Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
DJI sends me out half my order and tells me that the second half is going to not be shipped for a month and half later. I keep an eye on the status but plan on what they said and go out of town. They send out an update on a shipping label being created which is what they did with the first half. Between the label and the shipping was about a week on the first half, so I immediately contacted dji to update my shipping and they say they can't. Now my second half is going to sit on the porch till it is stolen. Crazy that DJI won't allow an update on addresses when they split orders and have really inaccurate estimates of their shipping time. Do better dji, it was an expensive order and an easy update fix, I'm going to be super bitter instead of happy with my new drone even if it turns out to be awesome which it looks like it is.
DJI 回复2022-06-16
Hi, we feel sorry to hear about the issue you experienced and the inconvenience caused. Could you please tell us the order information to us? We will check it further in our system.
EDIT: LOTS of problems with ghost error messages and no takeoff after a few flights.... now drone will not take off. Returning to Amazon and shopping for a new brand. With reviews plagued by problems Just Like Mine, this company needs to up it's quality control standards....
I purchased a DJI Mini SE off Amazon second hand. I have flown it a number of times. It seems like the technology behind the product is solid. The DJI Fly app is terrible, and many people have problems with it. It requires a 64-bit phone. They really should do something about this app..... Trim it down, make it work better. That said, if you come here and are one of the people who can't get the Fly app to open on your device there are 3rd party apps that do work on cheaper phones - I won't name them.
I think my drone may have horizon drift and an issue with wobbling in no wind like another user here; I need to confirm this and will update or change this review... I am still within my return period. So far the device seems to have a good run time but from a standpoint of everything involved with running this drone after about 2 or 3 hours of flight time on my clock, I'd look hard into all alternatives first before buying one brand or another. It does have good stability in higher winds and can do about 30mph.
The features of the drone itself are pretty nice, being able to download videos wirelessly to the phone via the app is great. Flight controls are smooth and easy to learn. Oh, and if you absolutely can't get your phone to even turn on when you get to your location you can still fly this one headless - just pull sticks down and to the middle and then release, take off with left stick once rotors start.
DJI 回复2022-06-15
Hello, there. Thanks for your sharing. The DJI FLY APP was developed based on the 64-bit platform.The minimum request of installation environment as belows:
1. Requires Android 6.0 or above.
2. Available ROM is 2GB and above.
3. Supporting ArmV8 64-bit architectures.(64-bit processor)
Currently, there is no plan to support 32 Bit Android device. Thank you for your understanding and support. About your feedback on the drift and wobbling, please calibrate IMU and compass outside, avoiding signal interference and test again. If the issue persists, we would recommend you contact our support and send it back for further diagnosis. Here is the link: https://www.dji.com/support/repair?from=store_footer
DJI saved my a**!! So My partner got the Mavic Air 2. I was testing it out when it ran out of battery and couldn’t get home. It emergency landed in the trees and I was so ecstatic that it didn’t crash that it never occurred to me that I wouldn’t be able to locate it:( Hours and hours and days and weeks later, still can’t find it. And then with phone issues all flight data was lost. Technically DJI did not have to replace the drone since I didn’t have the data. It’s in the warranty. There were tons of emails and calls and finally they chose to replace it for us. And I haven’t been kicked out of the house yet so that’s a bonus:)
At a time when I imagine supply chain issues affect a company like DJI, they really didn’t have to help me but chose to anyway!
I gave them 4 stars as it was quite a challenge to get someone on the phone but the person that I finally spoke with was very kind and helpful.
Thank you DJI!!
DJI 回复2022-05-20
Hello, there. Thanks for your feedback on our services. We are glad that you get the opportunity to regain your aircraft. Please be cautious of the flight environment and pay attention to the battery level during flight. Also, please kindly know that the data analysis is based on the flight records you offered. Without that, we can not do anything to know what has happened. We hope you can enjoy your flights ever later.
I am extremely disappointed with DJI! Today I ordered my DJI mini 3 Pro including the Fly More Set. But because the Fly More Set is only available in a month, the drone itself will not be shipped until that date. What is this nonsense? Why do I have to wait over a month for the drone because other parts of the order are not available?
Why weren't the delivery times shown to me from the beginning? Now, strangely enough, the delivery times are visible on the website. I wanted to reorder my drone and now I've moved down the waiting list. Why does DJI not write in the order purely that is only delivered when all parts are available, then I would have ordered the products individually and not as a package. The DJI website and service is unfortunately not well done!
I cancelled the order because I needed the drone for a show by the end of the month. The cancellation went through, but I now have to wait 7 to 14 days for my money to be credited to my account? Why don't I get my refund right away. DJI wants my money right away too if I want something from DJI, but I guess that doesn't apply in the other direction. I have always been an enthusiastic customer of DJI, but after this action I now leave the fingers of their products and spend my almost 1350 euros elsewhere.
DJI 回复2022-05-11
Hello, there. Sorry for the inconvenience caused. Could you please tell us your order number and your nationality? We will help you to confirm the situation and reply to you as soon as possible. If you still want this order, you can also tell us and we will also try to split the order and send them to you as soon as possible. Also can you tell us what's wrong with the site and service? We will try our best to improve and give you feedback soon too. Sorry again for the experience and if you have more needs or questions, just ask us. Thank you again in advance.
Bought a Air 2S a week ago. Opened the box and the battery on the drone was completely unresponsive. Tried charging and the charger indicated a faulty battery. Put it back on the drone and tried charging it that way for 2 hours - still unresponsive, then the same again for over 5 hours. Still unresponsive! Called customer service - very obviously not in the US - with an attitude, was told to do the recharging on the drone again for longer!! ? and if the didn't work to call the retailer. What? Repeat a useless effort and then call the retailer for brand new equipment being dead on arrival? Some manufacturing support! If the drone did not work as well as it does, I would not be supporting DJI with my money!
HORRIBLE attitude and service!
Edit:
DJI wants me to "Double confirm"?
What does "completely unresponsive" mean to you? No lights, no response of any kind. DOA!
The drone on the other hand, works great with minimal learning curve.
I would not be as irritated by DJI if the tech assist rep was not so rude and have such a dismissive attitude. Very poor training which reflects very poor customer importance or care from DJI!
Edit 2: My battery was finally replaced. Took more effort than it should have, but it was replaced so I increased the stars from 1 to 3.
DJI 回复2022-05-07
Hi there, we are sorry for any inconvenience and unpleasant experience caused. Could you please provide us with your phone number to check more details? As for the battery issue, may we double confirm whether the indicators will turn on when charging?
Update: We sincerely apologize for the unpleasant experience. We've forwarded this issue to the corresponding team for confirmation. We will keep improving our service in the further. Our team will contact you regarding the battery issue within working hours. Hope you can wait with patience. Sorry again for the inconvenience.
Update 7/5/2022
No more contact from DJI about refund.
Contacted online chat for details for Merchant dispute and, once my order was found, she promised to process a refund and the refund showed as processing on DJI website within seconds!
Stars raised by 1 to 2, as assume I will now get my money back, but how can I recommend DJI If you need to waste 3 days and start a merchant dispute to get a refund for items they cannot even ship!
DJI, please consider finding out what went wrong in my case, to help future DJI.com customers. 4 agents were involved in my case, so it isn’t one person making a mistake. Thank you
Previous Update: the order now says it cannot be shipped, as it now says one or more items are out of stock, but as yet no refund is being processed, with me apparently having to wait for delivery and return of items to them first!
Nice products (based on expert reviews), BUT will you ever get your order from DJI.com?
DJI.com seem UNABLE TO SHIP ORDERS in their promised time frame, or to be sure when they will ship (and unsure if they can stop the order they still cannot ship!)
Order placed 3/5/2022 (evening)
1 business day to dispatch
Delivery due 6/5/2022
Still showing as "Warehouse processing" 5/5/2022 evening, so I used online chat. They indicated my order would be top priority.
Second chat 5/5/2022 and delivery commitments kept slipping and slipping and ended up being hoped to ship Monday, taking 3-5 business days. Comments were made by the DJI agent about courier issues and the new delivery window didn't seem that assured at all. I explained the dates no longer work for me and I was buying from somewhere else, with a commitment made by the DJI.com agent that a refund would now be processed automatically.
Today (6/5/2022) all has changed. They might not be able to stop the shipment (of the item they cannot currently ship!), they require me not to receive the goods (They know I will not always be available and cannot stop a courier from dumping it somewhere). They would have to get the item back. The item's condition would need to be checked. This would all take lots of time! EVEN NOW, THE ORDER STILL SHOWS AS "WAREHOUSE PROCESSING"
You cannot speak to DJI sales on the phone. You must either use the online chat, or respond to emails, if you speak to technical support and beg them to get sales to deal with the matter.
With credit card chargebacks still expected to take up to 12 weeks, due to Covid-19, this is likely going to be a whole heap of my time, to get my money back.
Unless a miracle occurs from this review, it will become a dispute tomorrow.
Luckily I am told it will help that DJI.com put all their claims and promises in writing.
The products may get great reviews, but something is clearly very wrong with their online store and distribution arrangement, if they are doing as their staff appear to be indicating and TAKING ORDERS THEY CANNOT FULFILL IN THE AGREED TIMEFRAME.
Consider buying from a company that has a working arrangement with a courier to actually deliver your order.
The current expected delivery date for an order made right now (6/5/2022 at 13:30) is 11/05/2022, which DJI staff directly contradicted yesterday, as an order placed 3/5/2022 could not ship before 9/5/2022 and would take 3-5 business days.
DJI 回复2022-05-07
Hi Mark, we are sorry for any inconvenience. Could you please provide us with the reference numbers such as the order number and ticket number(#111111) to check more details? We will do our best to help.
Update: Thanks for the information provided. We will forward this issue to the corresponding team for confirmation. If there is any progress, we will keep you updated. Thanks for your patience in advance.
Their customer support really surprised me!
I was having trouble with connecting my DJI Osmo Pocket with the phone as I normally did it for the last 3 years since I have it, so I reached out for their support.
Their site is a bit confusing and not very objective in that matter but I managed to write to them and explain my problems and for my surprise the response came latter in the same day (it was the eastern holidays so that’s most impressive) and with a very detailed procedure I should do!
So that was enough for a 5 star review right? Not quite, since the instructions are actually not so objective and didn’t mentioned a series of problems that might appear in the process of following those steps.
Anyway, to try to make it short, what happened is that I was able to solve the problem but having to figure out a lot of solutions for myself and with (some) misleading in the previous instructions, so I wrote back to the company after I fixed everything and let them know that their support was faulty (I mentioned every step that was wrong or they omit) and tell them to try to fix it for the next customer so they don’t have to endure through it like myself, and then I got a very polite response for another person (I think was a supervisor, but I can’t really remember now) thanking me for the feedback, apologising for their errors and to make them show they really mean and appreciate it they offered me a SanDisk for 128GB for my camera, so that says a lot about the company really showing that their value their responsibility towards their costumers.
DJI 回复2022-04-29
Hello Billy, thank you for sharing your experience with us, we appreciate your support. Regarding the issue you mentioned with our support, we had noted it and will keep moving forward to provide better service to you all. Should you have any further questions, please feel free to contact us at any time, we're glad to help.
Customer support both chat and by phone is useless. My issue is that two unused batteries on the Mini 2 are defective. They wish me to return them to the Netherlands, which is problematic because Royal Mail will not accept. They claim it is their policy to have them returned. They decline to replace. The entire unit will be returned to retailer in 2 days and never will DJI products be purchased again. No facilities in the UK...shocking service. Here in the UK we have a swift rejection policy to be rid of defective products and get a full refund. Do I have to exercise my rights? CAS 8360101 N2H5D8
23/02/22 Thank you for the response. I have still not received any return advice / courier information. Note: defective batteries CANNOT be repaired...they are replaced. I regret that DJI inconvenience customers by not replacing immediately.
10/03/22: After a delay, ONE new battery received back. I returned TWO faulty batteries. Now having difficulties getting the further replacement that I am owed. This whole affair is so convoluted. IF you are thinking about purchasing DJI then purchase from a UK supplier by credit card and NOT direct from DJI. By doing this returns will be local and the onus is on the retailer to sort matters out by repairing, exchange or refund. I will update.
Update: March 2022: Eventually received two replacement batteries. On this occasion customer services were more reactive. Unfortunately I still cannot recommend 😪
DJI 回复2022-02-23
Hi, Glen. Sorry for the unpleasant experience caused. Please kindly know that we do not have an official service center in the UK. When you have created a case, the relevant team will send you the SL asap. After receiving the SL, please send the package to the corresponding courier, and they will not reject your package. Besides, we will keep an eye on your case and try our best to help you. Thank you for your understanding.
UPDATE:
I got contacted by them which promptly sent a new drone and a small gift. I'm happier but the whole process took almost a month, so I cannot give 5 stars, but at least a little improved.
I'm utterly disappointed with the quality of the service provided by the support team. First start with a huge inconvenience to receive a faulty drone for Christmas gift, the drone simply did not power on. I contact support on the 24th of December, which instructed me to WAIT (start counting how many times I was told to wait) for 24h while the batteries activate charging. So I did, and for my surprise, did not work, the drone did not power on, same behavior. I then contacted support on the 26th, sent the same video I had sent the other day, then a replacement process was started. At this stage I was informed I had to send the drone before anything, and that could take days, and in fact took almost 10 days, between the 28th when it was collected until the 5th when you received. Again, I received a faulty product and would have to wait for the whole process until I receive a formal response, which is frustrating, as it is not my fault you sent me a broken product and is causing me such frustration and trouble. I contacted you on the 5th of January when you already had the done was informed to WAIT for 24h to 48h for an email with an update. Today the 10th of January I contacted you again to be told to WAIT again for another 24h to 48h. I refused to wait again as its been 15 days since I first contacted the support and 5 days since you already have the drone. All the agents I contacted through chat seemed to just close the call and not solve the problem. Its a really bad experience and quality of service. Right now I'm frustrated and disappointed with the service you provided based on how much you charge for a drone. I expected much more from you and not have trouble hassle dealing with this kind of problem. Hope this FORMAL complaint will serve to improve the service. Not to mention that when I go to check the "Replacement enquire" I'm getting a message saying my code does not exist, leading me to believe I was fooled/scammed by someone in the support and sent the drone to someone else. I got no update from DJI saying you received the drone, that I should wait for whatever, nothing, just no word from you. Totally blind process with no explanation or anything.
DJI 回复2022-01-11
Hello, there. Sorry for any inconvenience. Would you please tell us your case number or other reference numbers? For example, email address, phone number, ticket number. That will help us find your case as quickly as possible. We will check your case and forward it to our designated teams. Rest assured.
100% useless, online chat "customer service" didn't even bother to actually read what I was telling them about my issue... They kept telling me to do things that 100% did NOT apply to my problem, or they would send me to watch a video that ALSO 100% did NOT apply to my problem. Completely USELESS!!! wasted over 2 hours of my day and all that was accomplished was them showing me they are clueless and useless...
DJI 回复2021-12-24
Hi Harry, we are deeply sorry to hear about your unpleasant experience with our customer service. May we know more details about the issue with your DJI product? You may send us an email to [email protected] and provide us with the details, we'll follow up and do our best to help this out. After sending the email, you'll receive a ticket number automatically, please let us know the ticket number.
At the same time, we'll investigate the online chat support issue that you mentioned, we'll keep moving forward to provide better service to you all.
Update: Thanks for providing the information. We'll forward your situation to our corresponding team to check and follow up.
Let me start by saying I did not buy my drone directly from DJI but from a local reseller. But when one of the batteries turned out to be DOA I thought I might as well skip the middleman and contact DJI directly.
Getting in touch with them was easy but their policy meant I had to return my whole DJI Mini 2 Fly More Combo kit, but on the other hand they sent me a UPS return label and even included the name and address of the nearest place to hand in the package.
Took a little while to get everything together and return it, could then follow it on the UPS website and the same day DJI received it in the Netherlands they sent me a mail to confirm they had received the drone package and a few minutes later they confirmed they were going to replace my package and ship a new one back to me. Later in the day I received an e-mail that the package had now been shipped and another from DHL comfirming it had been registred. A few days later the local postal service delivered the package at my front door and I am happy to say that everything works like a charm now.
Throughout the whole process DJI support have been friendly and communicative, Wouldn't hesitate to buy another DJI product.
DJI 回复2021-12-12
Hi Niclas, we feel sorry for the inconvenience of your battery issue, and we appreciate your support to DJI service. We understand that customer may want to send the battery in only if it is the battery has an issue, if it is convenient, you can send back your case number to us, we would also love to note down your feedback. We will keep improving and provide better service to you all. Thank you again for choosing DJI.
Update: Thanks for providing the case number. As replied above, your feedback will be noted down and we'll keep improving to provide better service to you all. If there is anything else we can assist you with, please feel free to let us know.
I bought the new mavic 3 and it had issues on android. Kept disconnecting from the phone and tablet. Seems its a common issue. I contacted dji and customer service was very good. They have a live chat on their app which answers within 5 secs evrytime. They give me a full refund without question.
DJI 回复2021-12-03
Hi Conor, thanks for sharing your experience. Your feedback is our great motivation to keep improving our service. We are also sorry for the issue you encountered. If there is anything we can help you with, please feel free to contact us.
Well, a shame I didn't read all the reviews here before purchasing my first (and now to be my last) DJI product. Received an email from DJI to renew my insurance for my Mini 2 for an additional year. Followed the instructions to make the purchase only to be told that I was no longer under warranty. Even though it was supposed to be the last day of my warranty validity, and hence should still be in warranty, DJI do not respect where you purchased your insurance from, but rather they go by CHINA time. Absolutely absurd! Probably even illegal by European/UK consumer law! Regardless, very poor customer services. Despite being able to use live chat and connect with customer services relatively quickly, they were completely useless and impotent in providing a solution. Nowhere near the customer experience you would expect from a company as large as this. I strongly suggest you read all the reviews here before you make the mistake of buying a DJI product.
UPDATE:
DJI customer services did reach out to me to rectify the problem. They were professional and courteous and managed to resolve the matter eventually. Changed my rating to 3 star as this shouldn't of happened in the first place, and could have been resolved by customer services when first contacted, and not as a response to my review.
DJI 回复2021-11-20
Hi there, we are sorry to hear about the difficulties that you encountered. May we know your case number for better assistance? We'd like to check the details and do our best to assist. Looking forward to hearing from you.
Update: Thank you for getting back to us, we will check the case and provide you with an update as soon as possible. Thank you for your patience.
" Good action camera bad water proof design and awful cs exspirience
Hi 👋 ,
After the last unsuccessful attempt to beg for help by DJI about their DJI mimo app, I just want to share my experience.
I needed a good camera for filming my travel videos. After exploring and reading a lot, I came with DJI and GoPro as the best customer choice. After testing both cameras, I was sure which one to pick. I really liked and frankly preferred DJI camera against GoPro hero 7 Black.
I used it one and a half year and it was great! Until I got on a vacation in Africa with some ideas for photos and videos. But when we got in the water it just died 😕 💔 and my first thought was how to save it , so I removed the front cover with the 4 screws in attempt to save it ... (I really understood that when I opened it could be a problem with the warranty and guess what it really was, but wait for a few more words). So, let me summarise, my camera broke 5 000 km away from home and from the DJI service desk. What should I do? Nevertheless, I had only this camera to save my memories from the Red Sea and the beautiful beach.
Unfortunately, the camera 📷 didn't survive. So I was down but I read 📚 a little bit about the problem. My findings hit me up, because guess what I wasn’t the only one having this problem with the gadget🤔. Actually, it came that a lot of people complain about the same thing - when entering a water, the action camera of DJI breaks?
After all, my journey finished and I flew back home. Then I went to the DGI official store, where I bought my camera, and shared the issue 📷. They took the camera and sent it to a service desk. After a while, a guy called me from the service and told me they could not help. The service could not tell me if the issue was a warranty problem or a”user error” (just how the other users with the same problem got told) 🙃 😅 I am wondering why, guys???
As far as I understood, they tried to tell me that the problem was not with the packing of the camera and entering of water inside but with the fact that I opened the camera by myself.
Although, many people had experienced the same problem, you told me that it was a user error??? Very interesting, but frankly I don’t really believe you! I thinkit is a problem with the design of the camera. So, why does DJI say it is waterproof, than?
So sorry for the long story, but just wanted to tell you that this is not the way to get loyal customers 😕 Moreover, the way I promoted my Osmo action camera to my friends and family, I am so sorry now! Definitely, I am not going to do it again! I was a real fan of DJI Osmo camera and had a lot of the original accessories and a mavik mini drone for filming for my travel vlog, but actually the after sale experience was so bad that I will never buy anything from this company again!
Just to give you an example, a friend of mine had the same issue with his GoPro, but the approach and actually the result was different! I will only say that he was very grateful for the action that was take by the customer service of GoPro. The customer satisfaction is clearly an important thing for GoPro.
I am sure that the future customers would be thankful to me for this feedback, that’s why I made it clear and lost so much time explaining!
With no bad feelings,
Slavomir Krumov - a former DJI Osmo action user
update .HEY DJI send me a mail to send you all the doc. scaned
UPDATE 2
Hello, I can't find this number on the documents presented to me by the official store in Bulgaria, where the camera was purchased with( address sofia ring mall) . I am asking for your e-mail to send you my warranty card and their opinion from the service! So that you can internally demand what you need.Or tell me onother way to contact you :)
DJI 回复2021-10-27
Hi there, we are deeply sorry for the issue that happened to your Osmo Action, we understand that must be frustrated when it happened during your travel. Apologize for the unpleasant experience. Could you please tell us your case number? We will look into the case and see how to help.
Update: Thanks for the information provided. We are unable to find out the reference information according to the email you provided. Could you please tell us the case number(CAS) for confirmation? After you submit a request, there will be a case number like CAS-111-111.
Update: Could you please contact the dealer to confirm if the Action camera has been sent back to the DJI repair center? If yes, there should be a case number. Without the case number, we are unable to check more details and help further. May I ask do you want to send us the email record of the communication with the dealer? If so, you can send them to [email protected] and tell us the ticket number(#111111) for further check.
I purchased the Mavic mini 2 about a year ago with the refresh replacement insurance for $79 on their website. I have only flown it about three times. About six weeks ago I flew the drone over a lake and it hit a tree I did not see and I lost it the drone. I followed the steps to file the claim using the replacement plan insurance. The steps online to activate the insurance claim are very confusing so I ended up contacting customer service for help. Turns out there is fine print in the agreement about bonding the unit to the website in order to activate the insurance which I had not seen or done. I certainly had my receipt and evidence of purchase as I have an account on DJI.com showing the purchase and I supplied the flight log. Received a series of communications back about trying to honor some part of the insurance. The final email from their customer service team several weeks ago was that they would sell me a replacement unit for $225 and it would ship as soon as I paid however no invoice was ever supplied. I have asked for follow up explanation on how the care plan is being utilized or if I am getting a credit for having purchased it. No response. I’ve also asked them to supply the invoice so I can get the replacement unit paid for and shipped. No response. The drone and equipment itself is amazing. But the customer service sucks and the refresh care package including the website around utilizing this is confusing. It seems to be intentionally this way so they can void the replacement insurance easily. Buyer beware of paying for this insurance plan there are loopholes that they can use to refuse to honor it. In the meantime I have no drone I’ve paid for a replacement plan and customer service will not respond to my emails.
Follow up: 10-26-21 Payment link received as well as follow up email from DJI customer care. I have processed the required payment and will await the new unit.
DJI 回复2021-10-24
Hi, Smith. I regret the trouble you've been inflicted, we will try our best to help you get it addressed. If it is convenient, could you tell me your case number so we can check what happened, and give you an update as soon as possible. Sorry again for the inconvenience caused.
Update: Thanks for providing the information. As per check, our corresponding team is following up on your ticket, we have replied to your email and explained the situation, could you please check it and reply back to our email? Please rest assured that we'll keep following up on it until the issue is resolved. We appreciate your kind understanding.
Not very honest.
Very bad customer support.
If you ask them to update something they say they will try then will and behold 2 years later the update still is not out.
I asked them to do something very simple for good coders, add fallow me and waypoints to the Dji mini 2, they already have it set up in a way they could do it they just don't, they do it on purpose to try and get you to buy another drone. I will not buy a new drone because of their service and how they want you to just buy a hole new drone. I don't have that kinda money.
DJI 回复2021-09-27
Hi there, sorry to let you know that the DJI Mini2 does not support Follow Me and Waypoints, it has QuickShots intelligent flight mode, you may refer to the user manual for more information:
https://dl.djicdn.com/downloads/DJI_Mini_2/20210630/DJI_Mini_2_User_Manual-EN.pdf
By the way, you mentioned that "If you ask them to update something they say they will", may we know more details about this? We never guaranteed that the DJI Mini2 will support the Follow Me and Waypoints functions, however, your voices and feedback will be noted down and forward to our corresponding team. Thanks for your kind understanding.
One of the many reported batteries that just died after little use.
My DJI mavic 2 pro battery just stopped working, it had one part ring of green light on it, I put it into the drone because I wanted to access the camera settings briefly and it just died. It won't charge or anything. My understanding was that if a battery is critically low it would put itself into hibernation mode - essentially it wouldn't do anything, no lights etc until it was charged. I thought maybe this is what it had done but it won't charge at all. I left it over night charging and still nothing. It isn't the charger as that still charges the handset. Speak to someone at DJI about the issue and they essentially tell me to send it in for repair, at my expense. I'm in the UK...the nearest repair centre is in the Netherlands. I am also told as it has such a short warranty (read it is now out of warranty) that only if there is a factory manufacturing mistake will it be replaced (one wonders how likely they are to admit a factory fault when they are the judge, jury and executioner...) I am then told later in the very long winded, difficult chat that they actually cannot repair the batteries and either way it will have to be replaced - it's just whether I pay for it or them (I think we all know who is going to have to pay for it here). It seems like to me they ask you to send your dead batteries into them so they can essentially recycle the parts to enhance their profit margins at your expense. I try to ask what percentage of batteries sent in are replaced by DJI due to factory error and no answer. I want to know if it's really worth my time and money and no luck. Clearly, sending the battery in to them is a waste of my time, money and effort. They will probably just keep and reuse the battery and they'll make another £150 odd from me having to buy another battery. Poor customer service so far. These batteries should last longer and be replaced for free when they go wrong. I will be happy to update this review if DJI send me a replacement battery.
***Final update***
DJI has now resolved this issue to my satisfaction. I thank them for their help and support with the matter. Hopefully next time they can be quicker helping customers like me.
DJI 回复2021-08-26
Hello, there. Sorry for any inconvenience and misleading. For the battery repair issue, we do not recommend repairing the battery after it breaks down because the battery has been damaged and is irreversible. Even if the battery is recovered to workable condition, there might be some risk in their performance and stability. At the same time, disassemble will crack down on the structural completeness of the battery. Therefore, we do not repair the damaged battery in terms of safety and performance of the battery. For the rumors that we sell second-hand batteries, we did not and would not sell the used battery. We just want to confirm whether the battery is damaged by factory error or not and that's the reason why we ask you to send the battery back. Please don't worry. To solve your issue quickly, would you please tell us your case number or other reference numbers? Thanks in advance. If you have any issues, please feel free to talk.
Update: Thanks for the information. We'll forward your situation to our corresponding team for a check and follow up.
I wasted a whole month trying to get my mavic air controller repaired. Worst folks to ever work with. Sent it in for repair as the sticks stopped working independent of each other. One stick moves but the drone register it as both stick moving. It's a software issue so I thought they would reprogram for free. But they invoice me as it's out of warranty. I had no choice but pay it. When I get it back it had seem like they put some other program on it. Now lights on the controller doesn't blink in sequence. It doesn't sync well with my phone and reception cuts in and out so it's hard to see what the drone is seeing. I figure if I send it back they would just fix it. But now they invoiced my another 110 bucks. How do I know that paying this 2nd invoice is going to fix it. I don't. If I paid for the work to be done, it should be done right the first time. And if it isn't it should be done right the second time without charging me yet again. I couldn't risk paying again and probably not get it done right again. Now I just wasted money for the first repair. At least give me that money back. But nope. Now I have a messed up drone and wasted money for a repair that didn't happen. Hate dji drone repair services.
Update: my case number is
CAS-6960550-X6K6F9 And CAS-6784841-G7B7N6
As it was sent it twice.. still has issues as of now
Update: test flight today and noticed that pointing the 2 joysticks toward the down and center position no longer starts the propellers.
Update 9/16/2021: dji reached out to me and promised to have this problem resolved. Have the aircraft shipped to them for free. Waiting on what resolution they have planned. Said they would replace it. Will keep everyone posted.
Update 9-19-2021
Just got the replacement. The aircraft looks new. The controller is probably refurbished but it's working flawlessly so far. Couldn't bring the review up to 5 because of the hassle but truly appreciate dji for finally resolving the issue. Planning on getting the osmo action. Thanks
DJI 回复2021-08-22
Hi there, we are sorry for the inconvenience caused. May we know your case number for better assistance? We'd like to check the details and do our best to help. Looking forward to hearing from you. Thanks.
Update: Thanks for providing the case number, we'll forward your situation to our corresponding team for a check. If there is an update, we'll keep you updated.
*Update to thread of complaint reviews previously, with report of DJI coming through and rectifying the problem with great satisfaction.
Context; following a week or 2 of consistent back and forth via multiple communication channels/reps, lots of details being shared and clarified for accuracy and background, finally, after a lot of this back and forth, DJI offered to service the drone at no charge, which I was quite pleased with, for their diligence in addressing this (finally, it did take a long time, a lot of effort to communicate with multiple reps via multiple channels, and eventually it took one specific person via email who seemingly had more authority than others I was in communications with, and he/she took actions to rectify the issue, with no more excuses nor going around in circles like what I was dealing with up until speaking to this person). Then, once i contacted the service provider in the country i reside in, i was actually offered a complete replacement drone to help resolve the issue a lot faster. That was great, I am very thankful, and very appreciative, and truly commend DJI for finally offering to resolve the issue. However, it would be really great if the process could be somewhat 'easier' or more 'straightforward' for those of us who don't live in geographies/territories/countries where we have local access to flagship DJI stores + service centers, which makes troubleshooting a lot more complicated, and these are situations where it would help a lot if more representatives/support staff on DJI's end were able to give better answers, listen better, offer solutions, without immediately responding with the very common 2 answers, being; 1) update all your firmware (this causes more problems for many of us), and/or 2) bring it to service center.
Having said that, again, although the process was quite difficult, it was great of DJI to rectify the problem and offer an excellent solution, in a very timely manner once a decision was made. So thank you.
DJI 回复2021-08-21
Hi there, thank you for the update on your case. We are happy that your case is solved. Apologize again for the inconvenience, your feedback will also be recorded. Should you have any issues, please feel free to contact us, we will try our best to help.
My FPV goggles suddenly burned, DJI sent me a return label to their repair center in Holland.
It has been 12 days since I sent it, and they still claim they haven't received it. So what's the solution here?
The transport company was chosen by DJI and the package seems to be lost, the costumer should have its item returned regardless of a possible loss in shipping.
DJI 回复2021-08-04
Hi Andre, we are deeply sorry to hear about the incident. Could you please tell us the case number? We will look into the case in our system and do our best to help you out. Look forward to hearing back from you.
Update: Thank you for providing the information to us. We will arrange the corresponding team to investigate the status and provide you an update as soon as possible. Thank you for your patience.
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