Customer service is terrible! Purchased a essentials plus machine 5 months ago. Today it started smoking and smelling like a short happened and now does not work. Called customer service. They offered me a 35% off coupon on their website. Went to purchase the same essentials plus and I says I could not apply the coupon (apparently because it was on "sale") I called customer service and said I don't want a different style and 90% of your machines are "on sale"!!! I stated, your "sale price" is the same price I would pay if I went to Wal mart and purchase it off of the shelf! Why would I wait 7 days shipping to receive the product when I can go to Wal Mart and purchase it 5 minutes from now?! Got the run around. Don't think I'll be purchasing a Keurig again. Nespresso might be my next purchase
我之所以给一星评价——他们甚至不配得到这个——主要原因如下：你想给心爱的人买台咖啡机，她爱喝咖啡，你就买台好的，不是最贵的，我给她买了个K Cup Duo，117美元。说实话，她绝不会让我花117美元买咖啡机，或者她自己也不会花117美元买咖啡机，但那是她的事，不是我。她对我来说更重要。如果我买了她真正喜欢的东西，那我也算做了一件好事，她特别开心。她一直想要一台Keurig，既能煮一壶咖啡，又能按需冲泡单杯。组装Keurig在美国成本更高，但公司为了省钱偷工减料，这才是让我最恼火的地方。我在过去5个月里坏了两台，都是垃圾，同样的问题：只有少量水从咖啡壶流出来，根本出不了应有的6、8、10或12盎司咖啡。我联系了Keurig客服，他们会把退货标签发到我的邮箱。结果要浪费两三天才能收到标签，然后他们又让我寄回去，接着就会说我滥用机器之类的——这意味着我会比打电话之前更生气。我又不是从垃圾桶里捡了台Keurig然后打电话投诉说咖啡机坏了。这两台都是我买的，我对它们都非常不满意。外面有其他公司不会把我当罪犯对待，不会指控我故意弄坏机器。如果连我那位特别的女士想要的都满足不了，那我以后再也不买Keurig了。这是我的评价，买不买随你，但我不会买，就算免费给我我都不要。他们应该直接给我个条形码之类的，让沃尔玛或者我选的任何一家店扫一下，给我换一台新的。Keurig至少可以说让人失望透顶。
Bro the customer service chat feature is dog shit, idk if it was just the agent I specifically had or if it was because of the script they have to follow but either way it was terrible. All I wanted for my order information email to be resent because I hadn’t received it and it took 20 minutes, first they took forever to look up my information and kept asking me my name and email even though I already said it and all you have to do it scroll up to see it again, then they misunderstood the situation thinking my order didn’t go through and said I have to go to billing because of a wrong charge, and finally at the third time when I clarified that I simply want an email to be resent, then finally after another like 10 minutes of waiting did I finally get the email, even then idek if it was the agent or if I got the original email that hadn’t sent for some reason. On top of that, the fake bs they have to say “thank you for your patience”, “give me a moment while I look into this for you” only works if you actually get shit done, not if you keep repeating it without actually helping
I purchased a Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker from Amazon on January 6. It is under warranty and 3 months old. It has failed. Not heating water and causes the pod to leak, and makes about 2 oz of coffee. Submitted a claim online. Called. I was taken through the most ridiculous "troubleshooting" process imaginable. They basically wanted me to disassemble the machine. They finally decided they would replace the machine, but it will not arrive for 7 days. Then, I get an email asking me to submit proof of purchase (I had already done this) and to take a picture of the tiny QR code on the back of the machine. I had already submitted the serial number. This is customer service avoidance. The rep I spoke to did not have a command of the English language. Very difficult to understand. In a nutshell, send everything twice... then I get an email saying it's "under review" and will take an additional 3 days before they decide whether to replace the defective unit (that is under their warranty). Ridiculous, convoluted, infuriating process. I'll never buy another one. A strong STAY AWAY from Kurig.
This is the worst customer experience I have ever experienced. Starting with Saira in the Phillipines. Verified my proof of purchase and purchase date on the call. Still required written proof of purchase even though this was a gift. After gaining the copy of the receipt from my mother-in-law, it was still rejected. Let me show you why:
We could not process your request due to one the following reasons:
Serial number is not valid.
Proof of purchase provided is not valid.
Proof of purchase shows a purchase date outside of our 1-year warranty.
Proof of purchase states brewer was purchased “Used.”
Proof of purchase provided is not from an authorized retailer.
These criminals are worse than an insurance company,
DO NOT BUY KEURIG PRODUCTS!!!
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