Super

Service was quick

T. A.United States · 1 review · Experienced 2026-06-09 · Posted 2026-06-10

Zero customer support or accountability

This company doesn’t stand by the customer. They sent a contractor to my house who never finished the permit process. The inspection failed on a technicality (paperwork missing) and 4.5 YEARS later, I’m fighting on my own to get the process concluded. The contractor won’t respond and Super keeps saying they’ll help but they don’t. Stay away.

Very professional.

Good work today.

Thanks for Puls service

Thanks for Puls service Nahid was wonderful technician such nice guy very neat clean and perfectionist I love how he take care of a work he was very helpful and explained everything nicely thanks puls for good work

Very helpful!

Jason was was on time and helped us figure out what was wrong with our oven.

Prompt attention to my issue

Prompt attention to my issue. Reliable diagnostics and relatively expedited resolution to our problem. Communication and attention to concerns with strong empathy in meeting our needs.

Excellent service

Excellent service. Knowledgeable repair technician who cared about his work, Kind, responsible, he explained and showed me the problem, repair, and working appliance all before asking for payment and leaving.

Kane SawyerUnited States · 2 reviews · Experienced 2026-06-03 · Posted 2026-06-04

Reza was great

Reza was great! Really appreciate his wonderful customer service and helpfulness.

Caleb LeeUnited States · 1 review · Experienced 2026-06-02 · Posted 2026-06-03

Tech was great, but..

Tech was great, quick service. If you don't pay like an hour after the service they spam you non stop about payment. I probably got 7 phone calls in 24 hours.

Fixed the issue quickly

Professional all the way

Professional all the way! I am satisfied with my experience and would recommend them for future repair services.

Steve ChappellUnited States · 1 review · Experienced 2026-05-31 · Posted 2026-05-31

The technician was prompt

The technician was prompt, competent, and courteous.

He was great

I love that the technician came in did…

I love that the technician came in did his job very professionally left everything clean

Tunahan the technician was great

Tunahan the technician was great. However the customer service through the office was poor. The parts did not arrive on time, which is fine. However no one at the office left me a message telling me the 2nd appointment needed to be rescheduled because parts had not arrived. I sat at home for 3 hours waiting. When I called them they said they called me but did not leave a message. When the parts arrived I called them to schedule a time and I had to talk to two different departments to get this done. Again, to be clear my technician was on point and arrived in a timely fashion once I could get the appointment scheduled. This review is based on the actions of the office and not the technician.

Saparbek NagashibekovUnited States · 2 reviews · Experienced 2026-05-13 · Posted 2026-05-28

I am very disappointed with Super…

I am very disappointed with Super (hellosuper.com) and would not recommend their service. I have been paying for a Super home warranty plan for the past four years. When my dishwasher broke down and I finally needed to use the service, nothing was repaired and nothing was covered. It makes me wonder why I have been paying a monthly subscription fee all these years if issues like this are excluded. In fact, I could have purchased a brand-new dishwasher with the money I have spent on the subscription. The contractor who came to inspect my dishwasher was rude and unprofessional. After the inspection, I was simply told that nothing would be covered and that I would be responsible for handling and paying for everything myself. This was a very frustrating experience and not what I expected after being a loyal customer for four years.

My washer started leaking on Memorial Day😱…

My washer started leaking on Memorial Day, so I immediately googled repair services for whirlpool washers and puls came right up and had an available appointment to service me the same day! Pavel arrived early and was very friendly and transparent he ordered the part needed and came back early Again the very next day and fixed the problem in less than an hour! No hidden fees and my diagnosis charge went towards my service total. I was so happy with the service I became a member, in the event that I experience any future home warranty issues. Thank you Puls and thank you Pavel for making what started as a scary experience a peaceful one.🤗

Richard PowellUnited States · 1 review · Experienced 2026-04-24 · Posted 2026-05-25

It was a great and familiar experience…

It was a great and familiar experience through out the process of submitting the request for support, scheduling, the service visit and the savings.

Appliance repair is never expected but…

Appliance repair is never expected but my dryer broke on a holiday and I thought I would have to wait several days before I could get it repaired. I was pleased to get Reginald on the same day. He was earlier than expected. He was thorough. Explained what was wrong and handled everything at an affordable rate. Excellent service. I will call again.