1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.
1-800Accountant (1800accountant.com) has a 4.4 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, patient, and thoroughly knowledgeable during their initial consultations. People truly appreciate how the service makes complex tax, financial, and bookkeeping tasks much easier to handle without unnecessary stress. Consumers consistently feel well-supported and guided through every single step of starting and managing their business. However, some people mentioned that the overall cost of the services can be quite expensive and surprising at first. A few reviewers also noted that ongoing communication and helpful support can occasionally drop off after you officially sign up.
Auto-generated from all reviews of this business. For reference only.Dude was great and on time needs a raise!
Thanks for the fantastic review, Gavin! We're thrilled to hear you had a great experience and that our team made a positive impression. Your feedback means a lot to us, and we'll be sure to share it with everyone involved!
Thanks for the great feedback, John! We're thrilled to hear that you found the setup process easy. Our goal is to make things as seamless as possible for our clients. We look forward to continuing to support you!
Our Payroll Specialist, Kristin D and our Tax Advisor, Alice S are outstanding to work with. Any questions, they are right there with actionable help that makes sense instead of using industry jargon. Kristin is super friendly and helps me with payroll every pay period. Alice makes taxes actually make sense.
Thank you for your fantastic review, Dan! We're thrilled to hear that Kristin and Alice have made such a positive impact on your experience. Our team is dedicated to providing clear and helpful support, and it’s great to know they’ve succeeded in making payroll and taxes more manageable for you!
The conversation was conducted professionally and comprehensively. Information was communicated clearly, questions were answered thoroughly, and the discussion provided a complete understanding of the topics covered.
Thank you, Nathan! We're thrilled to hear that you had a positive experience with our team. Clear communication and professionalism are our priorities, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again!
Very helpful, answered my question fast and very nice
Thank you, Wendy! We're thrilled to hear you had a positive experience with our team. Providing helpful and friendly service is our priority, and your feedback motivates us to keep up the great work!
Thank you for the fantastic feedback, Adrian! We're thrilled to hear you found the information helpful. Our team is dedicated to providing valuable insights, and your support means a lot to us.
Representative was knowledgeable and patient with my questions. Spent a lot of time with me to be sure I understood everything.
Thank you for your wonderful feedback! We're thrilled to hear that our representative provided the support you needed. Ensuring our customers feel informed and confident is our top priority. We appreciate your trust in us!
great all around to be honest, Service, connecting it through Zenbusniess too, and it is a good value for money very good, service was good just talked a lil to fast sometimes.
Thanks for the fantastic feedback, DELTASSTUIDO! We're thrilled to hear you enjoyed our service and found great value. We'll definitely keep an eye on the speed of our conversations to ensure clarity. Your insights are invaluable to us!
On my first call the person could not get me into the portal and told me that they would have to contact tech support and they would get back to me. It is nearly a week later and when I contacted the original person Lorie, she told me that I would need to contact Tech support and sort it out myself. I am asking for my money back. I will not recommend your service to anyone.
Hi Rebecca, thank you for sharing your perspective with us. We hate to hear that your experience has been so frustrating and fell short of expectations. I am pulling up your account details right now to get the full story on what happened. A representative from our team will reach out to you soon, or you can connect with us at [email protected].
My phone conversation was professional, informative, easily understood mas what your firm will provide and a time frame as well as all costs to be incurred. I'm very please to now be considered your client. Thanks to Ms. Christina Lang for making my decision pretty easy.
Thank you, Frank! We’re thrilled to hear you had a positive experience and found our communication clear and informative. Christina will be delighted to know she made a great impression. Welcome aboard; we look forward to supporting you!
Good information on taxes for my business. But the cost is to much for me.
Thank you for your feedback, Jason! We're glad you found the tax information helpful. We understand that cost can be a concern and appreciate your thoughts. We're always working to provide value to our clients and hope to serve you better in the future.
Haley was very informative and walked me through what to expect. she answered all my questions i had!
Thank you for the great feedback, Sarah! We're thrilled to hear that Haley provided you with such informative support. Our team is always here to help, and we appreciate you taking the time to share your experience!
Having a knowledgeable person on the preliminary phone call offers confidence in the service overall
Thank you, Jennifer! We're thrilled to hear that our team's expertise made a positive impression during your initial call. Your confidence in our service means a lot to us, and we’re here to support you every step of the way!
Hi there, thank you for leaving your feedback. We take comments like this seriously, as respectful communication is very important to us. Since there isn't a full name listed on this profile, we need a few details to locate your information. Please send an email to [email protected] with your preferred contact number so a team member can reach out.
Thank you for your fantastic feedback, Maytee! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Thank you, Olawole! We're glad to hear you found the information helpful. Your feedback motivates us to keep providing valuable insights. If you have any more thoughts or questions, feel free to share!
Thanks, Jordan! We’re thrilled you found our walkthrough steps helpful. Our goal is to make things as easy as possible for you. If you have any further questions or need assistance, feel free to reach out!
Answered all of my questions and then some!
Thank you for your fantastic review! We're thrilled to hear that our team was able to provide you with all the answers you needed. Your satisfaction means a lot to us, and we’re here to help anytime!
great problem solvers, expertise at their work.
Thank you, Tracy! We’re thrilled to hear you appreciate our problem-solving skills and expertise. Your feedback inspires us to keep delivering top-notch service. Looking forward to continuing to support you!
Wish I could give negative stars. Worst company, took my money didn’t do the work, kept reassigning tax advisors, promised and missed deadlines. Refused to set up a payroll meeting for months, 5 months. Then refused to refund me my original over $4k. Now going to arbitration, because when I spoke to management they said they would get back to me but ghosted me.
Hi M, We take feedback like this very seriously, but after thoroughly searching our client database, we are unable to locate any account or record of service under the name "M". We want to ensure every client concern is properly addressed. If you worked with us under a different name or email address, please reach out to us directly at [email protected] with your account details so we can locate your account and assist you immediately.
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