Bigtoe (bigtoe.yoga) has a 4.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 58% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the massage therapists for being remarkably professional, punctual, and exceptionally skilled at relieving physical pain. People truly enjoy the in-home sessions because they create a wonderfully relaxing atmosphere right after the treatment. Furthermore, consumers appreciate how straightforward and convenient it is to schedule appointments directly through the platform without any hassle.
However, some people mentioned frustrating experiences regarding customer service responsiveness and overall booking adjustments. Consumers reported dealing with unexpected last-minute cancellations, unhelpful communication from support agents, and occasional instances of providers arriving significantly late to their scheduled appointments.
Auto-generated from all reviews of this business. For reference only.
Leticia provided perfect pressure. She checked in with me from time to time, worked out all my knots, and left me feeling like a new person the following day. I HIGHLY recommend letting her go to town on your back, neck, and glutes. She will fix you right up.
Reply from Bigtoe2026-04-08
Thank you for the fantastic feedback! We’re so glad to hear Leticia delivered the perfect pressure and helped you feel so much better. We truly appreciate your strong recommendation.
Best massage ever. He was so polite, quick to set up and take down. Customized both of our massages to our medical needs and hit all the pressure points that needed to be addressed. I've had a knots in my neck shoulders and upper back. They are gone. I highly recommend Jumoke. I will be requesting him in the future
Reply from Bigtoe2026-04-08
Thank you for the amazing review! We’re thrilled to hear Jumoke delivered such a personalized and effective experience. We truly appreciate your recommendation and look forward to serving you again.
Joselyn was excellent. She showed up on time and was very polite and courteous. She gave a very good 2 hr massage that helped release my back spasms. I would highly recommend her.
Reply from Bigtoe2026-04-08
Thank you for the wonderful feedback! We’re so glad to hear Joselyn provided a professional and effective session that helped relieve your back spasms. We truly appreciate your recommendation.
Isabel was great, Friendly and helpful. Very soft with the hands and very knowledgeable. Thank you so much!!
Reply from Bigtoe2026-04-08
Thank you for the wonderful feedback! We’re glad to hear Isabel provided such a friendly, knowledgeable, and gentle experience. We truly appreciate your kind words!
Sub par management and an hour late massage.
The masseuse arrived over an hour late.
The 90 minute massage was 65 minutes.
Management was unwilling to do anything about it.
Use this company at your own risk.
Reply from Bigtoe2026-04-08
Thank you for your feedback. We’re sorry to hear about the delay and the shortened session—that’s not the experience we aim to provide. We take concerns like this seriously and are reviewing what happened internally.
She was very attentive to my needs. She made sure I was comfortable and she paid special attention to my problem areas. I would definitely book her for future sessions.
Reply from Bigtoe2026-04-08
Thank you for the wonderful feedback! We’re so glad to hear your therapist was attentive and focused on your needs. We truly appreciate your trust and look forward to serving you again.
I am a therapist and this app is not helpful resourceful or fast . Zeel much better for therapist least they compensate you
I am a therapist and this app is horrible they send you to unsafe areas and make you waste your time and not compensate you even when your there and a client was a no show
Terrible place - they will charge you no matter you get the massage or not.
Reply from Bigtoe2026-04-08
Thank you for your feedback. We understand how frustrating billing concerns can be and take them seriously. Our policies are designed to be transparent, and we’re continuously working to improve the overall experience.
Seamless and professional. I can’t believe I was able to get a superior massage within three hours of deciding that’s what my body needed. So much easier than booking at a spa with some random person who you have no idea who you’re going to get.
Reply from Bigtoe2026-04-08
Thank you for the fantastic feedback! We’re so glad you enjoyed the seamless experience and quick booking. We truly appreciate your trust and are happy we could deliver exactly what you needed.
Euniq was great! , She wastimely, courteous and very skilled! I felt a thousand times better when she was finished! Thank you so much
Reply from Bigtoe2026-03-15
Thank you for the wonderful feedback! We’re so glad to hear Euniq was punctual, courteous, and delivered such a skilled session. Delighted you’re feeling so much better!
The masseuse was at my hotel complex and cancelled at the last minute. Quite inconvenient and unprofessional.
Reply from Bigtoe2026-03-15
Thank you for the feedback. We’re sorry for the last-minute cancellation and understand how inconvenient that must have been, especially when you were expecting the session to begin. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
The masseuses are booked on time however this website is definitely not user-friendly. There is absolutely no grace period to cancel a massage and immediate 12% is charged whether you cancel within 30 seconds or 30 minutes. The longer you wait the more the cancellation fee is.
 Also tip/gratuity is already included whether you enjoyed your service or not.
Reply from Bigtoe2026-03-09
Thank you for the feedback. We understand that cancellation policies and platform usability are important parts of the overall experience, and we appreciate you sharing your perspective. We’re continually working to improve the booking process and make policies clearer for clients.
I was going to sign up for a massage on their website however I ended up adding myself to two waitlist. I then got a text from this company saying they had availability as soon as 2:30 in my area so I went back and booked. I was told that I would have my therapist booked within an hour however after almost 3 hours, I still did not have a therapist booked. Even though I asked support initially to verify that I had a female therapist requested and they said yes they actually came back and asked me again if I would be open to having a mail. This is just been an awful experience because I’ve missed two other appointments that I was on a waitlist for because they called during the time that I was waiting for this company to find a therapist for me. I do not recommend.
Reply from Bigtoe2026-03-09
Thank you for sharing your experience. We’re sorry the booking process did not work smoothly and understand how frustrating it must have been to wait for confirmation. We’re continuously working to improve availability matching and communication so situations like this are avoided. We appreciate the feedback.
Tie was amazing! She was punctual, warm, and we built rapport immediately. She was a true professional and an artist in her craft. I have gotten regular massages for the last 3 years and her body work was best in class. Her draping techniques were fantastic and she was able to get to the problem areas AND keep me completely comfortable and covered. That is a skill in and of itself. When I find myself back in this area I will definitely be reaching out for her again.
Reply from Bigtoe2026-03-09
Thank you for the fantastic review! We’re thrilled to hear Tie delivered such a professional, attentive, and comfortable experience. We truly appreciate your kind words and look forward to serving you again when you’re back in the area.
The most amazing experience. Helped so much with post op pain and bruising.
Reply from Bigtoe2026-03-09
Thank you for the wonderful feedback! We’re so glad to hear the session helped with your post-op recovery and brought you relief. We truly appreciate you sharing your experience.
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