InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions. Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.Employee was very helpful with my issue and I appreciate their support.
Hi Joshua, Thank you for your kind words. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Customer service rep was very helpful and quick.
Hello Patricia, Thank you for your 5-star review. We're glad to hear our representative was helpful and quick in assisting you. We appreciate your feedback and look forward to serving you again. Sincerely, Meliza Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
The representative made it easy for me to receive my refund as it was a total mistake on the company mistake.
Hello Dihmitry, Thank you so much for your kind review! We’re delighted to hear that our representative was able to make the refund process smooth and easy for you. We sincerely apologize for the mistake on our end and are glad we could resolve it promptly. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Hello Loren, Thank you very much for your 5-star review. We’re delighted to hear that your problem was resolved immediately. Providing prompt and effective solutions is a top priority for us, and we truly appreciate your feedback. If you need any further assistance, please don’t hesitate to get in touch. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Free lookup yea right. Show me some ads.
Hello Mo, Thank you for sharing your feedback. We’re sorry to hear about your experience. At this time, we were unable to locate an account under the name provided in your review. To help us investigate this matter and assist you further, please provide additional details or use the link below to connect your review to your account: [email protected] Once we receive this information, our team will be happy to review your case and address your concerns. Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
It worked well
Hello Timothy, Thank you for your 5-star review! We're glad that everything worked well and that you had a good experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Good customer cervice
Hello Martha, Thank you very much for your 5-star review! We’re pleased to hear that you had a positive experience with our customer service. Providing helpful and reliable support is always our priority, and your feedback is greatly appreciated. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Search results didn't return any information, so I contacted their chat support for help. They could not pull up any information either and they were able to cancel my account and provide a refund.
Hello Louis, Thank you for sharing your 5-star review. We’re glad our chat support team was able to assist you by canceling your account and providing a refund, even when the information wasn’t immediately available. Your feedback is greatly appreciated and helps us continue to improve our service. If you need any further assistance in the future, please do not hesitate to reach out. We are always happy to help. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I had a 1 wk trial, but site was having issues and I was unable to login. Customer Service worked diligently with their Support and they were unab;e to fix my issue with the site. CS immediately cancelled, refunded, stayed on the phone with me until cancellation came thru. That was above & beyond.
Hi Heidi, Thank you for taking the time to give us a review. We're sorry you weren't able to use the site. But we're happy you're pleased with the assistance you received. Rest assured, we will do our best to improve our services. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Hi Beverly, Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Quick and efficient resolution of my issues.
Hi Daniel, Thank you for your kind words. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Jai in tech support was prompt, effecient, and extremely helpful
Hi Doug, Thank you for your kind words. We're happy you're pleased with the assistance you received from Jai. We'll ensure he reads your feedback; this will make his day. Have a great rest of the week, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I was able to cancel an account thats i didn't create and get a refund for it and they helped me tremendously
Hello Deanna, Thank you for your kind review. We’re glad we could help you cancel the account and process your refund. Your satisfaction is very important to us. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Meliza Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
It was quick to the point and only have to contact them once
Hello Tom, We’re glad our team was able to assist you efficiently. Thank you for sharing your experience! Sincerely, Meliza Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I’m very satisfied with InfoTracer’s customer service. They responded promptly, clarified everything clearly, and processed my refund without any issues. The team was professional and made the whole process smooth and hassle-free.
Hi Bryce , Thank you for your feedback. We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
This company is a complete rip off I will make sure I make it publicly known on how bad this company is I will post a review everywhere including all the Facebook groups I follow I entered a license plate number it told me the correct vehicle that it was but once I purchased the trial it tells me it can’t find anything so I then proceed to try my own vehicle through Vin and plate and it tells me can’t find anything but if you ask the car value it can tell you that…. COMPLETE RIP OFF I will be disputing with my bank and making sure this account is closed
Hi Cedric, We understand you were dissatisfied with our results, and we sincerely apologize for this. Please note that, because we do not create original reports or notices, we cannot guarantee that the material shown in the search results will contain the exact information you are seeking or satisfy your expectations. I would love to check on the account for you, and see what I can do. However, I cannot locate one using the name you provided in this review. Please give us a call or send an email to [email protected]. Rest assured, we will do our best to help you out. We look forward to hearing from you, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Hello Radu, Thank you for your 5-star review. We’re delighted to hear that you found our service excellent. Providing a positive experience for our customers is very important to us, and your feedback is greatly appreciated. If you ever need assistance in the future, please don’t hesitate to reach out. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I quickly received the information I was searching for. When there was a moment to put me on hold they were very communicative and came back to tell me it would take just a little longer and asked for permission rather than just putting me on hold. Oh satisfied
Dear Joseph, Thank you very much for your 5-star review. We’re delighted to hear that you quickly received the information you were searching for and that our team kept you informed throughout the process. Clear communication and respect for our customers’ time are extremely important to us, so it’s wonderful to know that this made a positive impression. Your satisfaction means a great deal to us. We truly appreciate your feedback and look forward to assisting you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Did what they said
Hi Garry, Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Customer service was great in helping cancel my subscription.
Hi Darius, Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
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