Bigtoe (bigtoe.yoga) has a 4.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 58% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the massage therapists for being remarkably professional, punctual, and exceptionally skilled at relieving physical pain. People truly enjoy the in-home sessions because they create a wonderfully relaxing atmosphere right after the treatment. Furthermore, consumers appreciate how straightforward and convenient it is to schedule appointments directly through the platform without any hassle. However, some people mentioned frustrating experiences regarding customer service responsiveness and overall booking adjustments. Consumers reported dealing with unexpected last-minute cancellations, unhelpful communication from support agents, and occasional instances of providers arriving significantly late to their scheduled appointments.
Auto-generated from all reviews of this business. For reference only.Great experience with a really fantastic masseuse. Would use this service again for sure. Booking process was pretty straight forward and the option to add upgrades was nice too
Thank you for the wonderful review! We’re so glad you had a fantastic experience and found the booking process smooth and convenient. We truly appreciate your support and look forward to serving you again.
Thank you for the kind words! We’re glad you had a calm and professional experience. We truly appreciate your feedback.
Kina came out on Mother’s Day for my wife’s massage. She was very kind and professional. We will definitely book with her again!
Thank you for the wonderful feedback! We’re so glad Kina helped make Mother’s Day special with a kind and professional experience. We look forward to serving you again.
While traveling, my back went bad, probably from the hotel beds. Stephanie was able to get my pain to stop and get me back on my feet!
Thank you for the wonderful feedback! We’re so glad Stephanie was able to help relieve your pain and get you feeling better during your travels. We truly appreciate you sharing your experience.
Booked an appointment. Girl didnt show. They didnt want to refund me. Terrible service. Stay away.
Thank you for the feedback. We’re very sorry to hear about your experience. A provider no-show is unacceptable, and we understand your frustration regarding the refund concern. We take situations like this seriously and are reviewing the matter internally.
The reason for this lower rating for this particular massage app is two fold. 1) the app is not detailed enough or flexible enough to allow you to discuss time frames, or options etc. Once they line you up with a masseuse you don’t have the ability or opportunity to choose from any others who might want the job, if you don’t like who they chose for you plus you can’t cancel without losing your money. . You are limited to whomever they select for you. The app in general is just not very flexible. 2) second, their customer service is pretty terrible. Not helpful at all or accommodating and definitely not customer oriented. If you wish to change the time, even if the masseuse agrees to it, they will charge you $75 for any changes. If you don’t like who they chose for you and want to cancel you get billed the entire amount. It’s just very inflexible and the customer service is poor at best.
Thank you for taking the time to share this detailed feedback. We understand your frustration regarding flexibility, provider selection, and policy enforcement. We’re continuously working to improve both the booking experience and customer support, and we appreciate you highlighting areas where you felt we fell short.
Gerald gave an amazing massage. He was early and set up to start right on time. Strong massage, but not to the point of hurting. Loved it and will ask for him again.
Thank you for the fantastic feedback! We’re so glad Gerald delivered such a strong and well-balanced massage experience. We truly appreciate your recommendation and look forward to serving you again.
Thank you for the wonderful feedback! We’re thrilled to hear you had such a great experience with Gillian and truly appreciate your kind words.
She is just what I was looking for I wanted deep tissue massage and was just great
Thank you for the great feedback! We’re so glad you found exactly what you were looking for and enjoyed a great deep tissue massage experience.
This company may well be a scam, my name is Robert and I'm not a bot. I booked a massage for the next day and did not recieve the service, then I was told that the masseause did come to my house, but used the wrong number, also made no attempt via email to connect or email me anything like a confirmation. This was followed. by the worst customer service via chat and email, unsurprisingly, they don't have a number to call. Absolutely. Do not use.
Terrible customer service. Got hung up on and yelled at by the actual masseuse that I asked them not to send because she was previously aggressive. They are keeping my $200 and will chalk it up as a no show…I’m right here where I said I’d be in my home… have been here…no masseuse, TWICE! Had a terrible experience several weeks before this as well but thought I’d give em one more chance. They will take your $ and make any excuse not to do the service. Therapists are constantly rescheduling and if their new timeline doesn’t work for them your shit out of luck. Kiss your money goodbye. Go literally anywhere else
Thank you for sharing this feedback. We’re very sorry to hear about your experience and understand your frustration regarding the communication, scheduling issues, and billing concerns. This is not the level of service we aim to provide, and we take concerns like these seriously.
Erica was very professional and did a terrific job. I hope to see her again in the future!
Thank you for the wonderful feedback! We’re so glad to hear Erica delivered such a professional and terrific experience. We look forward to serving you again in the future.
He was professional, respectful, and made the whole at-home experience feel very comfortable and relaxing. He was attentive, skilled, and you can tell he really knows what he’s doing. I felt so much better afterward and would definitely recommend him to anyone looking for a great massage therapist.
Thank you for the wonderful review! We’re so glad to hear you had such a comfortable and relaxing experience. We truly appreciate your recommendation and are happy the session left you feeling so much better.
Martina was wonderful! She was punctual and professional while also warm and friendly. She understood exactly what we needed and we felt so much better after our massages. I highly recommend her service!
Thank you for the wonderful feedback! We’re thrilled to hear Martina delivered such a warm, professional, and attentive experience. We truly appreciate your recommendation and are so glad you both felt better afterward.
Lalini was amazing . She has heavenly hands . Thank you . One of the best Deep tissue massages ever had. thank you so much
Thank you for the amazing feedback! We’re thrilled to hear Lalini delivered one of the best deep tissue massages you’ve ever had. We truly appreciate your kind words.
These people are a scam they charged me $600 for a bday massage party they text you back and forth which is unprofessional i sent them my address to the Airbnb the day before through text no response they sent the people to the wrong address and didnt accommodate me and only gave me a 20% refund they didn’t tell me they weren’t coming until 1hr after my party started so wasted money and time on my friends bday and then theme was massages and facials (no show) and the just stopped responding save your money book another company they are a bunch of con artists the therapists are unprofessional as well
Thank you for sharing your experience. We’re very sorry to hear about the issues surrounding your event booking, communication, and the missed services. We understand how disappointing and frustrating this must have been, especially for an important birthday celebration. We take concerns like these seriously and appreciate the feedback.
Booked a massage for the first time had to cancel because we needed doctors note didn’t have one wanted to book another date and they charged us a fee very sad way of doing buisness experience was not good especially for a first time user.
Thank you for the feedback. We’re sorry your first experience with us was disappointing, especially under those circumstances. We understand how frustrating unexpected fees can feel, and we appreciate you sharing your perspective.
This was a fantastic experience! Jazz was one of the best massage therapist I’ve ever had. She was professional and very good at her job.
Thank you for the wonderful feedback! We’re thrilled to hear Jazz delivered such a fantastic experience. We truly appreciate your kind words and are glad you enjoyed the session.
The girl let herself in. When I got to the entry way she was claiming that my mini Aussie doodle scratched her ankle and she couldn’t stay. This was untrue as he is very tame, and regularly groomed and nail trimmed. It was an obvious scam to not have to perform service and still get paid. Then she even asked me to give her her tip now anyway or she would call the police. I said no. So she destroyed all my potted plants on the way to car. I have all this on Ring camera. Total Scam.
Thank you for bringing this to our attention. What you’ve described is extremely serious and not reflective of our standards or how our providers are expected to behave. We take this very seriously and are reviewing the matter internally.
Ms. Destiny was both professional and accommodating for both me & my besties massage session. Would've liked a receipt from the company.
Thank you for the lovely feedback! We’re so glad Destiny provided a professional and accommodating experience for you both. We truly appreciate you choosing Bigtoe.
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