Mental wellness is not one-size-fits-all. For many people, traditional treatments simply aren’t enough. Better U is a next-generation mental healthcare company delivering scientifically proven, alternative treatments designed to help you feel better: starting from addressing the root causes.We offer both in-office and at-home ketamine therapy treatments for individuals struggling with treatment-resistant depression, anxiety, and PTSD. Backed by neuroscience and delivered with empathy, our care model integrates psychedelic-assisted therapy, ketamine therapy, holistic psychiatry, psychotherapy, and even ketamine-based pain creams, providing a truly comprehensive approach to healing from the inside out.What sets Better U apart is not just what we offer, but who we are. Our team includes Harvard and Mayo Clinic–trained doctors, therapists, and researchers with diverse expertise in psychedelic medicine and alternative healing modalities. United by a shared mission, we’re here to make breakthrough mental healthcare more accessible, compassionate, and effective for all.If you’ve felt stuck, numb, or overlooked, know this: healing is still possible and you don’t have to do it alone. Better U is here to help you reset, reconnect, and rediscover what it feels like to be whole.
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Is Better U legit?
Better U (betterucare.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss User experience, Product, Customer service. Last updated 2026-09-03.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and helpful customer service team for making their wellness journey exceptionally comfortable and safe. Many consumers note that the well-structured programs and accessible guidance have genuinely improved their overall well-being and daily lives.
However, some people mentioned facing communication gaps, rushed appointments, or occasional logistical issues during their treatment process. A few reviewers felt that the therapy did not effectively meet their personal expectations or provide the lasting relief they desperately needed. Some individuals also experienced scheduling difficulties when trying to fit the required sessions into their busy daily routines.
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I have had nothing short of a fantastic experience with this company. I have been with them for quite some time and every interaction has been positive.
The staff I have spoken with, especially my personal provider, have been so kind, understanding and empathetic. I have a nonstandard case because of some prior medical history and they have gone out of their way to work with me on more than one occasion
I feel heard and understood. They reach out to make sure things are going ok, ask if you need any support. Never once on those calls was there any attempt to upsell, it felt truly genuine.
I have found with some telemed companies you talk to the Dr for 2 minutes, get the rubber stamp, and don't hear anything till you get that call asking if you're ready for a refill. I don't have that feeling here. Especially after the due diligence they did in regards to my case to make sure I would be safe.
Let's not forget the app. There is so so much valuable information, links to resources and playlists, journal prompts and so much more. Things other apps charge an arm and a leg for.
In light of giving a 100% honest review I will say that 6 months ago I would have only given 4 stars maybe. Communication was very slow over the weekends but they have stepped up their game. Even reaching out over the holiday when I needed something.
BetterU has been a pillar in my foundation for some time and I don't see that changing anytime soon if they keep this up!
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
I have lived 99% of my life in prison in my own head. It’s been an intense journey but one that has given me my voice back, brought me closer to God and given me the Serenity to accept the things I can’t change, the courage to change I can, and the wisdom to know the difference. I was the biggest sceptic but I’m a believer now. I made one deal with myself before I started. If I felt more distant from God I would stop immediately. I don’t. I feel closer than ever. I’m only at session four and my memories are coming back. I feel like I can learn again. I feel like me again. And the world will finally know me for me. Before I went to a church gathering I had done a session and everyone just felt something different in a good way! One of my closest friends literally said “It’s nice to see you not hyper vigilant for once.” She’s known me for years. I thought I hid it well. 😂. I could write books on my traumas and I feel as though I’ve accomplished in two weeks what a talk therapist couldn’t do in 25 years. It’s been renewing of my mind and regenerating to my body! More breakthroughs are coming but I will be worshipping the Lord harder than ever this Sunday (and everyday) and I believe it’s only going to get better. BetterU is a Catalyst for change. One word of advice…. Have a firm foundation and be able to ground yourself or you might get lost. Screw running. Face your fears and learn to live. P.S. My chronic intense back pain is gone as are my erratic bowel movements.
I have absolutely loved this company and the experience it has provided. There is so much more than just "healing" to discover. I am happier, slower to anger, think faster, speak better, and overall less anxious. But also, I have found a more profound perspective on life itself and live with more presence than ever before.
The ketamine therapy didn't really work for me. I'm not saying it's a bad company or a scam, just that for me the product didn't do what it claimed to be able to do. I was just as depressed after 12 treatments as I was when I started. I followed all of the protocols and also did therapy and other antidepressants at the same time. I never got the clarity or breakthrough epiphanies that they said I should get. All it did was make me feel trippy for a while, and groggy and nauseous. Even with anti nausea meds. The journal prompts did not feel relevant to me or my issues, and provided no insights at all. The "integration sessions" felt rushed and I did not feel like enough support was provided and the counselors did not really address my concerns.
Additionally, the treatment protocol takes up so much time and has so many requirements that it is nearly impossible to have a full-time job or any kind of hobbies or social life while doing this treatment. Having to miss out on the things I enjoy made my depression worse and made me feel more isolated and lonely. Having to deal with taking time off work and fitting the treatment into my schedule only served to add to my anxiety and cause me even more stress. The treatment requires you to have a support person present, which poses an inconvenience for me and my family, as they have to rearrange their schedules. The company charges almost $60 extra per session for a "virtual" support person which is an absurd amount for an hour long session, where the person isn't even doing anything. I'm really glad this worked for so many people but for me the results are very disappointing considering the time and financial commitment. Antidepressants worked so much better for me, at least at first. And, they are cheaper and don't require the amount of time needed here. I will just have to keep trying antidepressants until I find one that made me feel as amazing as my current one did for 7 years before it decided to quit working on me. Hopefully I will find something. There are lots of treatment options out there - unfortunately this is not the right one for me - and I had to waste $1,400.00 - not covered by insurance - to find that out. It might work for other people but I don't think ketamine is right for me.
Reply from Better U2026-03-05
Hi, thank you for sharing this feedback and we are sorry for the concern this has caused. Because we prioritize privacy and confidentiality, we are not able to discuss any individual situations or billing questions in a public forum. We would welcome the chance to speak with you directly; please contact our team at [email protected] with “ATTN: Clinical Supervisor” in the subject line so our team can review this in a private setting. We are sending you love on your journey.
For me and my situation, Better U has turned out to be the right solution, at the right time, delivered in the right way. The support is comprehensive and there are a lot of free/included support things (like group sessions, integration calls, etc.) I have enjoyed every single interaction I've had. Oh and it works (at least for me).
Reply from Better U2026-03-05
Thank you so much for taking the time to share these kind words. Feedback like this truly means a lot to our entire team.
Never received the refund I was supposed to get. Canceled the order the day after and before my scheduled Tella med because of MRI results and never received a refund or a return response once I shared the MRI results.
Reply from Better U2025-12-23
Thanks for sharing your experience. We want to clarify for transparency that your refund was already processed in full after your cancellation request and review of your information.
Our policy is that if a patient is deemed ineligible prior to starting treatment, we issue a refund, which is exactly what occurred in your case. We also have records confirming that your MRI results were reviewed and the refund was completed.
If you’re unable to locate the refunded amount, we recommend checking with your bank or card issuer, as processing times can vary. Our support team is also happy to resend confirmation or assist further if needed.
We take these matters seriously and aim to handle every case fairly and promptly.
My initial and only dose of ketamine immediately caused tinnitus. It's been over 6 mos with no relief. I no longer have ANY peace or quiet EVER! The loud hissing and ringing I constantly hear interferes with sleep and greatly increases stress and anxiety. The increased sensitivity to noise makes running my business an excruciating task. I will have to sell my business and find a new career. I have 8 unused doses of ketamine that I wasted $700 to get. I was never informed of the risk of permanent injury from this product. Attempts to get assistance have been met with actions to avoid accountability. Better U has treated me in an unprofessional and unethical manner. Far from helping me Better U has caused injury and financial loss.
Reply from Better U2025-12-23
We’re truly sorry to hear how distressing this experience has been for you. We take concerns like this very seriously, and we want to make sure you have the opportunity to speak directly with our clinical leadership.
Our Medical Director has attempted to reach out to you to discuss your experience, review your case in detail, and address next steps from a medical standpoint. At this point, the most appropriate and effective path forward is for you to connect directly with them.
Please call or text our office at your earliest convenience so we can facilitate that conversation with the Medical Director as soon as possible. We want to ensure your concerns are reviewed thoroughly and handled with the care and attention they deserve.
Please call or text 323-433-5883 at your earliest convenience.
I am a nurse and have never had better care!
I was somewhat apprehensive about doing a drug like Ketamine at home, but because of medication intolerance I had no other options. I can say it was the BEST decision of my life. It has eliminated physical symptoms of anxiety that had been with me so long I had no idea they were even there. I am my old self again!
The staff are AMAZING! They are incredibly knowledgeable, call and check in on you, have the best insights to your experiences and I have never felt more cared for and safe from anywhere than Better U.
The therapy has been VERY safe, and they monitor my vital signs to make sure there are no issues.
I am so grateful for this program. THANKS BetterU!!
Better U is fantastic. They make the process of receiving treatment incredibly stress-free. Their support team is caring, empathetic and easily accessible.
I have been on Ketamine for 3 months now, and I feel that it has done its job to get me to a much brighter look on life. This is the last month I will be taking it. It's not a drug you necessarily have to be on for life. But, as they say, everyone is different.
I was able to cut my antidepressant in half, barely need to take my anxiety drug and completely off two others!
When they say Ketamine "rewires" your brain, its true! When I wake up in the morning now, I am ready to start the day instead of "how am I going to get through this day?"
The staff has a great understanding of what you are going through, more than my personal psychiatrist does to be honest (not saying you should stop your own doctor.) They work hard to make sure you're progressing and will move mountains to help you.
For instance, I had a recent problem with the shipment of an order being late that would have resulted in skipping my next scheduled dosage. I don't know how they did it, but they made sure I got my refill on time! They communicated with me the entire time reassuring me they were doing the best they could do to help me. To me, that meant a lot! That I wasn't talking to a robot but real caring people that cared about me.
In closing, I highly recommend BetterU will do the same for you. I never thought I would get to a place where I am now and owe it all to Ketamine.
Ready to start my journey with a panic free, uplifted major depression and other various disorders that ruled my world always knowing BetterU will be there to help me should I need it.
Colleen J Reese
A Survivor
Hi… This time I spoke with Jan… Who has the patience of a saint… Literally stayed on the phone with me while I stumbled through each part of the intake process, making sure everything is in order for my clinician Monday so that zoom meeting will go smooth… thank you!!
Better U gave me a reason to appreciate life again
I have tried better u when I lived in California and then when I moved to Tn they did not offer it. So I went with mindful which was absolutely awful! I will review mindful on their trust pilot. So let me tell you when I found out better u was offered in Tn I ran! I have been treated with the most highest care and trust. The coaches and doctors really listen to me. Take the time out of there day literally any time and any day to answer my question. Specifically Alejandro and Thea have been my consistent point of reference and care. Just hearing me out and listening to whats causing me pain in my life and offering real solutions that actually work has transformed my life from the deepest darkest depression that I or any normal person would never be able to crawl out of withoht Better U! I will say the price is the same as other clinics but higher quality medicine and most professional.
Best therapy for someone when conventions psy meds don't help.
Honestly this therapy has been the only thing to quiet the noise in my head for a good length of time. Helps wonderfully to look over situations without the emotional attachment.
This therapy has been legitimately life changing. I went from active, constant, intrusive suicidal ideation to stability within a couple sessions. I've been making incremental improvements every session since then
I'd say now I'm pretty happy. I feel like fifteen years younger, I have clarity, I rediscovered the joy in my hobbies.
I think you need to be pretty intentional with your therapy, setting, and the time shortly before and for a while after your treatments. Good music makes a world of difference, personally I like upbeat funky house music mixes. Not too fast paced, but soulful, funky, joyous dance music always hits the spot for me. Understand that any habits you try to reinforce with CBT in the time after your therapy and during it will be very sticky, so be careful with dark, negative media or any kind of negative emotion during or after the experience. Things like emotions and thought paradigms are "sticky" for several hours after and during
The staff is great. I have loved every experience I've had with the therapists and other employees / reps. They are all friendly and genuinely seem to care. I did have one refill from Precision that honestly was a little bit bunk, but not totally so, just not really up to snuff potency wise. Newer pharmacy has been exemplary, as were the initial refills. Overall, I cannot recommend Better U enough. I evangelize it to my depressed homies and have watched friends find success as well
I found myself in a pickle after leaving the comfort of 1 on 1 ketamine therapy. I found out about online Ketamine therapy I think from Facebook. Better U was one of the first company's I saw advertised. I compared them with everyone else and found their price per dose to be competitive. Their welcome kit was top of the line and exceeded expectations. The only perk another company was offering was a VR helmet promo, but their per dose wasn't as attractive.
I went with Better U and couldn't be happier. The integration process was warm clear and comfortable. The materials were great. The Spotify Playlists encouraged me to upgrade my dormant Spotify account and now vigorously use it and canceled YouTube Music.The focus lessons are fantastic and journal prompts invaluable. They also followed up with me to check my progress and see if I had any questions. They gave me codes for discounts for refill packages and were kind enough to offer a last discou t when I lost my job and was struggling to pay financially. All in all this is an enlightened company doing healing work . I am thankful to have chosen Better U for my ketamine treatment needs.
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