Get healthy and flavorful meal kits delivered to your door. Organic ingredients in every meal that fit your diet and lifestyles. Vegan, Vegetarian, Paleo, Gluten-Free, Keto and more.
Written by the business, not verified by us.Green Chef US (greenchef.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently mention that the ingredients are remarkably fresh, organic, and paired with delicious recipes that make home cooking both simple and fun. Consumers really appreciate the wide variety of meal choices available, which easily fit different dietary needs and save valuable time during busy weekly schedules. However, some people mentioned unexpected charges for boxes that were accidentally processed after trying to skip or cancel an upcoming delivery. A few other people also felt that certain shipments suffered from quality control problems, such as missing items or produce lacking its usual freshness.
Auto-generated from all reviews of this business. For reference only.The produce is always fresh and the spices add just the right zest, my husband and I have enjoyed every meal. The meals are easy to prepare and the website is easy to navigate. This is by far our favorite food service!
Hi Terri, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The Green Chef Team
The quality of veggies is getting worse. This has happened a few times already. They are either moldy, wilted, and not fresh.
Hi Lyudmila, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the declining quality of your vegetables, including receiving items that were moldy, wilted, or otherwise not fresh on several occasions, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef! Warm regards, The GreenChef Team
Always good quality fresh ingredients! Easy to follow cooking steps & excellent nutritional information. We would like to see dishes with less spice & have the option of salads as main dishes please.
Hi Jo, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a desire for more meal options with lower spice levels and the addition of salads as main dish choices, we are glad to hear that you enjoy the high quality of our fresh ingredients, the easy-to-follow steps, and our nutritional information. We understand we didn’t meet your expectations regarding menu variety and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef! Warm regards, The GreenChef Team
Meals have been overpriced and over seasoned
Hi Tracy, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our meals being overpriced and consistently over-seasoned, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef! Warm regards, The GreenChef Team
Hi Catherine, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The Green Chef Team
Everything was delicious and I have a new fondness for truffle seasoning.
Hi Susan, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The Green Chef Team
Lately some of the veggies have been less than fresh. My preselected meals are definitely not selected for “me in mind”- and I’ve mentioned this before. The steak selection from our last meal was awful compared to the rest of our past meals. All the chicken dishes are great!
Hi Eydie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh Warm regards, The Green Chef Team
Ice pack is melting so things are not frozen when they arrive
Hi Linda, Thank you for your review. It is feedback like yours that helps us grow and improve! While we aim for every box to arrive perfectly chilled, we are sorry to learn of your experience with the ice packs melting and your ingredients not arriving at the proper temperature. We understand we didn’t meet your expectations regarding food safety and quality, and we would love the chance to resolve this for you. We will forward this feedback to our packaging and logistics teams to review our insulation protocols for your area. In the meantime, someone from our team will be reaching out to you via email to discuss this further. Thank you for giving Green Chef a try. Warm regards, The Green Chef Team
DO NOT USE THIS COMPANY! They deliver food you did not order and were not told you are paying for just to see their menus. In fact, I put on green chef that I NEVER wanted shellfish and magically it arrived today and they refuse to refund what I did not agree to and they are also refusing to help with the return of the box. This is total FRAUD and the company is dishonest. Also, as a side note, Rachelle (not in the U.S.) answered the support number with another company and then said "Green Chef" and told me it was a long wait for a supervisor and did not want to get me one. This is a total joke and she also told me that when you look at menus you are automatically agreeing to the food order they show you. That is also not honest. I have NO SUBSCRIPTION and NO AGREEMENT with this company yet they want to charge me hundreds for a box I did NOT order.
Hi Jamey, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving a delivery containing shellfish despite your dietary preferences, being charged for an order you did not agree to while simply viewing menus, and encountering a dismissive customer service experience where a supervisor was denied and return assistance was refused, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef! Warm regards, The GreenChef Team
The last meal with artichoke was like eating the tough husk of the corn cob. Perhaps better instructions on stripping off a couple layers of the artichoke would help. This was our first time using this vegetable. That being said, it was the first bad experience out of 30 meals. Ingredients are always fresh. Oh… you also forgot to add the chicken stock with the meal.
Hi John, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving a meal with missing chicken stock and artichokes that were too tough to eat due to a lack of clear instructions on how to properly prep and peel them, we are glad to hear that this was your only negative experience out of thirty meals and that your ingredients are consistently fresh. We understand we didn’t meet your expectations regarding the guidance for new ingredients and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef! Warm regards, The GreenChef Team
Coconut milk was spoiled and rice package had a small hole in it allowing the rice to leak out of the package. I have had pretty good luck over the last year but have noticed the delivery has gotten sloppy May consider trying another company
Hi Katy, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving spoiled coconut milk, a damaged rice package that resulted in leakage, and a noticeable decline in the care and quality of your deliveries over the past year, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef! Warm regards, The GreenChef Team
Love picking my meals out ahead of delivery. Certain items I don't use from one dish, I can swap out with other meals. It's opened my eyes to try new spices and ingredients.
Hi Michelle, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. Warm regards, The Green Chef Team
Food was great, recipes are good. I would love it if I could choose both gluten free and dairy free.
Hi Vicki, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The Green Chef Team
Hi Denise, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef. Warm regards, The Green Chef Team
Hi A wee, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The Green Chef Team
Great delivery and time to review meal choices. Food is good quality but pre frozen meats so you can’t refreeze and must cook them. Negative is that there is a lot of repeated ingredients in “different meals” like dates, almonds, roasted red peppers, lemon and lemon based sauces.
Hi Matthew and Denise, Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. We’re delighted to hear that you’re enjoying the reliable delivery and the high quality of our ingredients. We also really value your honest feedback regarding the repetition of ingredients like dates and lemon sauces, as well as the logistical constraints of our pre-frozen meats. We want our menu to feel fresh and diverse every week, so we’ll definitely share your notes with our culinary team to help us shake things up. Your kind words and constructive insights mean a great deal to us and encourage our team to keep delivering the best experience possible! Warm regards, The Green Chef Team
I was referred to Green Chef from a family member. I received 3 free meals and just paid shipping. After this I have been receiving the Mediterranean meals. The vegetables, protein and spices and complete meals are fabulous. My husband usually doesn’t cook but enjoys preparing these meals. Prep only takes about 30 minutes and well worth it. Portion size and calorie count we are very happy with.
Hi Michelle, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The Green Chef Team
Too much prep work required in the cooking process. A meal prep should mean that the ingredients are prepared and ready to use. Also too much prep with making fresh said dressings, what s waste of time and energy on something that could be easily purchased from the grocery store.
Hello, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef. Warm regards, The Green Chef Team
On April 30, I wanted to try your service. I was texted and emailed a discount of 50% on the first box and 20% on the next two months. I selected my box (and was repeatedly reminded I could make changed to this order until midnight, April 30 for a May 5 delivery). Upon checking the receipt, I saw the discount was not applied. I tried numerous times to get it to activate through the email and text links-but to no avail. I tried chatting with a live agent, who kept saying, I had to do it online, before discontinuing the chat. Frustrated, I just went online and canceled the subscription on April 30…assuming I was canceling before starting. Now I find you charged my card the full $126 and in calling your “customer service” find that there is some other hidden process for canceling, that the agent never disclosed-nor is clear on your site. The best I was offered was a credit on Green Chef? Finally I demanded, and it needs to be processed, a credit of 50% back to my credit card as that is the original amount I was “lured” into paying. What you are doing is classic “bait and switch” without fully and clearly disclosing your policies and practices. I will be reporting your company to the BBB, Yelp and Reddit reviews as well as the NC Attorney General office. Additionally, I will make sure local news investigative reporters are aware so they can produce a story so that other consumers can be aware of deceptive practices such as yours. UPDATE: The team at Hello Fresh/Green Chef reached out to apologize and offered a full refund. While that is appreciated, for future consumers, please understand that it seems that once you select the first box, while you can make changes to that box within a certain window, that does not apply should you choose to cancel before start. I still am uncertain why that isn’t clearer on the site or why the promised discounts didn’t get applied, but to be fair, the company did what they could at this point.
Hi Tim, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your promotional discount not applying, being charged after cancelling your subscription, and the frustrating support you received regarding a refund, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef! Warm regards, The Green Chef Team
I love this company. The recipes are all delicious with very few they were just okay but still good. The ingredients are all organic. Its a little pricier than other but worth it for what you get.
Hi Erin, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The Green Chef Team
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