amandahairs.com (amandahairs.com) has a 3.1 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 41% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the exceptional overall quality of the hair, noting that the units are consistently soft, wonderfully full, and remarkably easy to style. Many consumers also appreciate the exceptionally helpful and responsive customer service, mentioning that staff members take great care of their unique daily needs. Some reviewers were not happy with the product quality, mentioning unexpectedly thin units or items that looked completely different from the advertised pictures. A few consumers also experienced frustrating shipping delays and faced serious difficulties when trying to communicate with support to secure proper refunds.
Auto-generated from all reviews of this business. For reference only.I ordered my hair on 9/15 in hopes that I would receive my item for my birthday on 9/24. I emailed them to get confirmation and they didn’t even have my confirmation for my order until 2 days ago. Now I’ve miss my opportunity to wear it at my birthday celebration. Pretty upsetting.
This is my first time ordering with Amanda Hairs and this will probably be my last. I ordered my wig on September 16th and it is now September 28. I still have not received the wig yet. The shipping takes way too long. It doesn’t update you unless you go back to your email to track it. With the shipping taking so long I don't think my hair will get to me in time for me to have my hair done for my birthday. I’m very upset!
Dear Royaltee Swain, Please accept our sincerest apologies that your custom wig did not arrive in time for your birthday. We understand how disappointing this must be. As a hand-dyed custom piece, your wig requires extra care and processing time to ensure its quality. We regret that our shipping timeline was not clearer. To make it right, we have just issued a $20 refund as an apology and birthday gift. We are also prioritizing your order and will message you within 48 hours with a firm update. Happy Birthday, and we thank you for your patience. Sincerely, The Amanda Hairs Team
I did not get what I ordered. I pais for 250 density and got 100. Also shipping was very very very long. Not only that I couldn't return the wig they are unreachable. I'm very very upset. Please don't buy from this company. I paid almost 500 dollars for some AliExpress bs!
Dear Jill, We are deeply sorry for this unacceptable experience. Receiving the wrong density and the shipping delays understandably left you very upset, and we apologize that our support was unreachable. To resolve this issue immediately, you can contact customer service and we can help you with a return and refund. We have also sent you a direct message here to provide confirmation. Our team is now standing by to ensure you receive your refund swiftly. Again, we sincerely apologize. We are investigating this issue to prevent it from happening again.
I have bought a wig while I'm receiving a lot of contacts by mail and whatsapp. And now I want return the wig, Amanda hairs is unreachable
It's a simple case of 'this is what I ordered- and this is what I got'. The wig isn't the greatest quality BUT the customer service is very, very good. It does take 3 weeks to ship-if you are in Europe-so do allow extra time. So does it look like the photo? No. Is the quality good? Somewhat, but there's not much shedding so that's a bonus.
I order a wig that’s supposed to be 300 density but it feels like 150. I don’t even feel it move.
Dear, Hello, I am sorry to hear you say that. I have checked with the factory workers, we strictly follow the order, I carefully checked the delivery video and photos, and confirmed that there is no problem with our products. The products in the picture are made by the stylist, so they look more fluffy and curly. You can comb your hair with a wide-tooth comb to make it more fluffy.
I will NEVER order from them again they are scammers and I now have to file a complaint with the BBB. I received the hair and didn’t like it i followed EVERY protocol with their return policy from email to sending pictures etc. i I reached out to them several times for the return address and they refused to give it to me I had to go online to find it. I paid for express shipping w/ FEDEX to return the unit w: receipt of signature confirmation they received the unit 3 days from the date I received it Still no refund?? I reached out to AFTER Pay to file a dispute and they refused the complaint.. still no refund. They have my 200 plus the unused product and refuse to give to my money per their policy. They are Scamming So Buyers BEAware. I kept a receipt of the email thread to continue seeking my refund
Dear [Tarrah Raquel Pellot], Thank you for bringing this to our attention, and I am sincerely sorry to hear about your experience. We are dedicated to providing a positive experience for our customers, and it is clear we fell short in this instance. We take your feedback regarding the return and refund process very seriously. The delay you have faced is not the standard we strive for. We have immediately escalated your case to our management team to review your order and the email correspondence thoroughly. To help us resolve this as quickly as possible, please send us a private message or an email directly to email address with your order details. We are committed to making this right and will prioritize your case to find a solution.
The quality of the wig was decent, but the color did not match the description. However, the customer support was extremely disappointing. After days of back-and-forth emails, during which I requested return or exchange information three times and provided pictures as requested, the company responded multiple times to the request but did not provide the requested information. First, they suggested I further bleach the wig to fit my skin color. Then, they stated that the return fee (at the buyer's expense) would be expensive and that I should reconsider. Finally, after continuing to ask for the return instructions, they cited their policy as the reason for refusing the return. Ultimately, I had to file a dispute. Proceed with caution when dealing with this company.
Thank you for sharing your honest feedback. We are glad to hear that you found the quality of the wig decent, but we are deeply sorry that the color did not meet your expectations and, more importantly, that your experience with our customer service team was so disappointing. What you described—suggesting you bleach the unit and using the return fee as a deterrent—is not the advice or support we should be providing. That was inappropriate and does not reflect the helpful service we aim to deliver. We completely understand your frustration after providing photos and being sent in circles. We want to correct this situation. While we do have a return policy, we should have been transparent with the return instructions from the start. Please contact us at [Manager Email Address] with the subject line "Color Issue & Escalation." Our manager will personally handle your case, cover the return shipping costs, and process your exchange or refund promptly upon receipt. We apologize for the runaround you experienced.
I ordered a $350 wig from them I asked them to customize it to my head because it's smaller then their regular size. First off when I recieved the wig it didn't look like the pictures at all and secondly it was not customized as stated it would be, so it didn't fit, even when I used the adjustment strap provided the wig bunches up in the back an is an inch or so off of the back of my neck, not to mention that is goes completely over my ears. I asked to do either a return or exchange because it's way too big for me and was told that I wasn't eligible for that because it was "customized" and then they said the best they could do was $30 compensation. This company has horrible customer service I will definitely not buy from them ever again.
Dear , We are deeply sorry for your experience. You ordered a $350 custom wig to fit your smaller head size, but the wig you received does not look like our photos, was not made to your specifications, and does not fit — it is simply too large. Our customer service team should never have refused your return by citing the "customized" policy, because the product we sent you was not correctly customized. The $30 offer was also completely inadequate. Please contact our executive support team directly at [Customer service emaill] with your order number. We will override the previous decision and issue a full refund immediately. We take full responsibility for this mistake and apologize for the way you have been treated.
Love the prices and hair on this site just the tracking sometimes doesn’t update and it makes it a bit difficult for me because I have to make sure to be home to get it
wouldn't recommend. shipping / processing takes way way too long. They won't let me return or exchange even though the lace and the wig is intact. it was just too big but they said too bad
I ordered the same wig as the girl on the cover. My wig is DEFINITELY NOT 250 density and DEFINITELY NOT 30 inches. I won’t ever buy another wig from this company. I only rated it 2 stars because the lace is okay and hair texture is okay. Also it does shed. And they don’t post bad reviews on their site. Just to let yall know. So don’t go off of the reviews. I’m tired of these wig companies lying to us and stealing our money. Just Give me wtf I paid for! I work too hard for my money!
Honestly they don’t deserve the one star. I ordered a frontal wig 30”curly/wavy hair. Nothing was customized. If so the wig wouldn’t be so big. The hair is not soft at all. The length is shorter than a 28” wig I have from another company. This company is advertising refunds for unsatisfied customers yet I’m going on the 5th email with customer service. Don’t waste your time with Amanda’s hair. Look for better quality hair and better customer service.
SCAM SITE BEWARE!!!! First my shipping was delayed for almost a month after the given delivery date! Once it finally came in then will send you cheap hair claiming to be 100% virgin. When you ask for a refund they will DENY even if you did not install the hair. They claim they accept refunds but they do not. They will say every item is a CUSTOM unit and that it CANNOT BE RETURNED! This is a fraudulent business and has already been reported to my bank
I ordered 7 wigs from Amanda Hair and they were supposed to be 22 inches long and 250% density. The only thing they got right was the number 7. The wigs were short (18 inches long) and thin (150% density). I contacted CS to let them know and they said if I brush them more they will look fuller. SMH. I shipped them all back for a refund because they offered me a 10% discount and ignored me when I asked for the return address. I spent $1700 on wigs and they just lost a customer because they were trying to get me to keep those beauty supply store looking wigs. Good luck with your order if you use them. I gave them 1 chance only.
I was trying to buy a wig from Amanda hair through PayPal. It will not let me pay through PayPal. I absolutely know my bank card is good but it keep saying RETRY. THAT IS A RED FLAG FOR ME. 🚩🚩
I Purchased a wig on this site for $200 I tried to return the product that was never taken out of the package they did not allow me to return it. I sent over 7 emails and text messages. The final email said you ate this one. I buy wigs all the time but I will NEVER PURCHASE FROM HERE AGAIN!!!
I paid $380 for a wig that has been advertised MULTIPLE TIMES on social media, Pre Plucked and Pre curled. It DID NOT COME LIKE THAT AT ALL. I reached out to them for a return, and they kept giving me the run around, offering me $20 back to keep the hair. Biggest scammers I've met. Definitely will NEVER purchase from them again.
I knew not to buy colored hair from companies like this online because they are just reposting other stylist work and try to attempt to duplicate the work. They failed miserably in trying to copy the actual stylist work!! And there's no way it's 100% human hair. It's for sure Amazon quality hair which is NOT human hair!!! The hair is just terrible!!
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