InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.
Is InfoTracer legit?
InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions.
Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.
The representative help to sort out an issue I had regarding a payment.
He was kind and very attentive and professional. All should be this way when dealing with public.
Reply from InfoTracer2026-02-11
Hello Patricia,
Thank you for your 5-star review and for sharing your experience. We’re pleased to hear that our representative was able to resolve your payment issue and that you found him kind, attentive, and professional.
We agree that every customer interaction should be handled with care and respect, and we truly appreciate your recognition of our team’s efforts.
Thank you for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Gerry,
Thank you for your 5-star review. We’re glad to hear that your refund was handled quickly and that our team was able to assist you efficiently. Your feedback is greatly appreciated and motivates us to continue providing prompt and reliable service.
We look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Seyar,
We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi James,
We're happy you're pleased with the prompt assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did some research from three different sources regarding potential purchase. The information from you, vinspy.com and beenverified did not harmonize completely. I cancelled my subscription about a week prior to the due date for the monthly renewal but was charged anyway. Yet to your credit, the young woman rep that I spoke with was extremely polite and professional, very endearing qualities. She was able to reverse the charges. Any organization will benefit from employees such as her.
Reply from InfoTracer2026-02-08
Hi Daniel,
Thank you for your feedback. We're happy you're pleased with the assistance you received. Rest assured, we will also do our best to improve our services and keep the information we provide as accurate as possible. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer Service assistance with JB was professional, thorough, helpful and efficient! Very satisfied with the quick resolution.
Reply from InfoTracer2026-02-08
Hi Sherry,
Thank you for your kind words. We're happy you're pleased with the assistance you received from JB. We'll ensure he reads your feedback; this will make his day. Have a great week ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The link to go in and cancel your subscription will lead to you filling out a form. The form does absolutely nothing, I tried it multiple times and the reoccuring charge still showed up.
Reply from InfoTracer2026-02-05
Hello,
I'm sorry you're having difficulties canceling your account. I would love to check it for you and see what I can do; however, I cannot locate an account using the name you provided in this review. Please give us a call or send an email to [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Christopher,
Thank you very much for your kind review. We are delighted to hear that our agent was able to assist you and provide a helpful experience. Your feedback is greatly appreciated, and we are always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Joy was very courteous and was able to resolve my issue very quickly
Reply from InfoTracer2026-02-05
Hello Matthew,
Thank you for your 5-star review and for your kind feedback. We’re pleased to hear that Joy was courteous and able to resolve your issue quickly. Providing efficient and respectful service is very important to us, and we’re glad Joy could assist you.
We appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only took like 10 minutes to get a refund, pretty good customer service.
Reply from InfoTracer2026-02-03
Hello Nathan,
Thank you for your five-star review and for sharing your experience. We’re pleased to hear that our customer service team was able to assist you promptly and process your refund efficiently.
We appreciate your feedback and are glad you had a positive experience. Please feel free to reach out if you need any further assistance in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Pamela,
Thank you for taking the time to leave a 5-star review. We appreciate your feedback and are glad you had a positive experience.
Please let us know if we can be of further assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service by agent as I needed to cancel my membership. Prompt and quick via live chat
Reply from InfoTracer2026-02-02
Hi Freddie,
Thank you for your 5-star review. We are glad your request was handled efficiently. If you need any further assistance in the future, please don’t hesitate to contact us. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I canceled my services with this company, they did refund my 24.95. But then recharged my bank. They refuse to refund the second charge.
Reply from InfoTracer2026-02-01
Hello Carolann,
Thank you for sharing your feedback. We’re very sorry for the frustration caused by the additional charge.
Please note that your account has already been refunded by one of our support agents. Kindly allow 3–5 business days for the refunded amount to appear in your original payment method, depending on your bank or payment provider.
If you continue to experience any issues after this period, please provide additional details or contact our support team directly using the following link: [email protected].
We appreciate your patience and the opportunity to resolve this matter.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid and couldn’t see anything. Please cancel and give me my refund.
Reply from InfoTracer2026-02-01
Hello Luiza,
Thank you for your feedback. We’re very sorry to hear that you were unable to access the information after your payment.
After reviewing our records, we could not find an account under the name provided. To assist you further and review your request for cancellation and a refund, please provide additional details or use the following link to contact our support team: [email protected].
We appreciate your patience and the opportunity to resolve this matter promptly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer support agent was very polite, calm and explained the processes very clearly
Reply from InfoTracer2026-02-01
Hello David,
Thank you for your kind review. We’re delighted to hear that our customer support agent was polite, calm, and provided clear explanations throughout the process.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My questions were answered completely and the interaction was very pleasant with customer service representative Dexter. My issues were resolved quickly and I am very satisfied with the help I received.
Reply from InfoTracer2026-02-01
Hello Linda,
Thank you for your wonderful review. We’re thrilled to hear that Dexter provided quick, thorough, and pleasant support, and that your questions were fully resolved.
We’ll be sure to pass along your kind words to Dexter. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completely fake advertising --They post everywhere their VIN and License plate search is free- it is NOT. It's $1 or $5. Very little cost but hardly the point. If they cant be truthful about this, I can not trust them to be honest about their service. Disappointed.
Reply from InfoTracer2026-02-01
Hello Karen,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the pricing of our VIN and license plate searches. We strive to be as transparent as possible, and we regret if the information appeared unclear or misleading.
After reviewing our records, we could not find an account under the name provided. To assist you further and address your concerns directly, please provide additional details or use the following link to contact our support team: [email protected].
While the initial search service is advertised as “free” to access basic information, certain detailed reports or additional features do incur a small fee. We apologize if this distinction was not clear upfront and appreciate your feedback as we work to improve clarity for all users.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kimberli,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our customer service fast and helpful. Your comments are greatly appreciated and will continue to motivate our team to provide excellent service.
If you require any further assistance, please don’t hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was excellent. They helped me cancel my account quickly and processed my refund without any issues. Clear communication, no pressure, and no hassle. Exactly how customer support should be.
Reply from InfoTracer2026-01-28
Hello Adrienne,
Thank you for taking the time to leave us a 5-star review. We sincerely appreciate your kind feedback. We are delighted to hear that our customer service team was able to assist you efficiently, process your refund smoothly, and provide clear, hassle-free communication.
Your comments are greatly valued, and we will be sure to share them with our team. Should you require any further assistance or have additional questions in the future, please do not hesitate to contact us. We are always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The lady was very helpful and polite. I'm very grateful!
Reply from InfoTracer2026-01-28
Hello Pamela,
Thank you for taking the time to leave us a 5-star review. We sincerely appreciate your kind feedback and are delighted to hear that our team member was helpful and polite. Your satisfaction is very important to us, and we are glad we could assist you.
Should you require any further assistance or have additional questions in the future, please do not hesitate to contact us. We are always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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