With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
Written by the business, not verified by us.HOBIBEAR.COM (hobibear.com) has a 3.0 out of 5 rating on OK.one, based on 546 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 37% give 1 star; The business has replied to 34% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently expressed frustration regarding the complicated return procedures, noting that getting a refund or contacting support for help turned into a massive headache. People also pointed out that orders often arrived in incorrect sizes or suffered from poor quality materials, leading to damaged items that felt uncomfortable to wear. Some people were satisfied with the affordable prices and found specific styles to feature a wonderfully comfortable and wide toe box. Other buyers also shared positive experiences, mentioning that their shoes arrived looking great and held up nicely through regular daily wear.
Auto-generated from all reviews of this business. For reference only.Shoes look horrible in real life, nothing like the photos Return process is a nightmare, communication is borderline rude, they require photos and threaten to destroy goods if I fail to mention a specific number on the return. Its a shame, businesses like that should not survive on market
This is a complete SCAM ! You receive plastic-like shoes directly from china, wrapped in blue plastic (no shoebox). The sizes are wack and when you want to refund, they will not allow you. Don't buy from there!!!
I recieved my 3rd order of shoes and they were the wrong size. So I immediately reached out to Hobibear on their official site and through the email separately. Sent multiple emails with no replies on what to do to resolve this. The shoes are great, well built ,very comfortable and exactly as advertised. They have a problem with shoe size and their conversions I ordered a US men's size 10 and they sent me a EU size 42 which is too small. Eu43 is the proper equivalent to US men's size 10. Either way I wish they would get manufacturing in the USA or at least stocked warehouses because the shipment from China also takes very long Either way I love my other shoes they are great shoes customer service is horrible and that's all they need to work on. I would like somehow to get contacted back on how to resolve my last order.
AVOID AVOID AVOID If I could I wouldn't even give them a star. Customer service horrible, making it impossible to return, I will definitely report this company to trading standards as it is not what they state on their website. They trying to make you keep these shoes even if you don't want to offering you a discount but I won't be ever again ordering from them so what a silly offer. I just want my money back and competent customer service. AVOID AVOID AVOID
I purchased three pairs of shoes from HOBIBEAR for my father. He only needed one pair, so I ordered an additional pair to compare and the same shoes in a different size. I then decided to return two pairs. Despite HOBIBEAR advertising "Easy Returns", the return process was anything but easy. I had to email to request a return and then, over a period of around two weeks, had a series of emails asking questions and offering alternatives rather than simply providing the return instructions. I was offered discounts to keep the shoes, a free replacement pair, and the opportunity to choose another style from their website. I repeatedly explained that I did not want another pair, a discount or an exchange — I simply wanted to return two pairs and receive my £86 refund. I was eventually given a UK return address in Tamworth. I returned the two pairs as instructed and provided the tracking number and proof of delivery as soon as the parcel was delivered. I have since been told to "wait patiently" for the shoes to arrive at their warehouse before they will process the refund, despite the tracking showing delivery to their nominated return address. I appreciate that I am currently within the normal timeframe for processing the refund, so I am not saying that they have refused to refund me. However, the whole experience has been unnecessarily drawn out and frustrating. What should have been a straightforward return has taken two weeks of emails just to get a return address, followed by further waiting after the shoes were delivered. I hope the £86 refund is now processed promptly. Based on my experience so far, I would not describe HOBIBEAR's returns process as "easy". I will never order from this company again. I can see I'm not the only person to have been treated in this way. HOBIBEAR, please do not bother responding to me as I can see that you really do not take customer service seriously and your words are empty and meaningless.
⭐️ 1 Star — Very Disappointed With the Customer Service I’m extremely disappointed with my experience with this company. I purchased these shoes for almost $85, expecting them to be comfortable enough to wear for work. Unfortunately, they were not comfortable for me at all, and I wanted to return them. The frustrating part has been trying to get a simple return processed. I have already provided pictures as requested, yet I keep getting different responses and more questions instead of a straightforward solution. I asked for prepaid return postage, but they do not want to provide it. I was also told the return information/address was sent, but that still doesn’t resolve the issue of who is paying for the return shipping. These shoes were originally shipped to me in a plastic bag rather than a box, so I don’t understand why returning them has become such a difficult process. I’m not asking for another pair, a discount, or store credit. I simply want to return the shoes and receive my refund. I’m sharing this review because other customers should know what my experience was like before spending their money. I expected better customer service, especially for an $85 purchase.
Placed an order and never received an email Confirmation or receipt for my order yet they took my money (yes, I checked my spam folders). I emailed them with no response.
Thank you so much for your kind review! 🥰 We’re really happy to hear that you’re enjoying the warmth and quality of your HOBIBEAR shoes! 🤎
Avoid this brand at all costs! I bought a pair of Hobibear barefoot shoes (Order #HBUS296306). After only ONE WEEK of normal walking, the inner lining fabric above the heel completely tore open down to the padding. The torn material caused painful blisters on my heel, making the shoes completely unwearable. When I contacted customer support to issue a warranty claim for a defective product, they completely stonewalled me. They repeatedly cited a fake "30-day after-sales platform policy" to avoid taking responsibility, totally ignoring mandatory EU consumer protection laws (Directive (EU) 2019/771) which guarantee a 2-year statutory warranty for manufacturing defects on goods delivered to EU citizens. They refused both a refund and a replacement for shoes that literally disintegrated after 7 days of wear. Extremely poor product quality and nonexistent, illegal customer support. Save your money and buy from a reputable brand instead!
Do you want me to write you a review but where are my shoes?
Thank you for taking the time to leave us a review. We’ve checked your order and can confirm that your package is still on its way. The latest tracking update shows that it departed the shipping partner facility in Grand Prairie, TX on September 8. We’re sorry that the wait has been frustrating. We know it’s much easier to share your experience once the shoes are actually in your hands! We hope they arrive with you very soon, and we appreciate your patience while your order makes its way to you.
HOBIBEAR. CO.UK is NOT in the UK, but is in fact IN CHINA. They do not say anything about this on the uk website. I emailed them and noticed strange chinese alphabet. I asked where my order was as it's taken forever to deliver. They blamed bad weather and told me to contact the local delivery company.
Thank you for taking the time to share your feedback. We’re sorry to hear that the delivery experience did not meet your expectations. We understand how frustrating it can be when an order takes longer than expected, especially when you are looking forward to receiving your purchase. We also understand your concerns regarding shipping information and appreciate you bringing this to our attention. Clear and transparent information is important to us, and we’re continuously working to make the customer experience as straightforward as possible. We’re sorry that your experience left you feeling disappointed, and we truly appreciate your feedback as it helps us identify areas where we can improve. Thank you for giving Hobibear a try.
I've owned two pairs of Hobibear shoes, canvas pumps and waterproof mid height boots. I've found both very comfortable and far more competitively priced than other brands of equal quality. While not 100% waterproof (I felt this an ambitious claim on purchase) I was pleasantly most surprised with them and unless submerged to a very good job at keeping my feet dry. I wear them all the time and walk alot for work. The soles have worn much better than I imagined would be the case. I appreciate there are mixed reviews and maybe this is inconsistent quality control. However I'm very happy with mine and they're at least as good as a more expensive Xero pair I've owned.
Thank you so much for taking the time to share such a thoughtful review! It’s wonderful to hear that both your canvas pumps and waterproof mid-height boots have become part of your everyday life. We’re especially happy to hear that you’ve found them comfortable for all the walking you do for work, and that the soles have held up better than you expected. Hearing that you feel they compare favourably with a more expensive pair of Xero shoes is a huge compliment! We also really appreciate your honest feedback about the waterproofing. While our waterproof styles are designed to provide strong protection in wet conditions, we understand that “waterproof” can mean different things depending on the conditions they’re used in. Most of all, we’re delighted that you’ve been pleasantly surprised by your Hobibear shoes and that you’re enjoying them. Thank you for choosing us and for sharing your experience — it truly means a lot to our team! 😊
I ordered three pairs of shoes from HOBBIBEAR for my mum and have emailed several times about requesting a return so that a refund can be processed, but I’ve had no correspondence at all from them. I’m really disappointed in their customer service and would like this to be looked into. I’m not happy about this at all.
We’re sorry to hear about your experience and especially that you’ve had difficulty getting a response regarding your return request. We completely understand how frustrating it can be to reach out several times and not receive the communication you were expecting. This is certainly not the kind of customer experience we want to provide. We appreciate you bringing this to our attention, and we’ll take your feedback regarding communication and the return process seriously as we continue working to improve our customer service. Thank you for sharing your experience with us.
UPDATE – Order HBUK76355 (UK order) This review concerns one genuine UK order with Hobibear. I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website. After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive. However, they want me to withdraw my bank dispute first. I have declined to do this. The £41.36 is simply recovery of the money I paid for goods I did not receive. My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this. I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion. Order HBUK76355 – United Kingdom
With a .co.uk web address, and having been heavily advertised this on social media, I chose to purchase a pair of school shoes as it looked like a reputable UK based company. It's not clear in the slightest that shipping is from China and takes up to 15days for delivery. I am deeply disappointed and feel misled, especially as I wanted to support the company directly rather than going via Amazon
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the shipping information did not meet your expectations. We understand that the location an order is shipped from and the expected delivery time can be important factors when choosing where to purchase, and we regret that this was not clear enough for you. We also appreciate that you chose to purchase directly from our website rather than through another platform. We certainly don’t take that trust for granted. Your feedback is valuable to us, and we’re continuously working to make our shipping information and overall customer experience clearer and more transparent. Thank you again for bringing this to our attention.
Every thing on line presented well, but you should inform customers shipment is coming from China . If size or item is not correct it will take considerable time to return and correct.
Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our website and products well presented. We also appreciate your comments regarding shipping and returns. We understand that knowing where an order is shipped from and having a clear idea of the return process can be important when making a purchase, especially when it comes to sizing. We’re continuously working to make our information and customer experience clearer and more convenient. Your feedback is genuinely helpful in identifying where we can do better. Thank you again for choosing us and for sharing your experience.
UPDATE: Over 40 Emails and Still No Resolution – Order HBUK76355 Review This is a general worldwide update regarding my genuine experience with Hobibear, Order HBUK76355. After more than 40 emails back and forth, my complaint remains unresolved. I paid for trainers that I did not receive and have provided extensive evidence, yet I am still having to chase Hobibear for a satisfactory resolution. I am posting this update wherever Hobibear has a presence so that potential customers can read about my experience. This relates to the same genuine order and ongoing complaint; I am not claiming to have made separate purchases from each international Hobibear website. If you're considering purchasing from Hobibear, I would strongly recommend reading the reviews and thinking twice before placing an order. I will update my reviews if and when Hobibear finally resolves my complaint. Order: HBUK76355
Awful experience buying shoes from hobibear. DO NOT TRUST THEIR RETURN POLICY. They make it extremely hard to return and get a refund. It has been almost ten emails back and forth and I have still not been able to get a return address. I intend to report them to consumer regulators in Denmark and Germany.
Hi, We’re very sorry to hear about your experience and understand how frustrating it must be to have exchanged so many emails without receiving the information you needed to proceed with your return. We’d like the opportunity to review what happened and help move your return forward. We have requested your order information through Trustpilot so that our customer service team can locate your case and look into it directly. Thank you for bringing this to our attention. We hope we can help resolve the matter for you.
The return cost is much more expensive than the original price of the product. I will not purchase any products from this company again. The shoes are not comfortable. I requested to return and get the full refund. The customer service advised to keep them. They provided 15% discount this purchase, the other 20% discount in next purchase. I rejected this option, needed to keep to chase the return procedures. Then customer setvice requested me to send them photos of the shoes, ensure the shoes have not been worn. No response again, i sent email to chase the return procedures, then they sent me the address in US. Then i need to send them tracking number, when the shoes recieved by the warehouse. They will procced the refund. I quoted the shipping fee, it costed me more than the cost of the shoes. I will suggest the company to mention this point to the customer before the purchase, then the customers need to understand the risk.
This company is a disgrace. While the product reflects the price, the service around the supply is abysmal. I bought three pairs of shoes. None of them fit and I wanted to return them. The company replied that they would give me a discount on future purchases and that I could go to a second-hand market and sell the shoes online instead of providing me with a refund. I declined this offer as I wanted my money back and knew I would not receive anywhere near the value of the shoes on the second-hand market. I have now been chasing the same company for a month weeks with no response, despite having provided photographs and all the details of the order, etc. It's clear I'm not going to receive my refund.
We’re sorry to hear that you were disappointed with your experience. We have reached out to request your order information so that we can better understand the situation, but we haven’t received the details yet. Without the relevant order information, it’s difficult for us to look into the matter further. We hope you’ll get back to us with the details so we can have a better understanding of your experience. Thank you for bringing this to our attention.
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