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Hobbies & Crafts

Beyond Memories

Claimed

200 reviews

4.4200 reviews
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About Beyond Memories

Data updated
Website
3dlasergifts.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
8 reviews
Replies to negative
62% (16/26)
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(386) 456-3214[email protected]3dlasergifts.com

About this business

Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.

Written by the business, not verified by us.

Is Beyond Memories legit?

Beyond Memories (3dlasergifts.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 62% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-31.

What people say

S
Scott MUnited States · 1 review · Verified · Experienced 2023-12-13 ·

Impressed by 3d pic but keyring needs work.

To start I was very impressed with how the image showed up and how quickly it got delivered.

Reply from Beyond Memories2024-01-25

Hello Scott, We sincerely apologize for the issue you experienced with your keychain from 3D Laser Gifts. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products. We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase. We understand that you were disappointed with the issue with your keychain and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement of the keychain. In order to proceed, we kindly request that you provide us with photos of the issue. You can reach us at our email address: [[email protected]] Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services. Best regards, 3D Laser Gifts Team

D
Deaconess Angela Lee-ScottUnited States · 5 reviews · Verified · Experienced 2023-12-14 ·

Great company and expert staff

Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure that we got the part we needed. I will definitely return to them because you don’t find customer service that excellent anymore. I am extremely satisfied with everything.

Reply from Beyond Memories2024-01-26

Thank you!

T
Terena PahlUnited States · 1 review · Verified · Experienced 2024-01-10 ·

crystal heart pendant

I ordered the crystal heart pendant and was totally disappointed in it. In person, you could hardly see the image. It looked like a clear crystal hanging on your neck. No one would know there was an image unless you told them and they came right up to it and held it in the light just right to see it. Though I was really disappointed in the crystal, customer service did everything possible to make me happy. In the end, I got a full refund.

Reply from Beyond Memories2024-01-24

Dear Terena, Thank you for taking the time to leave a review. We sincerely apologize for the visibility issue you experienced with your crystal. We understand how important it is for our products to meet your expectations, and we are sorry for any inconvenience this may have caused. We are glad to hear that you were satisfied with our services and that we were able to provide you with a refund. We strive to ensure that our customers have a positive experience with us, and we appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you and make things right. Your satisfaction is our top priority. Thank you again for choosing 3D Laser Gifts. We appreciate your feedback and look forward to serving you again in the future. Best regards, 3D Laser Gifts Team

R
Robert SchaferUnited States · 1 review · Verified · Experienced 2023-12-10 ·

Pro/Con

Pro: Easy to set-up, order. Quality product Con: the etched product (at least in my case) was very difficult to see without a light under the block itself. I think 3D Laser Gifts could be more forthcoming and show samples of what the end-product looks like without a light and with a light. I was disappointed until I went back and purchased the light source.

Reply from Beyond Memories2024-01-23

Hello Robert, Thank you for taking the time to leave your feedback. Regarding the light base, it does indeed enhance the beauty of the crystal. We always recommend purchasing the Light Base along with the crystal, especially if you plan on placing it in an area where the design might be hard to see, considering that the crystal itself is transparent, and the etching is entirely white. The Light Base lights up the engraving and makes it much easier to see the image. We like to say that it gives life to the crystal. However, we apologize if it has been so difficult for you to see the engraving as you mentioned. We regret that you didn't contact us regarding this issue before posting a review. In order to better understand the issue you encountered, could you please send us some pictures of the crystal you received with a black background? This will help us assess if there was a problem with the production of your crystal. You can reach out to us at our email: [[email protected]] Thank you once again for bringing this to our attention. We value your satisfaction and want to ensure that you are completely happy with your purchase. Best regards, 3D Laser Gifts Team

K
Krystal PangelinanUnited States · 1 review · Verified · Experienced 2024-01-08 ·

The best service

I am very pleased with Bruna Tapia’s customer service and the designers help through the whole process. The communication and dedication to make sure the product comes out perfect was everything. It was exactly what I visioned it to be as it was a special gift for my father after we lost my grandmother during the holidays.

Reply from Beyond Memories2024-01-22

Thank you so much!

c
customerUnited States · 10 reviews · Verified · Experienced 2024-01-06 ·

Great company, great product.

First, this company has great customer service. That is very important to me. Second, the product came out beautifully. It was a gift for my son. The picture is of his two kids. He absolutely loved it. And it came in a very timely manner. I highly recommend this product and this company. There are several companies who do a similar product, but I doubt the customer service can be beat. BTW: I got the base that lights up, and it really looks nice....it makes the whole item really pop.

Reply from Beyond Memories2024-01-22

Thank you so much!

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