Terrible customer service.
No response to email. No ability to call. Terrible customer service. Delivery took around a month.
About Dakota Lithium Battery
Data updated- Website
- dakotalithium.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 12% (2/17)
Do you own Dakota Lithium Battery? Claim this profile for free and start replying to reviews.
About this business
Here at Dakota Lithium we create sustainable energy products to help people across the planet with affordable transportation and long-lasting energy storage. The Dakota Lithium advantage: * Twice the power as traditional batteries. * Half the weight.* Charges up to 5 x faster.* Lasts 4 x as long.* Safe & reliable.100% US Based Support: Have a question? Talk to a real person right away at [email protected] to consumer pricing: Get a high quality battery straight from the manufacturer.
Written by the business, not verified by us.Is Dakota Lithium Battery legit?
Dakota Lithium Battery (dakotalithium.com) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 12% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the batteries are remarkably lightweight, compact, and consistently deliver reliable power for various outdoor and household needs. People also highlight the highly efficient delivery service, mentioning that orders arrive quickly and that the website provides very detailed information to make purchasing easy. Some reviewers were not happy with customer support, reporting frustrating difficulties in getting timely responses or assistance regarding warranty claims. A few other people also felt that shipping times could occasionally be much slower than initially expected, sometimes lacking proper tracking information.
Auto-generated from all reviews of this business. For reference only.What people say
Cannot talk to anyone or will not…
Cannot talk to anyone or will not answer emails or phone calls. Customer service is terrible. Would not purchase anything else from this company.
Fast delivery Jo
Fast delivery, well built product
36v 60ah lifepo4 stopped working after…
36v 60ah lifepo4 stopped working after 3 years. Performed all required troubleshooting and testing. Called DL numerous times, emailed and filled out support form. No response after a month of waiting. This company is horrible! 11 year warranty and no support.
Can't honor the warranty
I ordered three 100ah lithium battery's for my bow mount trolling motor. I've had them for 3 years and have 2 of the 3 go bad. I was able to get a warranty replacement on the first bad battery but it was with a different size battery (the dimensions were smaller). This made it difficult for where I mounted my batteries, but I made it work. I recently had a second go bad, and it's been 5 months, and still they have not been able to provide me a replacement. What good is a warranty if you can't get a replacement? No communication about when the replacement will be available. Do yourself a favor and avoid this brand.
AVOID AT ALL COSTS!!!!!!!
AVOID AT ALL COSTS!!!!!!! $850 for a battery with a 10 cent handle. It broke and could have dropped on my foot or in the water. Called customer service and they said it was NOT AVAILABLE. Website has no customer service features. NOW WHAT!!!
Absolute worst customer service, Dishonest Company
Absolute worst customer service. I ordered a 320 ah battery for my set-up. Prior to order no one had returned my two phone calls -no one answers anymore, they expect you to leave a message that they never reply to. Against my better judgment I went online and ordered a battery. I never received an email confirmation. I did take a screen shot of order online. After waiting I contacted them via email and did get a response. I told him I had received no order confirmation or any information about my order. I sent him the screenshot shot. He said he’d take care of it and send the information to me. That didn’t happen. I didn’t get replies to another call or email to my contact. I never received confirmation or a shipping notice or anything. I called and left a message a few days later telling them to cancel my order and I sent an email to this one contact saying the same. The battery showed up at my doorstep that afternoon via Fed-Ex. I was never informed it was coming and no one ever replied to my calls or emails. Then on the day the battery showed up the contact emailed me and said he had been out -no explanation as to why he never sent my order confirmation or arrange for me to get a shipment notice which I never did. He asked if I wanted to return it and I said yes. I had thought I’d get stuck with the battery. He gave me an email link to request RMA. Now I that was three days ago and no word from them. I sent a second email today. I’ve been polite but I’m not sugar coating this. Dakota Lithium has a screwed up customer service. It has no business calling it customer service. I want my money back and I will not accept paying a restocking fee or shipping. They dropped the ball and like so many people before me blew me off. If they’re so busy they don’t answer their phone or bother to call anyone back then they have a serious problem. I want a full refund and a call tag to pick this up and I won’t order from them again. I can get excellent products from their competitors who actually have decent customer service and better tech support. Dakota your products aren’t cheap. Your customers deserve to be treated decently whether purchasing inexpensive or expensive items. Not your silence. UPDATE: Ongoing trying to get my money back. Dakota Lithium isn’t even letting people leave messages anymore and email from support is a canned response. By Tuesday it will be two weeks that I’ve been trying to get a an RMA and a refund. No response. I’m taking this to my bank for a dispute, filing an FTC report as well as BBB. I strongly recommend avoiding this company. Leaving messages that they have limited phone and email capabilities is not an excuse, not inspiring and it’s a ploy. Not receiving a return call from 4 weeks ago to sales, nor any returned calls from when you could leave messages is a red flag. They don’t respond to anything.
Great products but it took a really…
Great products but it took a really long time to get batteries this time. You may want to work on that.
Total Lack of Support
I bought a 48V 96Ah LIFEPO4 battery in May of 2024. When I put the boat in this spring, the battery died after about 20 minutes. I recharged the battery to full charge with the appropriate Dakota charger. The battery died again. This has happened 4 times. I contacted Dakota via their website Tech Support questionnaire 6/15. Called on 6/17 and got a voice mail indicating that it would be over 2 weeks to get back to me. No one responded in any way to either inquiry. Subsequently, I emailed them on 6/23 and 7/13. I also called again on 7/16. These messages included details of the voltages taken, charger used, outboard motor and time to failure. I have yet to hear any acknowledgement from Dakota. Right now I have $2600 boat anchor. Based on their lack of communication and support, I can not recommend this company to anyone! I am amazed at their lack of communication and acknowledgement of my correspondences. I am not if this is because the battery is under warranty and the issue is likely with the BMS in the battery. For anyone that buys a Dakota, I say good luck.
It has been over a month since I tried…
It has been over a month since I tried contacting you about my issue with a new product and still have not heard back concerning it yet. It took 12 days to get a reply back informing me that it would take another 2 weeks or more to get an answer. I'm still waiting! This is the worst customer service I have experienced from any company ever. It shows complete disregard to your customers after the sale.
Happy with the service
I was having solar panels put on my 5th wheel in 3 days and wanted bigger batteries installed at the same time Dakota company had them here in 2 days ,thank you for that, after 1 month in use so far they have been working great 👍
Worst Company to do business ever
Worst Company to do business ever. First of all try giving their customer support number a call. listed on their website, the current wait time to get customer service is over 2 WEEKS!!!!!! This is not even funny. Second we bought batteries that had 54Ah they discontinued them a couple years ago.... We have owned them for 4 years. The warranty is supposed to be 11 years, SPOILER ALERT, they no longer make that battery thus it does not qualify for replacement or warranty of any kind! I would give this company negative stars for their predatory ways.
Terrible customer service
Bought an expensive battery less than a yr ago. BMS malfunctioned. Had to buy a new battery because I couldn’t get any or zero help of warranty or tech support battery was over 1k. Called an emailed 3weeks straight, no answer. Terrible customer service
unacceptable support
two incidents where I needed support with them, and each time I was ghosted, blown off after weeks of poking and poking. They do not respond quickly. If you have a trip coming up or your boat is not working properly, you are probably going to be very sad, I have reached out across multiple channels and cannot get support for my batteries. Currently on my second issue and have not received a reply in almost two weeks. Phone calls do not work. Emails do not work. I have no idea what to do.
No Customer Support
36V, 60AH Lithium Battery failed within 9 months of purchase. This battery is advertised with an 11 year warranty. Many repeated attempts but Dakota support team is completely unresponsive.
Best customer service and quality
It got here
It got here, got it charged, just waiting for the weekend to test it out.
Good products
The biggest problem I have is not in…
The biggest problem I have is not in stock batteries I just punched a new golf cart with a new Chinese lithium battery No where near the performance of Dakota lithium battery
Brandon customer service
Brandon was on the phone with me for 30 minutes, did a very good job. I purchased a dual purpose 1000 ca 60 ah, thank you
The Inverter Store
CASETiFY
Synoshi
EVOLVED
VR WAVE
AndaSeat
Electromaker
Connection