Lily was great
Lily was prompt, professional and effective.
About Bigtoe
Data updated- Website
- bigtoe.yoga
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 58% (15/26)
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Is Bigtoe legit?
Bigtoe (bigtoe.yoga) has a 4.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 58% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the massage therapists for being remarkably professional, punctual, and exceptionally skilled at relieving physical pain. People truly enjoy the in-home sessions because they create a wonderfully relaxing atmosphere right after the treatment. Furthermore, consumers appreciate how straightforward and convenient it is to schedule appointments directly through the platform without any hassle. However, some people mentioned frustrating experiences regarding customer service responsiveness and overall booking adjustments. Consumers reported dealing with unexpected last-minute cancellations, unhelpful communication from support agents, and occasional instances of providers arriving significantly late to their scheduled appointments.
Auto-generated from all reviews of this business. For reference only.What people say
Got a massage from David B through Big…
Got a massage from David B through Big toe, it was God awful, he sexually violated me, and I am pressing charges. He also violated another woman last year through another company and Big Toe still employed him, even after his license was suspended. I found the information on the State of Michigan website. It’s public information. This is a train wreck to go through. I am LIVID🤬🤬🤬🤬
Leah has a kind and calming energy and…
Leah has a kind and calming energy and gives an excellent massage. Highly recommend!
She was very professional
She was very professional, friendly and caring. Gave a great massage
Ask for Phatcharin
Ask for Phatcharin Big toe has the best pricing and the most highly skilled therapists of all the outcall services I have tried
Excellent company sent an excellent…
Excellent company sent an excellent massage therapist. I will definitely be back. She put me to sleep with her hands.
Valter was fantastic
Valter was fantastic! One of the best massages I have ever gotten.
Reply from Bigtoe2026-06-12
Thank you for the fantastic feedback! We’re so glad to hear Valter delivered one of the best massage experiences you’ve ever had. We truly appreciate your kind words.
It was the best experience I've had in…
It was the best experience I've had in a while.. Really professional and very pleasant. Will recommend...A++++
Reply from Bigtoe2026-06-12
Thank you for the wonderful review! We’re delighted to hear you had such a professional and enjoyable experience. We truly appreciate the recommendation and your kind words.
Never showed up
Never showed up, never texted or called and customer service said they would “coach her.” Will never use this company again.
Reply from Bigtoe2026-06-12
Thank you for the feedback. We’re very sorry to hear about the no-show and the lack of communication. We understand how frustrating that must have been, and this is not the level of reliability we strive to provide.
What a wonderful and warm masseuse and…
What a wonderful and warm masseuse and woman! Can’t wait until next time!
Reply from Bigtoe2026-06-12
Thank you for the lovely feedback! We’re so glad you had such a warm and enjoyable experience. We truly appreciate your kind words and look forward to serving you again.
Hands down the best massage I’ve ever…
Hands down the best massage I’ve ever had. She was incredibly professional, attentive, and made me feel completely comfortable from start to finish. Her pressure was perfect, she listened to my needs, and I could tell she genuinely cares about providing an amazing experience. I left feeling completely relaxed, refreshed, and like a weight had been lifted off my shoulders. If you’re looking for someone who is skilled, professional, and truly talented at what they do, I cannot recommend her enough. I will absolutely be booking with her again! ✨💆♀️🤍
Reply from Bigtoe2026-06-12
Thank you for the incredible review! We’re thrilled to hear you had such an exceptional experience. We truly appreciate your kind words and recommendation, and we look forward to serving you again.
The service department is wonderful
The service department is wonderful! So kind and quick! They will keep you updated and they did a fantastic job. As well as making sure no lights were left on the vehicle after service and gave it a nice complimentary car wash too! Highly recommend the service department here.
Reply from Bigtoe2026-06-12
Thank you for the wonderful review! We're delighted to hear you had such a positive experience and appreciate you taking the time to share it.
Julia was fantastic
Julia was fantastic! Great we're working out that really hard knots, and listening to what I had to say. I felt like a million bucks after! She was the ultimate professional!
Reply from Bigtoe2026-06-12
Thank you for the fantastic feedback! We’re so glad Julia was able to work through those tough knots and provide such a professional experience. We truly appreciate your kind words and are thrilled you left feeling like a million bucks!
Great Deep Tissue Rub
Wei was incredibly punctual both starting and ending our session. He used plenty of oil and I got a really good deep tissue rub. Wei is a lovely person and I got a terrific rub.
Reply from Bigtoe2026-06-12
Thank you for the wonderful feedback! We’re so glad to hear Wei delivered a punctual, professional, and effective deep tissue massage. We truly appreciate your kind words and are delighted you had such a great experience.
Imola is a Truly Gifted Therapist
Imola is a gifted, highly skilled massage therapist. She is warm and trustworthy. I felt comfortable with her immediately. She is highly skilled and experienced. I recommend her very, very highly.
Reply from Bigtoe2026-06-12
Thank you for the wonderful review! We’re thrilled to hear Imola made such a positive impression and delivered an exceptional experience. We truly appreciate your kind words and recommendation.
1 out of 5 stars.
1 out of 5 stars. I am writing this review not just for myself, but for the hardworking massage therapist this company treated with complete disrespect. I booked a massage through Big Toe Mobile Massage in Charlotte for a family member who had just come out of major surgery — a six hour procedure. Less than an hour before the appointment, his medical team informed us that massage was not safe for him at this stage of his recovery. I immediately contacted Big Toe Mobile Massage by email — their only available contact method, which is a problem in itself — to explain the situation and request a reschedule. They responded that I was outside their three hour cancellation window and therefore could not reschedule. I then followed up asking whether they would honor my payment toward a future appointment, given that the service could not be delivered due to a medical emergency beyond anyone's control. They never responded to that email. Their massage therapist — who had already arrived at the hospital and handled this entire situation with extraordinary grace and professionalism — personally advocated for me via text, asking the company to honor my payment. Their response to her made it clear that I was welcome to rebook — but would need to pay again in full. That means paying $179 twice and receiving one session. For a medical emergency cancellation. And when their therapist asked whether she would be compensated for showing up today, they told her she would only receive 50% of what I paid. This company ignored a grieving family member in a medical crisis, refused to honor a payment for a service never rendered, and shortchanged their OWN hardworking massage therapist in the process. Zero stars would be more accurate.
Reply from Bigtoe2026-06-12
Thank you for sharing your experience. We’re sorry to hear about the medical circumstances surrounding the appointment and understand how difficult that situation must have been. We also appreciate your kind words about the therapist’s professionalism. While our policies are designed to balance the needs of both clients and providers, we recognize that situations involving unexpected medical events can be especially challenging, and we appreciate your feedback.
This was my first time using Bigtoe and…
This was my first time using Bigtoe and I had the best experience. Danielle was so knowledgeable about the body. Best massage I have gotten in a very long time!
Reply from Bigtoe2026-06-12
Thank you for the wonderful review! We’re thrilled to hear your first experience with Bigtoe was such a positive one. We’re glad Danielle’s knowledge and skill made such a difference, and we truly appreciate your feedback.
Jennifer is fantastic!
Jennifer was punctual, great energy, and gave a great massage. It as an all around terrific experience.
Reply from Bigtoe2026-06-12
Thank you for the wonderful feedback! We’re so glad to hear Jennifer delivered a terrific experience from start to finish. We truly appreciate your kind words and are happy you enjoyed your session.
Great experience
Great experience! I would definitely recommend Jonathan! Very patient and calm! It is nice to not have to leave your home and have someone come to you!
Reply from Bigtoe2026-06-12
Thank you for the wonderful feedback! We’re so glad Jonathan provided such a calm and professional experience. We truly appreciate your recommendation and are happy you enjoyed the convenience of in-home massage.
Great Experience
I found Bigtoe on a Google search at 430 pm and I got an appointment with Daniel N. for 6 pm in the comfort of my hotel room. I went to Nashville for a sporting event and pulled my back and left knee on the first day so I was pretty concerned about recovering fast enough to play the next day. Daniel gave me an incredible 90 minute massage. He's a wealth of self care knowledge. Highly recommend his services. I will definitely book him again the next time I'm in Nashville.
Reply from Bigtoe2026-06-12
Thank you for the fantastic review! We’re thrilled to hear Daniel was able to help you recover and get back in the game. We truly appreciate your recommendation and are glad we could provide a convenient, high-quality experience during your trip.
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