At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.Our mission is to empower human connection through telecommunication. We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Written by the business, not verified by us.
Is 800.com legit?
800.com (800.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers appreciate how fast and straightforward the setup process is, allowing everyone to easily manage their business numbers and extensions without any hassle. People frequently praise the responsive support team for being knowledgeable and helpful, guiding new users smoothly through the entire onboarding process.
Some reviewers were not happy with the customer support when trying to resolve technical problems or fix voicemail settings. Consumers also mentioned ongoing difficulties with text messaging features, noting that setup was time-consuming and required a lot of patience to get proper assistance.
Auto-generated from all reviews of this business. For reference only.
From start to finish-the process of setting up my agency’s toll free number was easy and fun. The service walks you through picking out your number, and they had exactly what we wanted-so that was very exciting! Signing up was super easy, and the prices are really amazing!
Reply from 800.com2025-10-02
Thank you so much for your wonderful feedback Jessica!
We’re excited to hear that setting up your agency’s toll-free number was such a smooth and exciting experience. It’s great to know you found exactly the number you wanted and that our step-by-step process made everything easy and even fun!
We also appreciate the shoutout on pricing. We always aim to keep things simple, accessible, and valuable for businesses of all sizes.
Thanks again for choosing 800.com!
Came up with the number for me that honors my late daughter. Absolutely perfect
Reply from 800.com2025-10-02
Thank you so much for sharing this with us Dikla. We're truly honored to have played a small part in helping you choose a number that carries such special meaning and honors your daughter’s memory.
Knowing that we could provide something so personal and meaningful is incredibly humbling for our team. We’re grateful for your trust and deeply touched by your words.
I’ve been using 800.com for my business, and the setup was fast and straightforward. The platform is clean, easy to navigate, and the features like voicemail and call forwarding work smoothly. Customer support has been responsive whenever I had questions. Overall, it’s given my business a more professional image, and I’m very satisfied with the service.
Reply from 800.com2025-10-02
Thank you so much for the wonderful feedback Taras!
We’re so happy to hear that setting up your account was quick and easy, and that our platform has delivered reliability and simplicity for your business. We love hearing how features like call forwarding and voicemail are working smoothly, and that our support team has been responsive whenever questions come up.
We’re proud to help your business present a more professional image, and we truly appreciate you choosing 800.com!
I am able to organize my calls the way I want to receive them. I can filter out calls from companies soliciting me that I do not have interest in.
Reply from 800.com2025-10-02
Thank you for your positive feedback Dayleon! We love when our customers can find ways to use our product, for exactly what they need. Thanks for choosing us :)
I love their phone app. Very easy to use and sycs very well with my mobile business.
Reply from 800.com2025-10-02
Thank you so much for the kind words! We’re so happy to hear that you’re loving the 800.com app and that it’s syncing well with your mobile business workflow.
We built the app to keep things simple and efficient on the go, so it’s great to know it’s hitting the mark for you. We appreciate your support and look forward to continuing to help your business stay connected!
Extremely easy to set up and Customer Service is always wonderful. They get back to me in less than 24 hours. The price is very reasonable and I love the enhanced caller ID so I don’t have to ask my clients for more information about them. I’ve been using this service for a little over a year now and I couldn’t be any more pleased . It Keeps my business, looking very professional, and I would recommend this to any of my friends and clients..
Reply from 800.com2025-10-02
Thank you so much for your wonderful review and we are so happy to hear how well the service and new features are working for your business! We love that you are getting so much use out of the Enhanced caller ID and welcome any feedback on additional features you would find useful. Reach out to me anytime at [email protected] :)
Trying to set up the sms verification is time consuming and confusing. It should be a simple proof of business and proof of letting clients know about the marketing and how to cancel.
Reply from 800.com2025-10-02
Hi Alana! We couldn't agree more and unfortunately we have no control over these new federal regulation requirements and try the best we can to hep our customers navigate them.
Hi there, we are so sorry you found it difficult to navigate our product. We are always working to ensure our product and service is as simple as possible and we would love to understand more of what made it hard to get around. Please reach out to me directly at [email protected].
I’ve experienced zero customer support. The team clearly monitors reviews, since they respond to negative feedback, yet they remain unresponsive through their actual support line. Every time I call, I’m sent straight to voicemail, and despite leaving three messages, I’ve never received a call back.
All I’m trying to do is fix my voicemail. Instead of playing my greeting, callers are told my mailbox is full and cannot leave a message. When I attempt to delete voicemails, the only option is to archive them, which doesn’t free up space. This issue has left me completely stuck.
As a business owner, this is costing me thousands of dollars in lost opportunities. Reliable support should be a priority, and unfortunately, I have yet to see that reflected here.
Reply from 800.com2025-10-03
We’re really sorry to hear about the frustration this issue has caused. Especially when it’s affecting your business. We completely understand how important it is to have everything working smoothly, and we appreciate you taking the time to share your experience.
After checking in with our support team, it looks like we were able to connect with you or someone from your team about 15 minutes after your original email request. During that conversation, we clarified that the “mailbox full” message is actually coming from your forwarding number, not from 800.com. Our system doesn’t generate or control voicemail limits, those are managed by the phone number your toll-free line is forwarding to.
Unfortunately, we don't have access to that voicemail box, so the best course of action would be to contact your phone carrier directly or clear voicemails from that forwarding line to resolve the issue.
If there's anything we can do on our end or if you run into any more questions, we're always here and happy to help. We truly value your business and hope this gets resolved quickly for you.
What made my experience great was the professionalism and responsiveness of the team. Communication was always clear and timely, which made the process smooth and stress-free. The company is doing well in building trust with customers and delivering on its promises. If there’s one area for improvement, it could be providing even more personalized support options to meet different client needs.
Reply from 800.com2025-09-03
Thank you so much for you kind and thoughtful review Moutaz! We are so happy to hear how smooth and professional our service has been. Thank you for choosing us!
Never could set it up. Nonexistent customer service. Cancelled after one month.
Reply from 800.com2025-09-02
Hi Michael, it looks like there were some issues with verification for SMS and our support team reached out. We are sorry to hear about the cancellation. The sms verification process can be challenging and we do everything we can to help our customers get verified.
Never worked. No customer service available. No refund given.
Reply from 800.com2025-08-06
Hi Lynne! I am so sorry you are having this experience. Our support is always available to help at [email protected]. I am not sure what could prevent the number from not working, but we can certainly get you connected directly to support and get this figured out for you.
At The Resume Fix LLC, we help clients nationwide with career services like resume writing and career coaching, so having a professional and reliable phone system is essential. 800.com made it easy for us to set up a toll-free number that adds credibility to our brand and makes it easier for clients to reach us. The platform is user-friendly, and their customer support has been great. It’s been a simple but powerful tool in helping us stay accessible and professional!
Reply from 800.com2025-08-06
Thank you for the kind words and for sharing how 800.com is supporting The Resume Fix LLC! We’re so glad to hear that setting up your toll-free number was easy and that it’s helping enhance your brand’s credibility and accessibility.
It’s especially rewarding to know our platform and support team have made a difference in your day-to-day operations. Helping businesses like yours stay professional and connected is exactly what we’re here for!
We appreciate your trust in 800.com and are proud to be part of your mission to serve clients nationwide!
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