much he loves his dogs and I just thought it was wonderful -- my brother was very happy with his gift -- he said it was very well made, really nice quality.
I ordered a couple of items for a…
I ordered a couple of items for a friend. Afterwards they changed their mind and l thought l would be stuck with them but Martin from customer service helped me by canceling the order without complaint. I am confident when l say you can trust this company. They are solid and actually care about their customers. They also have quality products!!
Wooden boy with dog ornament
A problem with my first delivery was rectified immediately with a replacement sent. Excellent customer service, just bear in mind delivery takes a couple of weeks but worth waiting for
Good service and product
I got a fast clear response from Martin.In customer service- easy to pay -arrived within a week. I got the sitting girl with the long eared dog. I love it and know my Granddaughter will be thrilled. Thank you
Yukon Design…Great Canadian Company
I placed an order with Yukon Design Studio on Nov. 20 and received it yesterday (Dec. 4), and I couldn’t be happier! Their wonderful website makes browsing and discovering products a pleasure—it’s clear, beautifully designed, and showcases their items perfectly. The online ordering process was simple and seamless, and I appreciated the tracking link that allowed me to follow my order. When the tracking showed “out for delivery” on Dec. 2 but nothing had arrived by the morning of the 4th, I reached out to Yukon Design. I received a personal email, an apology for the delay and an immediate follow-up from the company. Within just a few hours, everything was resolved—and shortly after, my order arrived. The product itself is absolutely beautiful, exceeding my expectations in every way. I’m confident my wife will be touched by this special Christmas gift. What truly impressed me with this company was the personalized response and quick resolution. Martin’s professionalism and care are rare in today’s world of automated AI bot-type “press 1, 2, 3…” responses. A personal response from a real person was deeply appreciated. That level of service is exceptional. I strongly recommend this Canadian company to anyone looking for quality products and exceptional customer service. Thank you to Martin and the great folks at Yukon Design!
The pieces were beautifully crafted
The pieces were beautifully crafted, so well-made! Real Wood! No chips or splinters. I bought two, both were gifts, received and loved right away. Well worth the money spent, which was not as much as you'd think for anything handmade.
I never received my package
Update to previous review. Still have not received item or refund. Seller states it was delivered to my house but not a picture of my house. The reasonable thing to do is refund or resend but now several months into this with no further responses from seller I feel that this is a lost cause (and a loss of $50) The best I can do is warn you all to avoid this seller.
Reply from Yukon Design Studio2025-12-04
Hi Scott, Thank you for your feedback — I’m truly sorry for the frustration this delivery issue caused. I completely understand how stressful it is when a parcel doesn’t show up as expected. I checked your case again with our shipping partner, and they confirmed that the original package was delivered and also provided us with a clear delivery photo showing the parcel at the correct address. That said, we never want you to be left without your order, so we’ve already arranged a brand-new replacement shipment for you at no extra cost, regardless of what happened with the courier. Warm regards, Martin Yukon Design Studio
Yukondesignstudio.comNot only was the artwork carved pieces…
Not only was the artwork carved pieces in ordered, beautiful, but when I goofed on clicking too soon and had left something out they sent a replacement order very quickly. A wonderful experience that brick and mortar stores have forgotten. Customer satisfaction is very highly served with this company and the carved art is ADORABLE AND BEAUTIFUL. I could not be happier in recommending this company. Any booboos will be taken care of asap, and the wonderful products are made in USA. Proud to be a customer of this company !
Cheap product made by a machine
I received their link through my New York Times account. Their website is so convincing that it never occurred to me to check in Trustpilot. I was convinced I ordered two different, hand crafted, wood carvings, but I received two of the same. so I contacted them to ask if I could exchange one. No replay. I looked at their return policy and they make it almost impossible to return, with the time restrictions and cost of postage. I was a bit suspicious when I saw the products wrapped roughly, with no indication that they came from a design studio. the return address, rather than a studio in the USA, is from a warehouse in Buckinghamshire. When I buy from a craftsperson, the items, even a card, are beautifully and lovingly wrapped, usually with a personal message, that leaves no doubt about the provenance. The products I received are obviously mass produced, made by a machine, and look OK, but certainly are not worth the price they charge for them. I ordered from their website, my order number is Order #127133, but, like the orders of all the people that rate one star, they will be no record of mine. This people have no shame, they are just scammers. I wish there was some way to stop them. I later on received the offer to get the right figurine without returning the one I do not need, after paying £6 towards postage. At this point, having paid over £40 for my previous order, I decided to buy the figurine I wanted on Amazon for just over £6, which is possibly the right price.
Reply from Yukon Design Studio2025-12-03
Hi Patricia, Thank you for taking the time to share your experience, and I’m truly sorry that you’ve been left feeling this disappointed. I’ve looked up your order #127133 and can confirm that the two Sitting Man & Dog carvings you received match the styles selected on your original order confirmation. That said, I completely understand that you intended to receive two different designs, and I’m sorry this wasn’t what you hoped for. As soon as we received your email, we replied and offered a solution: we can send you the Man & Dog (floppy ears) design you wanted, without asking you to return anything, and only a small contribution towards the additional shipping. Please check your inbox for our message. Regarding the packaging: for UK customers, we ship from our local fulfilment warehouse in Buckinghamshire to ensure faster delivery times. We’re always happy to help, and our team remains available if you’d still like us to send the alternative design that you requested. Kind regards, Martin | Yukon Design Studio
Very easy to deal with
I had a minor delivery issue ..a mistake on my part....and it was handled very promptly. Recipients love the product.....
Thought I was buying jewelry from a…
Thought I was buying jewelry from a small design studio that was making handcrafted inhouse products in small quantities. Wrong, it's just cheap Chinese mass produced jewelry that you can buy on Alibaba for 95 percent less. Live and learn and don't believe everything you read. This operation is just a marketing gimmick and they aren't being honest about their products. And no, their products aren't being copied by Chinese companies, it IS made in Asia/China 100% there's no way these items are being made in the USA, buyer beware. Additional info added Nov 26 2025- Got a reply from Yukon Design Studio claiming my review was "unauthentic" so had to prove that I am a real customer. Sadly the never answered any of my concerns, just a well crafted and likely well used response denying any claim that they don't sell their products on other websites, a question/claim I never asked/made. My point was that I doubt very much they are making their products themselves, rather buying it from Asia/ China like all the other companies that sell identical products at prices as low as 90% less than they do. You can find them on Alibaba or Etsy, just search for them, easy to find. And yes they are 100% identical, not just close but exactly the same, probably made in the same factory. I was just disappointed that I thought I was buying some items that were genuinely unique and quality made by professional jewelers in the USA and that I was supporting a local craft business that was making original designs and hopefully paying their staff decent wages for it. I was wrong however, and I guess if I did my homework I would have known this before I bought these items. I'm just really disappointed and a bit annoyed at the way they describe their company but it's just a clever story designed to make you think you're buying something special when your not. I'm happy to let them prove me wrong but I doubt that they can, at least not while being honest. As I said above, it's buyer beware. Thank you.
Reply from Yukon Design Studio2025-11-25
Hi there, Thank you for taking the time to leave feedback. We’ve carefully checked our system, and we cannot find any record of an order, message, or customer under this name. If you did place an order with us, please share your order number so we can help. We do not sell on Alibaba, Amazon, Etsy, or any third-party marketplaces. Our products are available only through our official store yukondesignstudio.com. Any similar items found elsewhere are not from us. Over the past few weeks, we have seen an increase in fake and competitor-driven reviews, which is disappointing but not uncommon. We take these seriously and always respond transparently so customers can see the full picture. This review displays multiple indicators of being inauthentic: - Profile with only 1 review - No order number provided - No matching customer record Warm regards, Joe | Yukon Design Studio
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