1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.
Is 1-800Accountant legit?
1-800Accountant (1800accountant.com) has a 4.4 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, patient, and thoroughly knowledgeable during their initial consultations. People truly appreciate how the service makes complex tax, financial, and bookkeeping tasks much easier to handle without unnecessary stress. Consumers consistently feel well-supported and guided through every single step of starting and managing their business.
However, some people mentioned that the overall cost of the services can be quite expensive and surprising at first. A few reviewers also noted that ongoing communication and helpful support can occasionally drop off after you officially sign up.
Auto-generated from all reviews of this business. For reference only.
Being new to having my own business it is very new and there are a lot of hoops and things i am not yet familiar with to stay legal and not get myself in trouble.
So far Legal Zoom has been helpful and i feel like " It will be ok" But still have issues if i have done the right thing or not.
Reply from 1-800Accountant2026-07-24
Thank you for your wonderful feedback, Willi! We're glad to hear that you find our services helpful as you navigate your new business journey. We're here to support you every step of the way and ensure you feel confident in your decisions.
Thanks for the fantastic feedback, Julio! We're thrilled to hear that our service met your needs. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
Thank you for the fantastic feedback! We’re thrilled to hear you had a great experience with our customer service team. Your satisfaction is our top priority, and we look forward to serving you again!
The presentation was good and thorough. It took longer than we were told. The price seems reasonable with the expected services. We were not ready to purchase right now and this irritated our presenter which you could hear in the voice. Just because you feel your services are right for everyone at this point we do not feel they are right for us. Please respect that.
Reply from 1-800Accountant2026-07-22
Hi Denny, thank you for sharing your feedback with us. We appreciate you letting us know about your experience. We will review your interaction in order to understand what happened. Our team will follow up with you shortly. Again, thank you for bringing this to our attention.
We are also experiencing inexcusable quality and a lack of accountability from 1800 Accountants. They have refused our request for a refund when the return they prepared was faulty and we had to catch all of the issues. We had the absolutely worst experience trying to get them to prepare our tax return. It had errors in it that would have cost us thousands. We requested a live call numerous times and had to chase them down to talk live. They were thoroughly unprofessional and had no explanation for the errors they made. We are now taking them to small claims court, filing a complaint with the New York State Attorney General for deceptive business practices and filing a complaint with the accountancy board. I feel like my family was just robbed of almost $5,000 and we got nothing for it but this horrible experience.
Reply from 1-800Accountant2026-07-22
Hello, thank you for reaching out to share your experience with us. We hear your concerns and recognize how stressful a situation like this can feel. I am currently looking into your account details to get a clearer picture of what occurred. A member of our team will be reaching out to you to discuss this with you.
He was detailed and thorough...made me feel important
Reply from 1-800Accountant2026-07-22
Thank you for sharing your positive experience, Kendell! We're glad to hear you felt valued and appreciated the thoroughness. Our team strives to provide the best service possible, and your feedback motivates us to keep it up!
We’re thrilled to hear that you found our support helpful! Ensuring all your questions are answered is our priority. Thank you for your amazing feedback!
Thank you, Hundfschmidt! We're thrilled to hear you found our services clear and helpful. Your satisfaction is our priority, and we appreciate your feedback!
I have been having a great experience with Virginia A so far! Look forward to working with her more.
Reply from 1-800Accountant2026-07-22
Thanks for your wonderful feedback, Ed! We're thrilled to hear you're having a great experience with Virginia. Our team is dedicated to providing top-notch service, and it's awesome to know you're looking forward to continuing your work with her.
Tinu answers my questions clearly and connects all the dots for me. Thank you!
Reply from 1-800Accountant2026-07-22
We’re thrilled to hear that Tinu provided such clear and helpful guidance! Your satisfaction is our priority, and we appreciate your kind words. Thank you for taking the time to share your experience!
Thank you, Miche! We're thrilled to hear that you found our services helpful. Your satisfaction is our priority, and we appreciate you choosing us for your accounting needs. Looking forward to supporting you on your financial journey!
Pushy sales tactics with recommendations that were not suited to my business, and seemed more about getting me to pay for things I don’t need. Disappointing.
Reply from 1-800Accountant2026-07-22
Hello Customer,
Thank you for sharing your feedback with us. It is disappointing to hear that your experience felt focused on sales rather than finding the right fit for your business. Since I am unable to locate an account under this username, please send your details to [email protected] so a member of our team can reach out and help address this.
So far the first kickoff meeting went…First Meeting
So far the first kickoff meeting went well. Looking forward to the next meeting and the information your team will be providing.
Reply from 1-800Accountant2026-07-21
Thanks for the positive feedback, Shawn! We're glad to hear you found the kickoff meeting valuable. Our team is excited to continue working with you and providing the information you need. Looking forward to the next steps together!
Thank you, Ryan! We’re thrilled to hear you found our team professional. We strive to provide top-notch service to all our clients. Your feedback means a lot to us!
We're thrilled to hear that you had a great experience! Providing excellent service is our top priority, and your feedback motivates us to keep doing our best. Thanks for choosing us!
Please review video chat with my call. Both unprofessional and wouldn't answer basic questions? Waste of time.
Reply from 1-800Accountant2026-07-21
Hello Alfonso, we appreciate you bringing this to our attention. We always aim to deliver a smooth experience, so hearing about your recent call is certainly disappointing. I am looking into your account details now, and our team will review the interaction to get the full context. A representative will follow up with you soon, but you can also reach us anytime at [email protected].
Thanks for the fantastic feedback, John! We’re thrilled to hear that you’re having an excellent experience. Your satisfaction is our top priority, and we look forward to continuing to serve you!
The company used background knowledge to tailor their service to my needs and they adjusted their advice throughout the conversation.
Reply from 1-800Accountant2026-07-21
Thank you for your fantastic review, Kendra! We’re glad to hear our team was able to customize their advice to fit your needs. Providing personalized service is what we strive for, and your feedback means a lot to us!
Our account team is wonderful. Daryl Rocas and Juan M. have been prompt in responding, patient with our questions, overall friendly, and willing to assist us in whatever capacity we need. I have had nothing but a positive experience with my team and would recommend 1800accountant to my colleagues, thanks in part due to our amazing support team. The value for money is great.
Reply from 1-800Accountant2026-07-21
Thank you, Katrina! We’re thrilled to hear about your positive experience with Daryl and Juan. Our team is dedicated to providing excellent support, and your recommendation means a lot to us. We appreciate your feedback and look forward to continuing to assist you!
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