Mental wellness is not one-size-fits-all. For many people, traditional treatments simply aren’t enough. Better U is a next-generation mental healthcare company delivering scientifically proven, alternative treatments designed to help you feel better: starting from addressing the root causes.We offer both in-office and at-home ketamine therapy treatments for individuals struggling with treatment-resistant depression, anxiety, and PTSD. Backed by neuroscience and delivered with empathy, our care model integrates psychedelic-assisted therapy, ketamine therapy, holistic psychiatry, psychotherapy, and even ketamine-based pain creams, providing a truly comprehensive approach to healing from the inside out.What sets Better U apart is not just what we offer, but who we are. Our team includes Harvard and Mayo Clinic–trained doctors, therapists, and researchers with diverse expertise in psychedelic medicine and alternative healing modalities. United by a shared mission, we’re here to make breakthrough mental healthcare more accessible, compassionate, and effective for all.If you’ve felt stuck, numb, or overlooked, know this: healing is still possible and you don’t have to do it alone. Better U is here to help you reset, reconnect, and rediscover what it feels like to be whole.
Written by the business, not verified by us.
Is Better U legit?
Better U (betterucare.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss User experience, Product, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and helpful customer service team for making their wellness journey exceptionally comfortable and safe. Many consumers note that the well-structured programs and accessible guidance have genuinely improved their overall well-being and daily lives.
However, some people mentioned facing communication gaps, rushed appointments, or occasional logistical issues during their treatment process. A few reviewers felt that the therapy did not effectively meet their personal expectations or provide the lasting relief they desperately needed. Some individuals also experienced scheduling difficulties when trying to fit the required sessions into their busy daily routines.
Auto-generated from all reviews of this business. For reference only.
I was diagnosed with medication resistant acute depression. I was advised to try Ketamine therapy. I found BetterU and thought their onboarding process was smooth and effective. I ended up having an issue with a shipment and the manager handling my account called me and worked everything out. He went above and beyond my expectations
Then I needed an expedited shipment based on my travel schedule. Mark, my customer service rep, followed my shipment through to ensure delivery. He was not only helpful, but absolutely delightful to speak with
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
I paid the full amount for 9 treatments and that was $792 minus $100 promo so $692. They charged my card the full $792. When I downloaded their portal they wanted an additional $79 per treatment unless I had someone to sit with me for 3 hours before, during and after treatment. They also required I pay for a subscription to Spotify premium so I could listen to their music. What a scam!
Reply from Better U2026-03-04
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation may feel.
Because we prioritize patient privacy and confidentiality, we’re not able to discuss any individual situations or billing questions in a public forum. We would welcome the opportunity to review your concerns directly. Please contact our team at [email protected]
with “ATTN: Clinical Supervisor” in the subject line so our team can look into this with you in a private setting.
We also want to clarify that patient safety is a core part of our program. For at-home treatments, we require that patients have a trusted peer present during their sessions to help ensure a safe and supportive environment. If someone does not have a friend, colleague, or family member available to be present, we offer the option of virtual peer support for $59 per session so patients can still meet this safety requirement.
Our team would be happy to review the details of your account and answer any questions you may have. Please reach out to us directly so we can assist.
Frustrated! trying to use App to chat with someone…anyone!
I’m using this link cuz I’m unable to contact anyone online through the app or chat. Are there only specific hours that someone is available???
or am I missing something 🫣
Chats are not being delivered since December 2025 😱
Please help, thank you.
Reply from Better U2026-03-04
Hi! We are sorry you are having this issue, please contact [email protected] and we can work this out. We apologize again!
The experience is transformative. The administration is sound and professional. Their staff facilitate self exploration and are wonderful to work with.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
Very thankful for these treatments. It has truly saved me. Awesome support group. Starting to get my life back. Have no idea where I would be if I didn’t have given Better U a try.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
Better U wasn’t a “bad” experience, but it was an emotionally confusing one. I wish the expectations, structure, and pricing had been clearly explained from the start. Some of the communication I received felt defensive at moments when I was simply trying to understand what I was paying for and what support was actually included. When you’re already vulnerable and seeking help, tone matters — and the lack of clarity made the process feel heavier than it needed to be. They did try to fix things later, but the early miscommunication shaped the whole experience.
I now work with MindScape. Their process has been clearer, more clinical, and about one‑third the price of Better U. If you’re seeking care at a fair price and with a consistently respectful tone, I’d recommend giving MindScape RX a look.
Reply from Better U2026-03-04
Hi, thank you for sharing this feedback and we are sorry for the concern this has caused. Because we prioritize privacy and confidentiality, we are not able to discuss any individual situations or billing questions in a public forum. We would love to get the opportunity to discuss more, please contact our team at [email protected] with “ATTN: Clinical Supervisor” in the subject line so our team can review this in a private setting. Good luck on your wellness journey.
What made my experience great was the overall sense of safety, professionalism, and genuine care from the team. From the beginning, everything was handled in a calm and supportive way, which made it much easier to trust the process. I never felt rushed or dismissed — instead, I felt listened to and respected.
The company does an excellent job creating a comfortable environment and clearly explaining what to expect. Communication has been consistent, and the staff has been attentive and compassionate throughout. That level of care makes a big difference, especially when undergoing a treatment that can feel vulnerable.
Most importantly, the treatment itself has been working well for me. I’ve experienced a noticeable sense of calm and comfort, and I feel more grounded and hopeful. That positive shift has meant a lot.
I appreciate the mission behind this work and the way it’s carried out with professionalism and empathy. Thank you for providing such a supportive experience.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
My experience with Ketamine therapy has exceeded my expectations. I had been taking Xanax 2 mgs three times a day since 2014....I am now Xanax free.
I have not had a single panic attack since starting Ketamine. I also have arthritis as well as a generally beat up body from 22 years in the Army. Ketamine has even decreased my arthritis pain and associated inflammation as well. It's been the singular best and most effective treatment for both my PTSD and multiple anxiety issues. It's been life changing; I wish I had discovered Ketamine therapy sooner. Highly recommend for anyone who has anxiety, depression, PTSD and even arthritis and inflammation.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
They cannot even respond to emails with simple questions. This is after multiple attempts at communication. If a company cannot even answer emails, I sure as hell am not going to trust them to administer a drug.
Reply from Better U2026-03-04
Hi, thank you for sharing this feedback and we are sorry for the concern this has caused. Because we prioritize privacy and confidentiality, we are not able to discuss any individual situations or billing questions in a public forum. We would welcome the chance to speak with you directly; please contact our team at [email protected] with “ATTN: Clinical Supervisor” in the subject line so our team can review this in a private setting.
I highly recommend Better U. I felt that they actually care about you getting what you need out of the medicine. To come out successful. They have very helpful modules to get the most of your experience. The integration coach was also very helpful. You don’t feel alone. I already feel better after 4 sessions, after being stuck for months in a dark slump.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
I can honestly say BetterU changed my life. I haven't felt joy in years and more I do. They're communicative and helpful with anything I've needed assistance with.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
The ketamine and support team has helped exceed my expectations. It has helped me mitigate my depression, restless leg syndrome, drinking alcohol, and become more focused.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
Very professional and caring organization with very good therapists and counselors. The sessions were definitely a trip but I did not notice any Improvement in my anxiety and depression. Good luck.
Reply from Better U2026-03-04
Thank you for your review. We care deeply about privacy, so we are not able to address any specific situations here or confirm whether we have a relationship with any reviewer. We do take all feedback seriously and would really value the chance to learn more in a private setting; please contact our team at [email protected] so we can look into this further together.
The ketamine therapy Telehealth is an emerging industry with a lot of competitors out there whether its oral intranasal intramuscular or IV solution so it was a bit overwhelming to pick one over the other. I went with the first advertisement I came across on social media which was BetterU. Now I started with BetterU and tried a-lot of the other competitors ketamine and while the oral ketamine was the same product (most of the time its the same compounding pharmacy that services several different companies at once) it was the customer service that continued bringing me back to BetterU namely my patient coordinator Mr. Turek. Anytime there was an issue with the flavor or logistics payment errors etc he swiftly took care of it.
Regarding the actual ketamine itself, it was life changing! The resiliency I was able to create, moment of my childhood I was able to address, and the using ketamines neuroplasticity I was rework existing negative feedback loops and create positive ones.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
I don’t post a lot but had to say something because this has helped me more than years of traditional treatments. Better U’s ketamine treatments program is structured in a way that felt safe and guided. The nasal spray option has been perfect for me when I don’t want a full-dissociation experience but still need to calm the anxiety spirals.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
I appreciate the educational programs and the kindness of the providers. I’ve always found everyone to be very personable and easy to connect with, which made this experience feel both safe and supportive.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
I’veLong-Term Patient Feeling Disappointed by Recent Care been with Better U for several…
I’ve been with Better U for several years, and for a long time I genuinely felt supported and grateful for this program. Ketamine therapy helped me when other options hadn’t, and I’ve recommended Better U to others in the past based on my early experience.
Over the last several months, though, I’ve grown increasingly concerned. Since a pharmacy change, the medication no longer feels consistent with what I previously received at the same prescribed dose. I’m not claiming wrongdoing — but as a long-term patient, the difference has been noticeable and unsettling.
Continuity of care has also become a significant issue. I seem to have a new doctor or provider nearly every appointment, which makes it difficult to build trust or feel that anyone truly knows my history. Phone calls are rarely returned, and when I do need to schedule a doctor appointment, the wait can be up to two weeks.
One experience in particular was especially difficult. Around Christmas, my prescriber did not send my prescription to the pharmacy for over a week, even though I had clearly explained that I was out of medication and that the holiday period is a very hard time for me emotionally. I shared that I was struggling and having flashbacks. Despite this, it took four separate phone calls before anything moved forward, and responses only came via brief text messages days later. That lack of urgency and follow-through was deeply disappointing.
I’m sharing this publicly because repeated attempts to resolve these issues privately haven’t led to improvement. When you’re already dealing with stress and mental health challenges, these kinds of delays and communication gaps don’t just feel frustrating — they add to the burden.
I want this to work, and I’m not trying to attack the company or dismiss the many people who’ve had positive outcomes. However, given the ongoing issues with responsiveness and continuity, I’m now also looking into other programs. I truly hope Better U can take feedback like this seriously and make improvements, especially for long-term patients who’ve relied on this care.
Reply from Better U2026-03-05
Hi, thank you for this review. We are sorry about this experience and we would like to do anything we can to make it right. Because we prioritize privacy and confidentiality, we are not able to discuss any individual situations or billing questions in a public forum. We would welcome the chance to speak with you directly; please contact our team at [email protected] with “ATTN: Clinical Supervisor” in the subject line so our team can review this in a private setting.
Better U is the first place I found where NAD+ is recommended with ketamine therapy, and the difference in my day-to-day energy is soooo much more. My brain isn’t foggy anymore, (first time since covid) their therapists actually check in, which makes it feel like a real program instead of a random medical website.
Reply from Better U2026-03-04
Thank you so much for sharing your experience. We truly appreciate your kind words and will share your feedback with our clinical leadership team.
The People I have spoke to have been very informative and Genuine. This is a incredible tool that you must put the time in yourself to truly maximize the benefits. It definitely has sped up the healing process in ways I wasn't expecting. If you do your homework and put in the time, you will thank yourself, and you deserve that..
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