InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.
Is InfoTracer legit?
InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions.
Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.
Dear Keith,
Thank you very much for your 5-star review.
We’re glad to hear that our team member was able to cancel your account quickly and efficiently. Providing prompt and helpful service is very important to us, and your feedback is greatly appreciated.
We value your experience and are here to assist you with any future needs.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good customer service..the actual info provided was not as helpful
I did not find the service useful based on my needs, however the overall customer service was really great so in the future if my needs change, i would certainly consider using their service
Reply from InfoTracer2026-03-04
Dear Darshak,
Thank you for taking the time to share your feedback and for your 5-star rating.
We’re glad to hear that you had a positive experience with our customer service team. At the same time, we regret that the information provided did not fully meet your current needs. Your comments are valuable and will help us improve the relevance and usefulness of the resources we offer.
We appreciate your consideration for future use, and we look forward to the opportunity to better assist you should your needs change.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Dear Isaiah,
Thank you very much for your 5-star review.
We’re delighted to hear that Cyril was very helpful and provided a 10/10 experience. We will be sure to share your kind feedback with him, as it will mean a great deal.
We truly appreciate your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mary was awesome! The phone call barely took 5 minutes. Told her exactly what I wanted and she was able to help in seconds. And indeed I got all my emails to confirm everything that was done on my account. So happy with the customer service. You guys rock!
Reply from InfoTracer2026-03-03
Hello Sarah,
Thank you so much for your 5-star review! We’re thrilled to hear that Mary was able to assist you so efficiently and that everything with your account was confirmed quickly. We greatly appreciate your kind words and are delighted that you had such a positive experience with our customer service. We look forward to continuing to serve you in the future!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
**updated, thank you for replying, I don't know how you cannot locate my account, it is under the email address this review is under. What info can I give you?**
Not great at all! I just entered the information, I got a screen saying how do you want your report, I clicked view online. They asked me for my credit card info, it's a 1.00 for 7 days, I enter all info they asked for, just to be told nothing was found on my search. This is bait and switch. I did the chat with us feature and they better cancel my membership and remove my credit card information.
Reply from InfoTracer2026-03-03
Hello Linda,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. After checking, we could not locate an account under the name provided. To help us resolve this promptly, please provide additional details or a link to your account so we can assist you further.
Once we have the correct information, we will ensure your membership is canceled and any payment information is securely removed. Your feedback is important to us, and we want to make this right.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for making things easy and doing what you say you're going to do!
Reply from InfoTracer2026-03-02
Hi Linda,
You're welcome! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It showed up to me for Australian services and i paid for that but after signing up and paying for it, it changed and didn't show any Australian states, I used it to find for Australian services Not for USA, but after paying the amount and signing up it changed to USA services, i couldn't find the Australian states, it charged me $4.17, please return my money and I am happy to sign off and please dont charge me more, i am not interested and please cancle my services, thankyou
Reply from InfoTracer2026-03-02
Hi Ash,
I'm sorry our services didn't work for you. I would love to check on the account for you and see what I can do. However, I cannot locate an account using the name you provided in this review. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi James,
We're understand that you would like to get information on the owner. Please note that although our source, the NMVTIS (National Motor Vehicle Title Information System), has access to both federal and state DMV records, owner information is still subject to availability from this source.
I've reviewed your account and can confirm it has been canceled and deleted. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you Joy for being kind and helpful with assisting me with my account!
Reply from InfoTracer2026-03-02
Hi Karen,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received from Joy. We'll ensure she reads your feedback; this will make her day. Have a great week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Quang,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our services to be very good. Our team works hard to provide reliable, efficient, and high-quality support, so it’s always rewarding to receive such positive feedback.
We truly appreciate you taking the time to share your experience. If there’s ever anything further we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
While I do not know who from in my household enrolled in the InfoTracer program, Jomarie from the Customer Care Team was able to assist me in disenrolling and obtaining credits for previous subscription charges/payments. This was very professionally completed and extremely valuable to me. I am sure that InfoTracer is a quality program. Unfortunately it is not one that I need at this time.
Reply from InfoTracer2026-02-27
Hello David,
Thank you very much for your 5-star review and for sharing your experience.
We’re delighted to hear that Jomarie from our Customer Care Team was able to assist you promptly and professionally with the disenrollment process and the review of previous subscription charges. Providing clear guidance, efficient resolutions, and courteous support is extremely important to us, and it’s wonderful to know that this was reflected in your interaction.
While we understand that our service may not be needed at this time, we truly appreciate your kind words about InfoTracer and our team. Should your needs change in the future, we would be more than happy to assist you again.
Thank you once again for your thoughtful feedback.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Matthew,
Thank you very much for your 5-star rating! We’re happy to hear that you were pleased with our services. We would appreciate it if you could also recommend us to others. Have a nice day!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Gabe,
Thank you so much for your 5-star review!
We’re glad Nick was able to resolve your issues and provide a great experience. He truly cares about helping our customers, and your kind words mean a lot to him and to all of us.
If you need anything else, please don’t hesitate to reach out. We’re always happy to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The Company was very attentive to my needs and took care of them,
Thanks
Reply from InfoTracer2026-02-25
Hi Glen,
It’s wonderful to know that our team was attentive to your needs and took great care of you. Providing that level of service is always our goal, and your feedback lets us know we’re on the right track.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had canceled my subscription before the deadline, but apparently the system didn't acknowledge the cancellation and posted a renewal charge to my credit card. After calling in, Joy was able to get the charge reversed.
Reply from InfoTracer2026-02-23
Hi Terry,
Thank you for your feedback. We apologize for the inconvenience caused by the renewal charge after you had canceled your subscription.
We’re glad Joy was able to assist you and have the charge reversed. Your experience is important to us, and we will continue working to improve our processes to prevent this from happening again. Please let us know if there is anything else we can assist you with.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lawrence,
Thank you very much for your 5-star review. We’re delighted to hear that you were pleased with both the quality of our service and our team’s support.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Should you need any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jeff,
Thank you for taking the time to leave a 5-star rating. We truly appreciate your support. Our team works hard to provide the best possible service, and your feedback encourages us to keep delivering at a high standard. We look forward to assisting you again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Ihsan,
We're happy you found what you needed. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You better take screenshots and proof of cancellation because they will ignore you, and you'll need to seek high and low for the correct customer service number because they make it difficult to find to get at least one charge from you - they are scammy and have it written all over them. I was savvy and was watching closely, but most people don't for "automatic" payments. You can tell they are banking on you forgetting and probably making a lot of money like that. Just a heads up
Reply from InfoTracer2026-02-22
Hello KT,
Thank you for sharing your concerns. We take these matters seriously and strive to make our subscription terms and cancellation process clear and accessible. We would like to assure you that one of our representatives has reviewed your account and processed a refund. Depending on your financial institution, the funds may take 3-5 business days to reflect in your account.
Please let us know if you have any additional questions or need further assistance. We’re here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Joseph,
We're happy you're pleased with the assistance you received from Carl. We'll ensure he reads your feedback; this will make his day. Have a great weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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