1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.
1-800Accountant (1800accountant.com) has a 4.4 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, patient, and thoroughly knowledgeable during their initial consultations. People truly appreciate how the service makes complex tax, financial, and bookkeeping tasks much easier to handle without unnecessary stress. Consumers consistently feel well-supported and guided through every single step of starting and managing their business. However, some people mentioned that the overall cost of the services can be quite expensive and surprising at first. A few reviewers also noted that ongoing communication and helpful support can occasionally drop off after you officially sign up.
Auto-generated from all reviews of this business. For reference only.Thanks for the great feedback, Sandra! We're thrilled to hear you find our portal easy to navigate. Our goal is to make your experience seamless, and it's wonderful to know we're hitting the mark.
Nice. Could answer all my questions
Thank you for your fantastic feedback, Anna mari! We're thrilled to hear that our team was able to address all your questions. Your satisfaction is our priority, and we look forward to assisting you again in the future!
I have genuinely never worked with a more incompetent company in my entire existence. I started an LLC as I was in between jobs and they sold me on the $10K in write-offs and solid potential tax returns if I use their system. It was $3K I have never spent that much on tax preparation ever, but I was uncertain of how much more complicated it would be versus my usual personal taxes and so I thought ok I could use the support. HUGE MISTAKE! Months of tax preparers being 45 minutes to an hour late or even just not showing up to their schedule meetings to talk with me. Trying to inconveniently reschedule me to unavailable times, multiple times after I said I cannot do that. Provided all my tax documents but received little to no insights on how the write-offs or other inputs would support my tax refund return size. They have a dumb platform that you must use for all communication. It is useless and allows them to read your messages but then not have to actually respond to your many concerns about timeframes, additional details to account for, return status. As I write this they have submitted my taxes but I have not received my return yet because they didn’t follow through on my direct deposit details and now I get to go do that myself. Just jaw-droppingly terrible customer service and generally egregious communication skills. Please avoid using them at all costs and research a local accountant who can do it for far less pay and way less frustration.
Hi Todd Jones, thank you for leaving your feedback. We know how important reliable service is, and we appreciate you bringing your experience to our attention. Our team will review your account details to get a complete picture of your history with us. A member of our team will follow up with you to discuss this, or you can reach out to [email protected] if you have additional feedback you'd like to share.
They fired me when I had to take care of an emergency situation in Tennessee! They acted like everything would be ok. So if they do bad business with employees then they will do bad business with their customers! STAY AWAY!
Outstanding sales with patient explanations. It was a fair, balanced approach and not "high pressure."
Thank you for your fantastic feedback! We're thrilled to hear that you had a positive experience with our team. Providing clear and supportive service is our priority, and we appreciate your recognition of that approach. Looking forward to assisting you again!
Good consultation and feel comfortable putting my business in their hands for the first year which is the most important start of a business.
Thank you, Thomas! We're thrilled to hear that you felt comfortable with our consultation. Supporting new businesses is our priority, and we're excited to be part of your journey. Looking forward to helping you thrive in your first year!
Thank you, Cristobal! We're thrilled to hear you appreciate the knowledge and convenience we offer. Your feedback motivates us to keep delivering the best service possible. Looking forward to continuing to support you!
The conversation answered many questions in depth. I appreciated the knowledge. There was also good eye-contact, important in a virtual call.
We’re thrilled to hear that you found the conversation insightful and appreciated the attention to detail during the call. Providing knowledgeable and engaging support is our priority. Thank you for your fantastic feedback!
Listening and helping us through a trying situation.
Thank you, Yvinne! We're glad to hear that our team was able to support you during a challenging time. Your feedback means a lot to us, and we’re here to help whenever you need assistance!
If I could give less than 1 star I certainly would. I was transferred to them by legal zoom re my LLC - the sales rep at 800 accountant tried to scare me in to paying over 2500.00 saying that I owed for back taxes and advised a dissolution of my LLC he then sent me a link to pay. All this time he NEVER looked up my LLC or had any proof that I owed there was no agreement sent stating what service he was providing nothing showing I owed anything to the state. I expressed to the salesman Chris that this was all very confusing to me as I didn’t think I had finished setting up this business. I expressed concern over the accuracy of the information and he was adamant it was accurate. I shared with Chris that I hadn’t slept as my mother just had a massive stroke that left her incapable of caring for herself and asked him to please not take advantage of the situation I was in that I had just used any money I had to pay off my mothers credit card debt and what do you think he did …made sure to tell me the cost would go up every month so I should get it done asap. I called around and spoke to another rep there who said there was never any lookup done on my account and that they just had my contact information and no information regarding my LLC.
Roxanne, thanks for sharing your post. We are currently unable to locate an account under your reviewer name in our system. Please email us at [email protected] with your full name and phone number so a team member can find your details and assist you.
Thank you, John! We're thrilled to hear you had a great experience with our service and staff. Your satisfaction means a lot to us, and we look forward to continuing to serve you!
It was fine just seems like I should be able to do this when I license my truck locally
Thanks for your feedback, Dran! We appreciate your insights and understand your concerns. Our goal is to streamline the process for you, so we’ll take your comments into consideration as we continue to improve our services. Your experience matters to us!
It’s been more than 12 days i have submitted all the information for incorporating the company and I still haven’t received any information.
Hello, we appreciate you taking the time to share your feedback. We know how important it is to receive timely updates regarding your account status. Because this review was posted under a generic profile name, we are unable to locate your specific client file in our system. Please email us at [email protected] with your full name and phone number so our team can pull up your details and reach out to help.
Thank you for your fantastic review! We're thrilled to hear that Robert provided such helpful support. Our team is always here to assist you, and we appreciate your feedback!
The representative, Jonathan Thomas, was very courteous and Professional. He was knowlegable about the services and explained everything clearly and concisely. Kudos to him!
Thank you for your fantastic feedback, David! We're thrilled to hear that Jonathan provided you with such excellent service. We'll be sure to pass along your kind words to him. Your satisfaction is our priority!
Excellent advice was given to me for tax saving strategies and compliance.
Thanks for the fantastic feedback, Zachary! We're thrilled to hear that our advice on tax-saving strategies and compliance was helpful. Your success is our priority, and we’re here to support you every step of the way!
Jonathan was delightful to work with. His presentation was very clear and he was very engaging. Marcia
Thank you, Marcia! We’re thrilled to hear that Jonathan made such a positive impression. Clear communication and engagement are key, and it's great to know he delivered. Your feedback inspires us to keep up the great work!
They advertise a free consultation but it is really a sales pitch with no legal advice given.
Hello Kent, thanks for leaving us a review. We appreciate you sharing your perspective regarding our consultations. We will share your feedback along to our team. Thank you again.
Professional and informative session led by one of their reps. Helped me weigh my options for this service versus a local, more expensive CPA. Very seriously considering.
Thank you, Allison! We're thrilled to hear that you found the session informative and helpful. Our team is dedicated to providing valuable insights, and we appreciate your consideration. If you have any questions as you weigh your options, feel free to reach out.
We’re thrilled to hear that Patrice made a positive impact on your experience! Our team is dedicated to providing excellent service, and it’s great to know that it shows. Thank you for the fantastic review!
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