Eary very knowledgeable and nice did…
Eary very knowledgeable and nice did job took care of problems.
About Super
Data updated- Website
- hellosuper.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/9)
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About this business
Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Written by the business, not verified by us.Is Super legit?
Super (hellosuper.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the professional, friendly, and knowledgeable staff who always arrive promptly on time and explain every single detailed step of the appliance repair process clearly. Consumers genuinely appreciate the fast, reliable, and efficient service provided, noting that skilled technicians regularly resolve difficult household issues quickly and professionally. Some reviewers were not happy with customer support and response times, experiencing long delays, missed appointments, and frustrating scheduling difficulties. A few customers also noted poor communication issues, unhelpful office staff, and unresolved mechanical problems lingering after multiple service visits.
Auto-generated from all reviews of this business. For reference only.What people say
It was a Great experience
It was a Great experience. He did a great job
Nail was very professional
Nail was very professional, honest, and kind. He did the diagnostic test, figured out the issue, and offered trustworthy advice! It was a pleasure to have a professional come in and care about the customer instead of just profiting! Thank you so much for your honesty! Would definitely recommend them if you’re looking for trustworthy technicians! Thank you so much. - Am
Easy process, great service.
Easy process. Quick response. Great customer service. Knowledgeable. Explained what he was doing. Outstanding.
Great service
On time
On time, knowledgeable and very pleasant. Very satisfied.
This is the worst company I have ever…
This is the worst company I have ever encountered—absolutely terrible service and completely unprofessional. I have been waiting for my air conditioner to be repaired for over two weeks, and they still haven't resolved the problem; all they care about is collecting their money. I do not recommend them at all.
Quick and Reliable Service
Quickly sent someone to diagnose and sole my air conditioning problem!
I am filing a complaint against Super…
I am filing a complaint against Super Home Warranty regarding the handling of a furnace and HVAC installation claim and what I believe was a dismissive and misleading response to legitimate concerns involving permitting, code compliance, and system sizing issues. Super arranged for the installation of a new HVAC/furnace system at my home in Fairfax County, Virginia. After the installation, I began experiencing serious humidity problems throughout the house that did not exist prior to the replacement. On July 24, 2025, I notified Super in writing that: Indoor humidity levels were remaining in the mid-60% range and often climbing into the 70% range. At times, indoor humidity levels were nearly the same as outdoor humidity. The house would cool, but would not properly dehumidify. This issue did not exist prior to the new installation. I also informed Super that I contacted the installing company directly and was told: The new unit installed was larger than the previous unit. No Manual J load calculation had been performed to determine whether the larger system was appropriate for the home. The contractor stated they “only installed what Super provided.” An improperly oversized HVAC system can short-cycle, cool too quickly, and fail to properly remove humidity from the air, creating ongoing comfort and potential moisture issues inside the home. I further advised Super that I had already contacted customer service previously and was told someone would call me back, but no one ever followed up. In addition to the humidity concerns, I later raised concerns regarding permitting and code compliance associated with the installation. Super repeatedly stated that: Multiple providers inspected the unit and confirmed the installation met standards. Neither Super nor the contractor was “required” to pull a permit. If I wanted a permit pulled, I could do so myself at my own expense within one year of installation. I independently contacted Fairfax County code enforcement and was informed that gas work in Fairfax County requires the contractor performing the work to pull the appropriate permit. Despite this, Super continued to insist that neither they nor their contractor were responsible for permitting. My concerns are not about Super paying for “code upgrades.” My concerns are: Whether unpermitted gas work was performed. Whether the installation complied with local code requirements. Whether the HVAC system was improperly sized. Whether required engineering/load calculations were ignored. Whether consumers are being misled regarding permitting responsibilities. Whether Super is using third-party contractors who are failing to comply with local regulations and accepted HVAC installation practices. Rather than addressing these concerns substantively, Super repeatedly sent nearly identical canned responses and ultimately informed me that: “This claim is permanently closed. Super will be taking no further action.” I believe this reflects poor customer service, a failure to properly investigate legitimate safety and performance concerns, and an unwillingness to take responsibility for work coordinated through their warranty network.
Super is super
Super is always fast and efficient to work with. We have been customers for 7 plus years and have had zero issues with them. Definitely would recommend.
The technician was knowledgeable and on…
The technician was knowledgeable and on both visits he was quick and easy to work with. He found the problem quickly, knew what needed to be fixed, and replaced the bad intact valve. Would recommend!
Great small businessman with a quality product
I engaged LTD to replace rugs in 2 rooms and 2 sets of stairs with red oak hardwood in my Kessler Farms condominium after interviewing 4 Angi professionals. I am extremely pleased with his professionalism, and the quality of his work. He communicated and explained issues extremely well and requested my feedback before proceeding. I appreciated the he had me purchase the flooring and clearly provide directions of what was needed. As a single woman I placed my trust in his hands and he delivered! Looking forward to our next project!
Quick response and excellent service.
Gevorg was great
Gevorg was great. He answered all my questions and was kind.
The experience was perfect
Glenn was excellent!
Glenn was excellent! Very knowledgeable and patient! Great service!
Very knowledgeable and prompt
Very knowledgeable and prompt. Diagnosed issue immediately and fixed in 20 minutes. Would hire again.
Great service
Great service, easy to use
Quick fast and easy
Irvin came out to my Property. Properly dressed and ready to work. He took the time to explain what he was going to do. And my best options. Made me feel Like I could trust him and even leave him in my home alone. Great guy knows his stuff.
Excellent service
Excellent service! He got the part for my washer quickly and installed it perfectly. Highly recommend!
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