HOBIBEAR.COM

Don't buy if you want to return anything

Ordered a pair of trainers and the sole felt lumpy on one shoe. Tried to contact them three times to return them and have so far had no reply at all. I have no way of returning them. Shocking business model. I now understand why there are som many brand new pairs on Vinted!

Complete scam!

Complete scam artists. If I could give zero stars I would. Do not believe any of their lies. They sent me a pair of shoes that have caused me compression pain on the top of my foot. They are poorly designed and not fit for purpose. I must now try to recover from the pains these shoes have caused! DO NOT GIVE THEM YOUR MONEY AS YOU WILL NOT GET IT BACK!

Brandy SkeenUnited States · 1 review · Experienced 2026-08-21 · Posted 2026-08-21

Bought a pair of hobibear shoes…

Bought a pair of hobibear shoes supposedly good for planters faciatis and helps with posture .. and let me tell u they are the worst shoes for both ur back and your feet the only good thing I found about them was the wide toe .. that is it... Very very disappointed...

POOR CUSTOMER SERVICE

⭐ My experience with Hobibear – extremely poor customer service I am sharing my experience with Hobibear so other customers considering buying from this company are aware of what happened. My parcel was not received, and what should have been a straightforward delivery complaint turned into approximately six weeks of correspondence and at least 38 messages across two email threads. Instead of Hobibear taking ownership of the issue with the courier they used, I was repeatedly required to contact the courier myself, obtain information and provide further evidence. I contacted J&T Express directly, and following my complaint they provided me with £20 compensation. Despite this and all the information I supplied, I continued going backwards and forwards with Hobibear. After weeks without a satisfactory resolution, I eventually had to initiate a chargeback through my bank. Hobibear later said they could offer a refund if I cancelled the chargeback, but by that stage I had lost confidence in the process and declined. The biggest issue for me isn't simply that a parcel went missing — delivery problems happen. It's the way Hobibear handled the situation afterwards. After approximately six weeks and 38+ messages, I was still having to chase for proper acknowledgement of how my complaint had been handled and a response to my request for goodwill compensation for the considerable time and inconvenience involved. I have retained the emails and screenshots documenting the entire experience. A customer should not have to put this much time and effort into resolving a missing order. If you're considering buying from Hobibear anywhere in the world, I would seriously think again. Based on my experience, I would spend my money elsewhere with a company that takes responsibility when something goes wrong. I would not purchase from Hobibear again and cannot recommend their customer service.

BUYER BEWARE

BUYER BEWARE I purchased a pair of shoes for walking,but could not wear as the material at the front was quite hard and very uncomfortable. I asked to return on the basis of quality. I was told that I would be responsible for return shipping even though the website stated that they would pay if there was a quality issue. My discovery was, that it would cost more to return the shoes than the price of the shoes themselves. I think that this company is shady and do not fulfill the promises on website

Six weeks of emails, chasing and appalling customer service

Six weeks of emails, chasing and appalling customer service ⭐ 1/5 My experience with Hobibear UK has been extremely disappointing. This started on 5 July and has now been going on for around six weeks. What should have been a straightforward missing-delivery complaint has turned into countless emails, repeated explanations, screenshots and me having to do virtually all of the investigating myself. My trainers were sent using J&T Express. The parcel was apparently recorded as “signed for”, but I was not at home, I did not sign for it and I never received it. The parcel had been left in an unsafe location and subsequently went missing. I contacted both the courier and Hobibear. J&T Express actually engaged with my complaint, corresponded with me about the missing parcel and ultimately provided me with £20 compensation. I subsequently updated my review of J&T Express to acknowledge that they had made an effort to address my complaint. Hobibear's response has been completely different. I have exchanged email after email with their Customer Service team. Despite repeatedly explaining that I did not receive or sign for the parcel, at one point Hobibear actually asked me to provide proof that the parcel had NOT been signed for. How exactly is a customer supposed to prove a negative like that? I've been asked to provide evidence, screenshots, emails and information about my dealings with the courier. Most recently, I've even been asked to provide evidence of the £20 compensation from J&T Express. Why am I having to do all of this investigative work? Hobibear chose the courier and has the commercial relationship with them. Surely Hobibear could contact J&T Express directly, provide the tracking details and investigate what happened to its customer's order. What makes this even more frustrating is that Hobibear itself responded publicly to my previous Trustpilot review, acknowledging that the parcel had been “left in an unsafe location” and subsequently gone missing, and saying that they wanted the circumstances properly reviewed. Yet I'm still being asked for more evidence. For around six weeks I have been emailing, replying, providing information and chasing this company when somebody at Hobibear could simply have taken ownership of the situation and contacted their courier. A replacement pair of trainers or a refund at the beginning could have resolved this quickly. Instead, a relatively simple missing-delivery complaint has become weeks of unnecessary correspondence. The biggest issue for me now isn't even the parcel. It's the complete lack of ownership and understanding from Hobibear Customer Service. When something goes wrong, good customer service is about taking responsibility, investigating the problem and trying to put things right. It shouldn't involve making the customer spend six weeks doing the company's investigation for them. Based on my experience, this has been some of the worst customer service I have ever received from an online retailer. After everything I've provided and the amount of time I've spent dealing with this, I am still waiting for Hobibear to properly acknowledge how badly this complaint has been handled. Order HBUK76355 UPDATE – 17 August: Hobibear has now responded publicly and acknowledges that J&T Express compensated me £20. However, I am once again being told to continue emailing Hobibear Customer Service and provide them with documentation from J&T. This is exactly the problem my review describes. I have been dealing with this since 5 July and have already sent numerous emails, screenshots and explanations. Hobibear chose J&T Express as its courier. Instead of repeatedly asking me to act as the middleman, why doesn't Hobibear contact J&T directly and investigate the delivery with the company it contracted to deliver my order? J&T dealt with my complaint and paid £20 compensation. Hobibear itself previously acknowledged on Trustpilot that my parcel was left in an unsafe location and subsequently went missing. After approximately six weeks, I am still being asked to provide more information rather than seeing somebody take ownership of the complaint. Hobibear's latest response unfortunately demonstrates exactly why I wrote this review in the first place.

Shoes never arrived. No refund. No replacement.

It's so unfortunate because the shoes are great. I know they're not premium quality or anything, but for someone with foot issues they're a godsend. Sadly, their customer service is abysmal. My shoes never arrived, and they flat out refused to give my money back. They just kept avoiding it, by asking for ever more photos / details, which I continuously provided until eventually they just ghosted altogether. They wouldn't even give me details about the deliver/courier so that I could chase them up. In the UK it is the seller's responsibility to deal with the courier, not the buyer's, so it seems like they're operating illegally in this regard. I had to get my bank to charge back the money from them, which I've never had to do before. Just appalling and eventually they'll probably get in trouble for it.

Daniel CrespiAustralia · 1 review · Experienced 2026-08-03 · Posted 2026-08-15

Bought three pairs of shoes because…

Bought three pairs of shoes because their marketing looked fantastic only for them to arrive and realise their marketing was fantastic – their shoes weren’t. I wore one pair so I couldn’t return them and tried to return the other two instead I got an offer to keep the shoes, sell them in the secondhand market somewhere and was offered a discount on buying new shoes. After I refuse this offer I was asked to send photographs to show that the shoes were unworn but could never get instructions on how to return them. Despite repeated attempts, I still have the shoes and my refund is a distant memory. The company is clearly disreputable and relies on its marketing to trick people into buying cheap shoes knowing fully well they will never refund if requested. Steer well away from this company

Tom ThorpeCanada · 2 reviews · Experienced 2026-08-14 · Posted 2026-08-14

AVOID- Follow up to my original review

AVOID- Follow up to my original review. Per original review, I am now in week 5 of trying to get a refund/correct size of shoes. Had to follow up again 3 days after UPS advised me that package was delivered. Hobibear replied they track returns by UPS number and could I provide it. This, after directing me to place a document with my original order and a bar code in with the shoes. UPS charge was almost $40. Outrageous incompetence. PS. On my original review they replied that they were investigating. This is false. They sent me an email asking for details and silence after that. Avoid this company!

Horrible experience trying to return shoes.

So far my customer service experience is pretty horrible. I ordered two pairs of shoes which took over a month to arrive. I was not happy with the fit and immediately contacted the company about returning the shoes. They replied that I should keep the shoes and try to sell them myself and they would give me discount coupons for new shoes. That is not acceptable in any way, shape or form. I'm on my fourth day of this journey .

Avoid Hobibear at all Costs!

I ordered a pair of shoes, and measured my feet in alignment with their sizing guidelines. I measured my feet three times to be absolutely sure, but the shoes are smaller than their sizing guidelines. I tried to exchange the shoes for a larger size, but the company tried to offer me a 15% refund, and 20% discount on my new larger shoes. I said no thank you, so they then offered me a 30% refund. I said no thank you. They then would not send me a return address to post the shoes to unless i sent them a series of photos of the shoes and the packaging. None of these conditions of return were in their T&Cs at the time of purchase. This is illegal under European consumer law. I still dont have a return address. My order number is HBUS340999.

I haven’t received them yet?

The person who helped straighten out…

The person who helped straighten out the problem with my order was very helpful.

Have not received my shoes yet

Have not received my shoes yet. Where are they?

I'm sorry others had a not so positive…

I'm sorry others had a not so positive experience with these shoes. I absolutely love them. They feel so comfortable like they've been worn in from the first day I put them on. They are put together nicely and still look new but with a worn in feel. I'm off to the site again for more as they are affordable, I am now buying them as gifts. I don't have to wait long to receive them considering the dustance. Thank you. I finally found shoes I'm 100% happy with in every way. Keep it up. Well made.

Long shipping and refund nightmare

UPDATE 8/20 AVOID THEM After multiple emails, I was able to get a shipping address to send the shoes back to. I provided them with tracking and then had to provide tracking confirmation that it was received. They only refunded me 50%. It took forever to get the shoes. I got the shoes and I did not like the way they looked or fit. I never wore them outside of the house. They are giving me the biggest runaround saying that I have to have the original packaging to be able to return them. They try to get me to keep them and give me a 30% discount on my next pair. I said I don’t want them and I won’t be ordering more. Do not buy from this company Chinese bullshit

Peggy MenkerUnited States · 1 review · Experienced 2026-07-10 · Posted 2026-08-06

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. There’s no customer service, all you will get is run around in circles with no resolution. I ordered 2 pairs of shoes. Received a notification that they were delivered, however they were not. I was told that I had to contact the shipping company, which I did. After much back and forth the shipping company acknowledged that their driver did not deliver the package appropriately. We live in a rural area with a longer driveway, apparently the driver didn’t want to have to go down the drive so he left the shoes in the ditch by the road. But, they did acknowledge the error, sent an email stating that they had failed in the delivery and that the package was not delivered to a safe location and even gave me a picture of the box in the ditch. But they said refunds had to be handled by HobiBear. I sent all the information to HobiBear and it has been weeks of runaround with no resolution in sight. Absolutely awful.

Deborah LakeUnited States · 1 review · Experienced 2026-08-03 · Posted 2026-08-06

I bought two pairs

I bought two pairs. The beige pair I love and find them very comfortable. The second pair in black, when I put the first shoe on, the metal ball that holds the lace fell off. I told the company and there response was to tie a knot to pit it back on. The only problem was that the lace was frayed and too short to tie a knot. I will never buy from them again if this is how they treat their customers.

AnnaUnited Kingdom · 1 review · Experienced 2026-08-02 · Posted 2026-08-02

These shoes are waste of money

These shoes are waste of money. They are extremely uncomfortable very hard and heavy. Adding separately bought shoe insols did not help. They are cheaply made in china. I can't return them because I have warned them. Avoid avoid avoid.

I followed their instructions on…

I followed their instructions on measuring size and ordered for a Men’s US 11 which is a full size bigger as instructed to buy a size up on their website. It’s marked as the correct size but I’d say it’s more a men’s size 9.5 Reading the return policy, I have to pay return shipping. I highly don’t recommend now that I see all if these reviews saying the exact same thing. Very disappointed.