We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to [email protected] and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficial
Written by the business, not verified by us.Creality (creality3dofficial.com) has a 1.8 out of 5 rating on OK.one, based on 228 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-10-25.
We are having issues with the printer already and it is not even a month old, but that isn't really relative to the customer service, or lack there of that we receive from Creality. With lost packages, response times of up to 72 hours and lack of care this is probably one of the worst companies to have bought from.
I bought a 3D printer from Creality direct. After 2 weeks the unit failed. Creality does not want a return nor exchange the unit. Their 12 month warranty does not mean anything. I now have a dead printer and lost my money.
Extremely poor service. Placed an order for laser glasses end of November and told 4 to 10 days for delivery. Now 1 week out from Christmas and still showing as not been processed. My son ordered a 3D printer and he also waiting too. They not responding to emails or complaints. I have asked if they can't deliver then pay back our money . Still not heard from them.. Starting to look like a bunch of thieves. Don't waste your time ordering from these guys as their service is just non existent and you can better service elsewhere. Don't spend your money on Creality!
Non-existing support. Ordered K2 combo on 31.11.2025 9pm Ordered K2 Pro combo at 1.12.2025 1pm K2 combo delivered to my adress on wednseday, took 3 days K2 Pro combo they decided 2x the cost printer should be sent with worse delivery needed 9 full days for it to be sent out to next terminal, currently sitting at around 15% the way to my country. Support doesnt do anything. Given the fact that in 9 days and every day talking to their CS they havent contacted me ONCE trough email, I just want to let everybody know, that if you buy items from Creality, expect to repair, figure stuff out on your own, because quite frankly their support is there only to delay and not offer any solutions at all!
I was in love with this printer ... for 2 weeks. Then the hotend backed up and jammed clogging the entire enclosure, break one of the fans and a sensor. I emailed their support. Never recieved an acknowledgement of my message. The following day I used their online chat. It was like pulling teeth trying to get responses. After about 30 minutes they finally said there was a ticket and verified it was me. I emailed them photos of the extensive damage. Detailed information on what was broken. They assured me someone would reach out to me within 12 hours. 4 days later (each day me having to chat their support and re-explaining the multiple issues) I receive an email from the with a link to a video on how to clean the hot end. That was it. Fortunately I've only had it for 2 weeks so I'm returning to B&H for a full refund. I've had bad experiences with their support in the past as well with a resin 3D printer i purchased. Lesson learned. I will NEVER but a Creality product ever again and I don't recommend that you do either.
I bought an entry level model, the Ender-3 V3 SE 3D Printer. It did not work on arrival. The filament nozzle did not heat up properly. I ask to return the item and for a refund. They instead gave me advice on how to troubleshoot the device. It was things like 'measure the energy supply for some board' or 'dismantle the wire pressing block'. But no option to return and get a refund. I will now involve my credit card provider and try to get my money back via Section 75.
Terrible customer service. I regret my purchase.
Not affiliated with Creality at all. This is a reseller. Not recommended for large purchases. Comms were OK but I feel cheated!
Everything went flawlessly. Received as a gift, almost the day after ordering and the printer arrived a few days later, about 4 working days. The printer works perfectly and I am a satisfied customer.
Absolute horrible experience. This is by far the worst online shop i‘ve bought something. After ordering, nothing happened for 7 days. When i asked what’s going on, the package was on the way the following day. Since it was shipped to late, i already was gone from the receiving address. The so called „Customer Support“ denies to give me the return address because i cannot send a photo from the parcel. This is horrendous.
Be careful when ordering from Creality I returned an unopened Otter Lite scanner with official proof of delivery and signed receipt at their German warehouse. Despite this, Creality claims they “cannot find the package” and still refuses to refund me. After nearly 2 months and 15+ emails, I am still waiting for my money. Even with proof of delivery, getting a refund can be very difficult.
I had issues with a printer Tried a lot of ways to communicate with them with no success. The persin in their chat would start a conversation and finish the chat as soon as I mentioned the problem
What a load of rubbish. Never worked properly and has been an expensive lesson. They won't replace or refund my money. Unit stopped working and I wanted to send to them to repair but they said they only offer online support - they sent me a part which I couldn't fit back properly. Not sure what to do, maybe Consumer Affairs.
Bought a k1 max what a joke this company is they have said no return warranty past two months based in china they have said i have to use a heat gun and repair it myself then they will send parts beware of this company and shop elsewhere
Bought ender 5 max, arrived in non working condition with braked head and other stuff. Contacted a support, and waited for answer for a week, contacted again, they started answering with some weird stuff like send that take pictures, took more then else 1 week. They sayed something they dont know what parts they should send, then i asked to send it back, on what they sayed oh see its already passed 2 weeks and you cant send it back. So they not want fix it under warranty and not want accept back. Clap mine hands to creality. Its garbadge without any support or possibility to use. I made same miatake 5 years ago and now again, china quality is china quality. Avoid if you care your money and time.
Purchased a printer on a Wednesday. Estimated delivery the following Wednesday. Friday it had not shipped yet, so I proactively asked about the status. I was assured that the logistics team was working on it, and that my order will arrive on time. The following Wednesday I sent another email to inquire about the status, as it still showed as not shipped. Friday I finally got a reply, and I was told my order was marked for potential fruad, and they would need to see a copy of my ID before continuing. I completely understand the necessity of preventing fraud. If they said what they needed the first time, it would have still arrived late but before I needed it. It wasn't until my continued persistence asking about what was happening that they decided to reply and get more information. Now it's going to arrive too late and I'll have to go somewhere else.
My son never received his printer despite several attempts to contact costumer service.
I bought an Ender 3 and when it arrived I used it for a whole year without any problems. When my nozzle broke I emailed the costumer service and they provided a replacement. 5 Stars.
Bought a Halot-Mage, got super excited about all the models I was going to make and paint with the kids. Printer arrives and I set it up, amazing! Use it twice, go to turn it on the following day after test prints and nothing. I emailed daily for support with nothing back and eventually spoke to someone on chat. 2 weeks ago today my printer was delivered, it’s been a very expensive desk ornament for the last 12 days!! Absolutely shocking customer services and would not recommend
Bought a Ender 3 Max Neo in October 2024. Since then I have had to replace the CRTouch leveling probe 5 times. I have told Creality support that the machine has a defect, they have disagreed, but are willing to continue to send me replacement CRTouch parts. I have asked for a replacement again and again with no success. I have now requested a refund on this defective machine and have been been so much as told, Too bad for you. So yes, Stay away from this company, but elsewhere.
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