这是迄今为止我家人经历过的最糟糕的租车经历。
我们使用美国运通信用卡通过 Expedia 预订并全额支付了租车费用，以便全家前往劳德代尔堡旅行。当我们到达 Green Motion Car Rental 时，我们出示了驾驶执照和用于支付预订费用的同一张美国运通卡。
令我们惊讶的是，该代表告诉我们，Green Motion 不接受美国运通卡，并要求提供另一张信用卡。我解释说，我旅行时只使用一张信用卡和一张银行借记卡。我丈夫提出使用他的信用卡，但他们拒绝了，因为该卡必须是司机的名字。我的丈夫由于最近做了眼科手术而无法开车，所以我是唯一的司机。我们甚至提出支付现金，他们也拒绝了。
更糟糕的是，Green Motion 已经通过 Expedia 接受了我们的付款，但他们因为自己的付款政策而拒绝接受预订。如果取货时不接受美国运通卡，为什么我们的预订首先被允许使用该卡进行预订和付款？至少，Green Motion 或 Expedia 应该在我们到达之前通知我们，以便我们做出其他安排。
更糟糕的是，我们前面的另一位客户也遇到了完全相同的问题，这证明这不是一个孤立的事件。
工作人员粗鲁、不屑一顾，对他们造成的不便没有表现出同情心。他们没有试图帮助我们找到解决方案，而是告诉我们他们要提前关门，实际上迫使我们在没有车辆的情况下离开，让我的家人在假期开始时陷入困境。
我认为 Green Motion 和 Expedia 均负有责任。 Expedia 不应允许客户使用租赁地点拒绝接受的付款方式进行预订和预付款。 Green Motion 应在顾客到达之前（而不是收款后）明确披露其付款要求。
这次经历造成了不必要的压力，浪费了宝贵的假期时间，给我们的旅行留下了糟糕的第一印象。在相信一切都已经支付并得到确认后，我的家人只能争先恐后地寻找替代交通工具。
我再也不会从 Green Motion 租车，并且在通过 Expedia 预订另一笔租车之前会三思而后行。如果您重视假期、时间和金钱，我强烈建议您选择其他租赁公司。
Expedia 回复2026-07-24
Hi,
Thank you for sharing your feedback about the prepaid car rental experience. We understand how important it is for your reservation and pickup details to be clear.
Please contact us through our Help Center at expedia.com/helpcenter, where our team can assist you further.
Thanks,
Expedia Customer Support Team
Hi Shelley,
Thank you for sharing your feedback about the credit card application and the unexpected charges. We understand how important it is to have clear information about promotional offers, charges, and payment options.
Please contact us through our Help Center at expedia.com/helpcenter, where our team can assist you further.
Thanks,
Expedia Customer Support Team
Hi Janine,
Thank you for taking the time to share your kind feedback about Jayden. We truly appreciate you recognizing his help and patience, and we’re glad to hear about your positive experience.
If you need any further assistance, please visit expedia.com/helpcenter.
Thanks,
Expedia Customer Support Team
Hi Jay,
Thanks for sharing this. We understand your concerns about the hotel not matching expectations and the support you received from customer service.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Mohammed,
We’re sorry to hear this. We understand your concerns about problems with the hotel stay, the property not meeting expectations, and trouble getting support.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Julianne,
We’re sorry to hear about your experience. We understand your concern about having trouble getting a hotel refund after a medical emergency and confusion during the cancellation process.
We take concerns like this seriously and would like the chance to learn more. Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Steve,
Thank you for your review. Accurate information and timely support matter, and this is not the experience we want for our customers.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Jammie,
Thank you for updating your rating and sharing your feedback. Experiencing such long phone wait times is unacceptable, and we know your time is far too valuable to waste on hold.
Please connect securely through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Horia,
We appreciate you taking the time to let us know about the hotel reservation and pricing. We can see why the difference in rate would stand out and lead to concerns.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Korin,
Thank you for sharing your experience. We understand your concerns about the insurance coverage, the cancellation outcome, and the accessibility needs involved in your trip, especially when planning travel for family members who may need additional support.
We’d like to review this further. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
Hi Amine,
We appreciate you sharing this with us, and we're sorry about the problems with your return flight change. We understand your concerns about mixed information, difficulty reaching support, and unclear extra costs. That’s not the experience we want to provide to our customers, and our team is working to improve communication and support.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Hi Luciana,
Thanks for sharing your experience. We understand your concerns about the flight cancellation, the support you received, and the impact this had on your family during the delay.
We’d like to review this further. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
Hi Rada,
Thank you for sharing your experience. We understand the concern caused by the rebooking issue, the higher price, and the time spent trying to resolve it.
We’d like the opportunity to take a closer look at this. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
Hi Shannon,
Thanks for sharing this. We understand your concerns about the car rental booking and refund communication with the rental company.
We’d appreciate the opportunity to look into this further. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
Hi Abda,
Thank you for taking the time to share this. We understand your concerns about the carry-on bag charge and refund request.
We’d like to review this further. Please contact us through our Help Center at expedia.com/helpcenter so our team can assist you.
Thanks,
Expedia Customer Support Team
Hi Taylor,
We appreciate you sharing this with us. This is not the experience we want travelers to have, and your feedback matters. If you’re open to it, please reach out at expedia.com/helpcenter so our team can look into this further.
Thanks,
Expedia Customer Support Team
Hi Roberta,
Thank you for bringing this to our attention. We’re sorry to hear your experience with customer service fell short. We'd like to understand what happened and work toward a better experience going forward.
Please contact us at expedia.com/helpcenter, so we can help resolve this for you.
Thanks,
Expedia Customer Support Team
Hi Nabs,
Thanks for sharing this review. We can see there was a gap in the experience you expected, and we’d like to look into it further.
Please contact our support team through Expedia.com/helpcenter so we can investigate further and assist you.
Thanks,
Expedia Customer Services
Hi Nic,
Thank you for your feedback. Clear booking details and updates matter, and this is not the experience we want for our customers.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can assist further.
Thanks,
Expedia Customer Support Team
Hi Bonny,
We’re sorry to hear about the canceled trip and the trouble reaching us. We know this was an important trip, and we’d like the chance to look into what happened.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
