Bigtoe (bigtoe.yoga) has a 4.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 58% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-06.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the massage therapists for being remarkably professional, punctual, and exceptionally skilled at relieving physical pain. People truly enjoy the in-home sessions because they create a wonderfully relaxing atmosphere right after the treatment. Furthermore, consumers appreciate how straightforward and convenient it is to schedule appointments directly through the platform without any hassle.
However, some people mentioned frustrating experiences regarding customer service responsiveness and overall booking adjustments. Consumers reported dealing with unexpected last-minute cancellations, unhelpful communication from support agents, and occasional instances of providers arriving significantly late to their scheduled appointments.
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Therapist can cancel last min, and your money's on hold. They don't seem to care about customer service at all. The other apps are more expensive but definitely more reliable.
Reply from Bigtoe2026-08-19
Thank you for the feedback. We understand how frustrating a last-minute provider cancellation can be, especially when funds are temporarily tied up. Reliability and customer support are extremely important to us, and we appreciate you highlighting where your experience fell short.
Darek is one of the best massage therapists I have ever used. Skillful and extremely pleasant. My sore neck and knee have never felt better. I highly recommend using him.
I had hired them for a message therapist and paid online. "Victor" to come to my home for a massage. He was stuck at the gate of my community, because my mobile carrier had changed my phone number, though I hadn't authorized it, and I hadn't given the new number to gate security personnel. He wasn't allowed through, so Bigtoe emailed me to call Victor, I did, it was the same number of a woman I was communicating with the night previously who I was going to meet on a date, but never showed up, "Brianna." I didn't leave Brianna a message, but eventually called the Marion County Sheriff's office and reported what had happened. I had made this appointment online, how were the 2 connected, the woman I met on OkCupid.com that never appeared for my date and was scamming me about being there in the parking lot, then telling me to go somewhere else, having the same telephone number as Victor the massage Therapist who was to come to my house for a massage? All this has been documented with the Sheriff's office, including providing Victor's/Brianna's telephone contact number.
Bigtoe charged me a "Cancelation Fee," that I've also reported to my credit card company, 119.99 for all this? How they get away with this stuff is incredible to me, but I recently moved to Florida from New York, and have never encountered as many scam artists.
I absolutely do NOT recommend this service. The customer service is terrible and non responsive. Providers are late and can add charges. Also, most importantly, both my husband and I tried a few providers and none of them are skilled. I used similar services like Soothe in other cities and had MUCH more positive experience.
Carrey arrived on time and was professional. Her set up was fast and included spa music with water sounds. She understands how to massage out knots in the body.
Ebonie was great. She took the time to really listen to what I needed and made sure to focus on those areas throughout the session. She checked in often to make sure the pressure was right and that I was comfortable. I left feeling much better than when I came in. Professional, attentive, and genuinely cares about giving you the best experience. I highly recommend her.
Julietta Massella Massage I cannot recommend Julietta Massella highly enough. She is, without question, one of the best massage therapists I have ever had in my entire life.
From the moment she arrived, her warm, kind, and calming personality immediately put me at ease. She is incredibly professional, knowledgeable, and clearly passionate about what she does. You can tell she is exceptionally well-trained and truly understands the art and science of massage therapy.
What impressed me most was how she perfectly balanced efficiency with genuine care. She never rushed a single moment and made every minute of my 90-minute session count. Her touch was gentle yet incredibly effective, leaving me feeling completely relaxed while also addressing areas that truly needed attention. She has an amazing ability to know exactly what your body needs.
Julietta is thoughtful, considerate, easygoing, and an absolute joy to work with. She creates such a comfortable and welcoming environment that you immediately feel like you’re in the best hands possible. By the end of the session, I felt lighter, refreshed, and more relaxed than I have in a very long time. I honestly know I’m going to sleep like a baby tonight!
Finding someone this talented is rare, and I can confidently say I have found my forever massage therapist. If you’re looking for someone who is professional, intelligent, compassionate, highly skilled, and genuinely committed to providing an exceptional experience, look no further than Julietta.
Thank you, Julietta, for such a phenomenal experience. You have a true gift, and I cannot wait to book my next appointment. Five stars simply aren’t enough!
This was my first time using Big Toe and I got lucky from the beginning. I stumbled across BigToe searching for “in home massage”. Usually when I try a new massage place I have to try a few different masseuses to find the one I like best. I prefer a deep firm massage with stretches (Sports massage).
Lynn was EXCELLENT. She was punctual, friendly, and gave an incredible massage. I am still feeling wonderful 3 days later. I am dogsitting (live in) for a week and Lynn was very patient with the dog.
Bigtoe is more expensive than going to a physical massage parlor because of the convenience of having them come to you, which is understandable in my opinion. Convenience always costs more. If I were rich I’d have a live in masseuse 24/7. Massages are great to relieve stress and tension, muscle aches, and increase blood circulation.
I will use BigToe again and I will request Lynn EVERY time. I’m sure there are many other wonderful masseuses at BigToe, but I’m a person who sticks with what they know when possible. Lynn’s massage pressure, pinch and holds, and massage techniques/strokes was exactly what I was looking for. And I’m so happy to have found the perfect masseuse on my first try at BigToe.
I highly recommend BigToe and most definitely recommend Lynn.
Thanks Lynn for the wonderful massage. I will book again 🙏👍🏼
The massage therapist was over 15 min late and informed in less than an hour she would be late via text. This was a 9:30 pm massage for a two hour session. I was informed they can be up to 30 mins late but if the customer doesn’t answer the the door within 15 mins it a no show and pay full price. They weren’t even willing to offer a partial refund for their Contractor being . I was concerned for my safety at this point due to late evening. I WOULD NEVER RECOMMEND THIS SERVICE. They were not even willing to provide a partial refund due to their staff being late.
Also keep in mind if your contractors can arrive up to 30 minutes late that means that it still takes time for them to set up their equipment so a customer has to be put back at least 30 to 45 minutes, but still paying full upfront not good business
Due to this poor business practice, I will be reporting this matter to the Better Business Bureau.
Both providers were amazing and very accommodating! They were professional and talented! Kudos to them both! Thank you for making the day so special for the bride!
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